Family Services Assistant

FHLB Des Moines; Virginia Beach (VA); On-site; USD 39,000 - 60,000; Full time

Job summary

The City of Virginia Beach seeks a Family Service Assistant to provide administrative, clerical and direct service support for Child Welfare. You will assist with scheduling visits, supervise family time, transport families, and perform home safety checks and notetaking.

Responsibilities include documenting contacts in case management tools, coordinating with staff and attorneys, and supporting staff in safeguarding children and ensuring wellbeing and permanency.

Qualifications

• Requires combination of education above high school level and/or four years in a human services field.
• Must have a current and valid driver’s license.

Responsibilities

• Engage clients in community settings including family homes, schools, and hospitals.
• Document client contacts and interactions in digital case management systems.
• Supervise family time visitation and provide transportation as needed.
• Assist with safety checks, well-child visits, notetaking, and court appearances.

Skills

Social Work

Typing

Education

High school diploma or equivalent

Job description

Job Posting End Date:September 20, 2026Department:HUMAN SERVICESCompensation Grade:G17Compensation Range & Starting Salary:Pay Range: $38,792.00 - $60,465.60Starting salary may be negotiable based on qualificationsJob Exempt (If No, Position is eligible for overtime):NoScheduled Weekly Hours:40About Us:Recognized as one of America’s Best-In-State Employers for 2024, the City of Virginia Beach is proud to offer a diverse and dynamic work environment. Our workforce plays a crucial role in delivering exceptional government services to both our citizens and fellow City employees. Apply now to join an organization where you truly make a difference.Job Duties and Preferred Qualifications:The City of Virginia Beach Department of Human Services is seeking to hire an experienced Family Service Assistant (FSA). This candidate will provide administrative, clerical and direct service support to internal staff as well as children and families involved with Child Welfare. FSAs assist with scheduling and supervising of family time visitation, provide transportation to children and families, supervise children, conduct safety home visits, monthly visits and well-child visits, notetaking and Family Partnership scribe duties, provide notary services for families as well as other duties as needed to provide support to staff and the families served.Duties:Engage clients in the community in a variety of settings to include family homes, schools, and hospitals.Document client contacts and interaction in a variety of digital case management applicationsConsult with supervisory team members, and city attorneys regarding the safety, wellbeing, and permanency of children.Assess child safety and risk utilizing a variety of structured decision-making tools, interviews, and observations.Family time/visitation supervision, observation, coaching, and support.Well child direct face-to-face contactHome safety/environment checksTransportation to and from medical appointments, court appearances, scheduledappointments, visitations, etc. for child welfare clients.School transportsSupervision of minor children during case planning meetings, court appearances, therapy appointments.Shopping for foster children in non-foster home settingsFood Basket deliveriesWork Schedule: Monday - Friday 8am-5pmThe City offers a generous benefits package such as health, dental and life insurance, retirement, and savings plans. Other key benefits include:Maternity/paternity and parental leaveHolidays and Paid LeaveTuition ReimbursementEmployee Assistant ProgramProfessional DevelopmentAdditional requirements:• DMV Transcript: Yes• CDL: No• Drug & Alcohol Clearinghouse: No• CPS Check: Yes• Physical: No• Respirator: No• Psychological Screening: No• Polygraph: No• At Will: NoMinimum Requirements:Minimum Qualifications: Requires any combination of education (above the high school level) and/or experience equivalent to four (4) years in a human services field (social work, guidance and counseling, family and child development, psychology, or sociology) utilizing the required knowledge, skills, and abilities. Must have a current and valid driver’s license. Special Requirements: All employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.Skills:Social Work, TypingWorking Conditions:Per HR Policy 6.19, Americans with Disabilities, the City follows the requirements of the Americans with Disabilities Act (ADA) in all hiring and employment decisions. The City shall not discriminate on the basis of disability in its hiring and employment practices. The City shall make reasonable accommodations for the known physical or mental limitations of a qualified applicant or employee with a disability upon request unless the accommodation would cause an undue hardship on the operation of the City’s business.The Working Conditions Summary is intended to provide a general overview of the environmental conditions inherent in the job setting, as well as the physical, mental, and sensory requirements necessary to perform the essential functions of the position in the noted job profile. Please copy and paste the URL below into your web browser to view the Working Conditions Summary for this position.https://workingcondition-summary-prod.s3.amazonaws.com/P3962.pdfOfficial Job Descriptions:To browse official job descriptions, please access this link - https://virginiabeach.gov/careers/job-descriptions-pay-plans?search=&group=EVRS Contribution: All full-time employees are required to contribute 5% of annual salary toward their retirement account; in accordance with VRS retirement provisions. This will be handled through a pre-tax payroll deduction.Drug Free Workplace: The City of Virginia Beach maintains a drug free workplace.Equal Employment Opportunity (EEO) Statement: The City of Virginia Beach is an equal opportunity employer and is committed to providing a diverse and inclusive work environment. We do not discriminate against any applicant or employee on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected status as defined by applicable law.