Family Services Coordinator

Life-Connection-of-Ohio; Maumee (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Life Connection of Ohio is seeking a Family Services Coordinator to advocate for organ, eye, and tissue donation and to honor patient and family wishes in collaboration with hospital staff.

You will guide families through authorization, provide emotional support, maintain documentation, and travel to patient facilities as needed; on-call shifts and after-hours work are required.

Qualifications

• Previous counseling, social work, crisis management or bereavement support experience preferred.
• Bachelor’s Degree preferred or equivalent work experience in related field.

Responsibilities

• Advocate for organ, eye, and tissue donation and guide families through the authorization process.
• Provide emotional support and information to families during donation.
• Coordinate with hospital staff and Organ Recovery Coordinators to ensure compliant, timely donor discussions.
• Document family interactions and donor information in a timely, accurate manner.
• Maintain HIPAA compliant records and uphold patient confidentiality.

Skills

Counseling experience

Crisis management

Bereavement support

Strong communication

Time management

Organizational skills

Driver's license

HIPAA compliance

Education

Bachelor’s degree or equivalent in related field

Job description

JOB SUMMARYThe Family Services Coordinator (FSC) is responsible for championing Life Connection of Ohio’s mission and values by being an advocate for organ, eye, and tissue donation, ensuring that the wishes of patients and their families are honored while saving lives in our communities.The Family Services Coordinator is responsible for working with families to provide information regarding donation opportunities, obtaining authorization, conducting a comprehensive medical and social history, and serving as a trusted guide for families and hospital staff during the donation process. The FSC must be able to work outside normal business hours and flex time according to the needs of cases and hospital activity.KEY RESPONSIBILITIES - Essential Duty or FunctionDonation Advocacy and Family GuidanceSupport the life-saving mission of Life Connection of Ohio by facilitating informed authorization for organ, eye, and tissue donation.Proactively plan family discussions and address potential barriers using available resources. Collaborate with hospital staff beforehand to assess family dynamics and patient prognosis, ensuring the authorization process is timely, effective, and compliant.Guide families through donation by explaining its life-saving impact, the meaningful legacy it creates, and providing clear information on paperwork, regulations, and policies.Prepare and support donor families during DCD (Donation after Circulatory Death) or other organ recovery procedures as needed.Provide emotional support, clear information, and guidance to families throughout the donation process, ensuring their voices are heard and respected.Follow up with donor families to provide updates and ensure ongoing support after donation.Honor Patient WishesRepresent the mission and values of organ, eye, and tissue donation with professionalism, helping families understand the lasting legacy of donation.Team Support and Peer EncouragementSupport fellow team members by contributing to a positive, emotionally supportive work environment. Offer encouragement and assistance to colleagues, especially during emotionally intense or complex cases.Collaborate with Hospital PartnersBuild strong, respectful relationships with hospital staff, promoting trust, inclusion, and shared commitment to saving lives.Document and Communicate AccuratelyMaintain thorough, timely documentation of family interactions and donor information, ensuring seamless coordination with Organ Recovery Coordinators and other partners.Ensure compliance with HIPAA regulations and organizational policies.Continuous ImprovementParticipate in process review and team initiatives to enhance the donation experience for families, hospital partners, and the community.May perform other duties as required.Education RequirementsBachelor’s Degree is preferred or equivalent work experience in the related field. Other professional certifications will be considered.Experience RequirementsPrevious counseling, social work, work in crisis management or bereavement support experience is preferred.Skills and AbilitiesMust be able to work outside regular business hours.Requires valid driver’s license and access to an insured automobile or the ability to arrive and depart from work and work-related functions at expected times.This position requires on-call responsibilities and travel is essential to this position.Advanced level of sensitivity and advocacy in providing support to grieving families in the hospital setting.Ability to assess family dynamics as the basis for a support plan.Able to work well with all levels of personnel in hospital settings and within the guidelines of each institution.Must be highly accountable and able to work autonomously. Must possess a high level of self-motivation and well-developed time management, organizational, and problem-solving skills.Strong communication (verbal and written) and organizational skills.Basic computer and data entry skills, including Windows applications (e.g., Word, Excel & PowerPoint) required.Strong interpersonal skills are required to develop close working relationships with hospital and healthcare-related personnel involved in organ donation and transplantation.Sensitivity and the ability to ensure absolute confidentiality are required.Licenses or CertificatesN/ASupervisionReports directly to the Director of Family ServicesSupervision ExercisedN/AWorking EnvironmentWork environment varies from within following settings:OfficeHomeClinical practice areas include Intensive Care Units and Operating Rooms within hospitalPhysical RequirementsThe physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.Ability to work outside normal business hoursAbility to work 24-hour on-call shiftsAbility to respond to dispatches in a timely manner and arrive to work sites as assignedAbility to function in an office environment and all hospital clinical practice areasAbility to lift 50 poundsADDITIONAL PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.Physical DemandsLift/CarryStand O (Occasionally)Walk O (Occasionally)Sit F (Frequently)Handling / typing F (Frequently)Reach Outward O (Occasionally)Reach Above Shoulder O (Occasionally)Climb N (Not Applicable)Crawl N (Not Applicable)Squat or Kneel N (Not Applicable)Bend O (Occasionally)10 lbs or less O (Occasionally)11-20 lbs O (Occasionally)21-50 lbs O (Occasionally)51-100 lbs N (Not Applicable)Over 100 lbs N (Not Applicable)Push/Pull12 lbs or less O (Occasionally)13-25 lbs O (Occasionally)26-50 lbs O (Occasionally)51-100 lbs N (Not Applicable)N (Not Applicable)Activity is not applicable to this occupation.O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)ADAThis job description is a general description of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees of Life Connection of Ohio are expected to perform tasks as assigned by Life Connection of Ohio supervisory personnel, regardless of job title or routine job duties.