Family Services Advocate – Case Management

Pacific Clinics; Pasadena (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Retirement options

Flex Spending

EAP

Benefits starting Day 1

Job summary

Pacific Clinics in Pasadena, CA seeks a Family Service Specialist to support Head Start programs. You will guide families in creating Family Partnership Agreements, assess needs, and manage enrollments, referrals, and records to advance program goals.

You will collaborate with teachers, community agencies, and families to ensure accessible services, health screenings, and education opportunities while maintaining confidentiality and data accuracy.

Qualifications

• Associate degree required; Bachelor’s preferred in social work or related field.
• Two+ years of experience in social work or related field.
• Understanding of Head Start Standards and childcare licensing.
• Bi-lingual preferred (Spanish, Armenian, Chinese, Mandarin).
• Good verbal and written skills.
• Proficient in Windows, MS Office, and COPA database.
• DOJ, FBI, and Child Abuse Index clearances.
• Pediatric CPR and First Aid certification.
• Valid California driver’s license and reliable transportation.

Responsibilities

• Develop family partnership agreements with parents and follow up plans.
• Recruit families and assist with enrollment; monitor attendance.
• Serve as case manager linking families to services and resources.
• Assist with child health screenings and referals; document in COPA.
• Share information with teachers while maintaining confidentiality.
• Provide health, safety, and family literacy activities.
• Coordinate with teachers and providers to involve parents.
• Attend parent/teacher conferences and meetings.
• Assist with transitions into Head Start programs.
• Enter data and maintain accurate child/family records in COPA.
• Prepare monthly PIR reports.

Skills

Case management

Bilingual

MS Office

Time management

Education

Associate degree

Bachelor’s degree preferred

Tools

COPA database

MS Excel

Job description

Pacific Clinics in Pasadena, CA seeks a Family Service Specialist to support Head Start programs. You will guide families in creating Family Partnership Agreements, assess needs, and manage enrollments, referrals, and records to advance program goals.

You will collaborate with teachers, community agencies, and families to ensure accessible services, health screenings, and education opportunities while maintaining confidentiality and data accuracy.