Family Support Specialist

Youth Villages; Clarksville (TN); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Prescription Drug and

Vision

401(k)

Paid vacation

Sick days

Paid holidays

Parental Leave

Mileage & Cell Phone Reimbursement

Tuition reimbursement and licensure

Growth & development opportunities

Job summary

Youth Villages is seeking a Family Support Specialist in Tennessee to provide family-centered, strength-based services under the Family Support Services program. You will handle case management, crisis support, and care coordination for youth from birth to age 18, partnering with DCS and other agencies to plan services and improve outcomes.

The role requires strong organizational skills, the ability to manage multiple priorities, and a valid driver's license for community-based work.

Qualifications

• Bachelor's degree in social services field (required)
• Master’s degree in a social services discipline (preferred)
• Experience with the Foster Care System and/or DCS (preferred)
• Clinical experience and/or case management (preferred)
• Strong organizational skills and attention to detail
• Excellent written, verbal, and oral skills
• Ability to manage multiple priorities simultaneously

Responsibilities

• Carries a caseload of approximately 20 cases
• Conducts home and site visits at least 2 times per month to assess safety concerns
• Provides case management and care coordination services to youth and families
• Facilitates the youth’s treatment progress in the least restrictive safe setting
• Ensures documentation in an electronic medical record system (EMR) is accurate and timely
• Attends meetings as an advocate for youth and family (team, court, school)
• Performs other duties as assigned

Job description

For over 35 years, Youth Villages has transformed the lives of children and families nationwide through innovative, research-based programs focused on preserving and restoring families. As a national leader in children’s mental and behavioral health, we serve more than 47,000 youth, young people, and their families annually across 29 states and Washington, D.C. Our proven treatment models drive long-term success in child welfare, juvenile justice, and mental health systems. At Youth Villages, we do what works — partnering with others to expand our impact and advocate for meaningful, lasting change. We're seeking purpose-driven individuals who are passionate about making a difference. With a dedicated team of more than 5,000 staff, Youth Villages is committed to investing in and supporting our employees by offering opportunities to build a fulfilling career through professional growth, personal development, and a mission that matters— helping children and families live successfully. For more information, please visit www.youthvillages.org

Program Overview

In partnership with Tennessee's Department of Children's Services (DCS), Youth Villages provides family-centered, strength-based services to youth from birth to age 18 through the Family Support Services (FSS) program. Focused on delivering case management services, non-custodial families are referred by other DCS program areas, juvenile courts, or self-referral. Staff provide on-call crisis support, identify services and resources tailored to each family’s unique needs, and utilize formal and informal assessments for case planning. Goals include increasing stability, strengthening relationships, building self-sufficiency, and enhancing well-being and permanency.

Essential Duties and Responsibilities

The Family Support Specialist:

• Carries a caseload of approximately 20 cases
• Conducts home and site visits at least 2 times per month to assess and address safety concerns
• Learns DCS policies that guide care and services for youth and families
• Provides case management and care coordination services to youth and families
• Facilitates the forward progress of the youth’s treatment and ensures the youth is in the least restrictive setting that is safely possible
• Ensures intensity of services to maintain children stay with caregivers with the goal of avoiding an out-of-home placement
• Gathers pertinent assessment information using clinical skills, critical thinking, and problem solving to assess areas of risk and applies appropriate intervention or services to each situation
• Attends various meetings as an advocate for the youth and family (including but not limited to: team meetings, court hearings, and school meetings)
• Ensures all medical, dental, and educational needs are met and accurately documented
• Provides on-call crisis support to the youth and family (schedules vary by location)
• Attends 3 weekly meetings (individual, team, and clinical consultation) for professional development to help enhance clinical skills
• Completes accurate and timely documentation in an electronic medical record system (EMR)
• Performs other duties as assigned

Additional Information

Schedule is flexible and non-traditional as it is based around the availability of youth and families served. Applicants must possess a current, valid driver’s license, an automobile for work purposes, and proof of auto insurance. Community-based staff will be reimbursed for applicable mileage.

Salary: $52,000 - $60,000 per year based on education and clinical license

Qualifications

• Master’s degree in a social services discipline (preferred)
• Bachelor's degree in social services field (required)
• Degrees that can be considered include: social work, drug and alcohol education or counseling, psychology, criminal justice, guidance counseling, or marriage and family therapy (others subject to review)
• Experience with the Foster Care System and/or DCS (preferred)
• Clinical experience and/or case management (preferred)
• Strong organizational skills and attention to detail
• Excellent written, verbal, and oral skills
• Ability to manage multiple priorities simultaneously
• Basic computer knowledge
• Ability to maintain a flexible schedule

Youth Villages Benefits

• Medical, Dental, Prescription Drug Coverage and Vision
• 401(k)
• Time off: 2 week paid vacation (full-time) / 1 week paid vacation (part-time)
• 12 paid sick days per year
• 11 paid holidays
• Paid Parental Leave
• Mileage & Cell Phone Reimbursement (when applicable)
• Tuition reimbursement and licensure supervision
• Growth & development through continuous training
• Clinical and administrative advancement opportunities
• *Benefits are excluded for variable status employees.

Equal Opportunity & Diversity Statement

Youth Villages is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Youth Villages is committed to not only advancing diversity, equity, and inclusion in the workplace but also in our work with children and young adults. We know that children, families and young people of color can face inequity in child welfare and justice systems, and we train our employees to build the skills they need to work with the communities that we serve, as well as, other employees from different cultures and backgrounds. Youth Villages is opposed to racism in any of its forms and is committed to inclusion, equity, and diversity. We believe that respect for each other is crucial in the work that we do each day.

Youth Villages is a national leader in mental and behavioral health committed to finding the most effective solutions to help children, families and young adults overcome obstacles and live successfully. Working through direct services, partnerships with innovative public agencies and advocacy, we collaborate to bring positive change to child welfare, children’s mental health and justice systems. Our 4,500 employees serve more than 43,000 children and young adults in more than 100 locations in 26 states and the District of Columbia. Youth Villages has been recognized by the Harvard Business School and U.S. News & World Report and was identified by The White House as one of the nation’s most promising results‑oriented nonprofit organizations.