Family Service Worker

Youth Villages; Memphis (TN); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

Mileage reimbursement

Job summary

Youth Villages in Memphis is seeking a Family Service Worker to support youth and families within the DCS partnership. The role involves managing 15–20 cases, delivering services in homes or community settings, and ensuring continuity of care through accurate documentation and collaboration with multi-disciplinary teams.

The position emphasizes crisis support, permanency planning, and adherence to policy, with a flexible schedule and mileage reimbursement for travel.

Qualifications

• Must have a Bachelor's degree in social services or related field.
• Master’s degree in social services is preferred.
• Degrees include social work, counseling, psychology, criminal justice, or related fields.
• Experience with the Foster Care System and/or DCS is preferred.
• Strong organizational and communication skills are essential.

Responsibilities

• Manage a caseload of 15 to 20 cases.
• Serve as guardian and follow DCS policies.
• Develop and monitor permanency plans with families.
• Provide services in the family’s home or relevant locations.
• Offer on-call crisis support and coordinate schedules.
• Ensure medical, dental, and educational needs are met and documented.
• Attend weekly meetings and trainings to develop clinical skills.
• Document accurately in the EMR system.
• Perform other duties as assigned.

Skills

Organizational skills

Attention to detail

Written and verbal communication

Multitasking

Basic computer skills

Flexible schedule

Education

Bachelor’s degree in social services field

Master’s degree in a social services discipline (preferred)

Job description

Program Overview:

In partnership with Tennessee’s Department of Children’s Services (DCS), Youth Villages provides family-centered, strength-based services to youth from birth to age 18 through the Family Service Worker (FSW) program. Focused on delivering case management services, custodial families are referred by other DCS program areas, juvenile courts, or self-referral. Staff provide on-call crisis support, identify services and resources tailored to each family’s unique needs, and utilize formal and informal assessments for case planning. Goals include increasing stability, strengthening relationships, building self-sufficiency, and enhancing well-being and permanency.

Essential Duties and Responsibilities:

The Family Service Worker:

• Carries a caseload of 15 to 20 cases
• Serves as a youth’s guardian and must be aware of DCS policies that guide care and services
• Creates and monitors permanency plans so that adequate services and assistance are provided to youth and families
• Delivers services in the family’s home or wherever they need us (school, court, etc.)
• Provides on-call crisis support to the youth and family (schedules vary by location)
• Ensures all medical, dental, and educational needs are met and accurately documented
• Attends 3 weekly meetings (individual, team, and clinical consultation) for professional development and quarterly booster trainings to enhance clinical skills
• Completes accurate and timely documentation in an electronic medical record system (EMR)
• Performs other duties as assigned

Additional Information:

• Schedule is flexible and non-traditional as it is based around the availability of youth and families served.
• Applicants must possess a current, valid driver’s license, an automobile for work purposes, and proof of auto insurance.
• Community-based staff will be reimbursed for applicable mileage.

Salary:

$52,000 – $60,000 per year based on education and clinical license

Qualifications:

• Master’s degree ina social services discipline(preferred)
• Bachelor’s degree in social services field (required)
• Degrees that can be considered include: social work, drug and alcohol education or counseling, psychology, criminal justice, guidance counseling, or marriage and family therapy (others subject to review)
• Experience with the Foster Care System and/or DCS(preferred)
• Clinical experience and/or case management (preferred)
• Strong organizational skills and attention to detail
• Excellent written, verbal, and oral skills
• Ability to manage multiple priorities simultaneously
• Basic computer knowledge
• Ability to maintain a flexible schedule