Family Services Associate

The Southeastern Council on Alcoholism and Drug Dependence, Inc.; Lebanon (CT); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

403(b) employer match

Vacation and sick accruals

11 paid holidays

Education/training annually

Licensure reimbursement

Job summary

The Southeastern Council on Alcoholism and Drug Dependence, Inc. in Lebanon, CT is seeking a dedicated Family Services Associate. You will coordinate supportive services for families of clients in treatment, educate families through workshops, and collaborate with treatment staff across all SCADD locations to support lasting recovery.

Strong communication, empathy, and trauma-informed practice are essential as you engage families and coordinate post-discharge resources to improve outcomes.

Qualifications

• Degree in a human services field, or certification in addiction or peer support preferred.
• Experience working with families of individuals with addiction valued.
• Strong written and verbal communication skills; present information clearly in individual and group settings.
• Empathy, patience, and cultural humility when engaging families.
• Understanding of substance use disorders, trauma-informed care, and recovery-oriented practice.
• Ability to work independently and across multiple program locations.
• Commitment to diversity, equity, inclusion, and trauma-informed practice.

Responsibilities

• Orient families to treatment goals and program expectations and their role in recovery.
• Provide education and information to families — individually and in workshops.
• Collaborate with staff on client case management to align family services.
• Provide crisis intervention services during acute distress.
• Coordinate family support meetings and ensure documentation requirements are met.
• Identify resources and coordinate post-discharge supports for families.

Skills

Strong communication

Empathy and patience

Cultural humility

Team collaboration across locations

Trauma-informed care

Education

Human services degree or related cert

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Family Services Associate

Full Time Professional Lebanon, CT, US

Salary Range: $22.00 To $24.00 Hourly

Family Services Associate | Southeast Connecticut | Lebanon, CT

Southeastern Council on Alcoholism and Drug Dependence, Inc. (SCADD) is an award-winning, nationally and locally recognized leader in substance use disorder and behavioral health treatment in Southeastern Connecticut. We are proud recipients of theTop Workplace award,Non-Profit of the Yearand Executive Director of the Year honors from the Greater Norwich Area Chamber of Commerce, and recognition as a Top Tierorganization and a Recovery Friendly Workplace.

We are seeking a caring and dedicated Family Services Associate to provide and coordinate supportive and educational services for the significant others of clients in treatment at SCADD — helping families heal alongside their loved ones.

What We Offer:

• Competitive pay and comprehensive benefits
• Multiple Medical Plans to fit your needs and budget Dental & Vision Insurance
• 403(b) Retirement Plan with 10% employer match at 1 year
• Vacation and Sick accruals
• 11 paid Holidays 40 hours of paid
• Education/Training annually
• Paid Licensure Reimbursement
• Meaningful work making a lasting difference in the lives of individuals and families in recovery

What You'll Do:

As a Family Services Associate, you will be a vital connection point between SCADD's treatment programs and the families and loved ones who are part of the recovery journey. Working across all SCADD locations and under the direction of the Family Services Coordinator, you will help families find hope, build understanding, and develop the tools they need to support lasting recovery.

Responsibilities include:

• Orient families and significant others to the goals of treatment, program expectations, and their role in supporting their loved one's recovery
• Research and share up-to-date community resources and supports available to families statewide
• Provide education and information to families and significant others — individually and through workshops — on substance use disorders, recovery resources, and family dynamics
• Collaborate with program staff on client case management to align family services effectively and recommend post-discharge resources
• Provide supportive oversight of family support meetings
• Provide crisis intervention services to respond to family needs during acute emotional distress
• Support families in identifying strengths, challenges, and needs as part of ongoing collaborative planning for a healthy post-discharge environment
• Meet with the multidisciplinary team as appropriate to acknowledge and report on client progress
• Coordinate all family support efforts with the Family Services Coordinator for maximum benefit Identify and coordinate use of training space for workshops, family support meetings, and related activities
• Meet all documentation requirements for client progress, referrals, contractual networking, and incident reporting

What You'll Need:

• Degree in a human services field, or certification in addiction or peer support preferred
• Prior experience working with families of individuals with addiction strongly valued
• Strong written and verbal communication skills, with the ability to present information clearly in both individual and group settings
• Demonstrated ability to engage families with empathy, patience, and cultural humility
• Understanding of substance use disorders, trauma-informed care, and recovery-oriented practice
• Ability to work both independently and collaboratively across multiple program locations
• Commitment to SCADD's values of diversity, equity, inclusion, and trauma-informed practice

Why SCADD?

Since 1966, SCADD has remained at the forefront of substance use disorder treatment, continuously evolving to meet the needs of individuals, families, and communities across Southeast Connecticut. We believe in second chances and the power of recovery — and our Family Services team plays a unique and meaningful role in that work, walking alongside the people who love and support those in treatment.

When you join SCADD, you join a team that shows up every day with hope, connection, and purpose.

If you're someone who believes families are part of the healing, we want to hear from you.

SCADD is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. A pre-employment drug screen, conducted by a qualified lab, is required in accordance with Connecticut law.