Family Service Supervisor

Sacramento County; Sacramento (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Sacramento County seeks a Family Service Supervisor to oversee staff delivering access to county and community services through referrals, under a comprehensive case plan for adults, families, and children in crisis.

The role ensures work quality, policy adherence, and staff development, coordinating with multiple programs and partners to meet client needs effectively.

Qualifications

• Two years of full-time, paid experience with the County of Sacramento in the class of Family Service Worker.
• Two years of full-time, paid experience in health, social services, or community organizations, with direct client work.
• Successful completion of 12 semester units (18 quarter units) in social work, sociology, psychology, counseling, or related field.
• Notes allow substitution of coursework for up to one year of experience.

Responsibilities

• Supervise, assign, review, and participate in staff work.
• Ensure service quality and adherence to policies and procedures.
• Coordinate referrals and case plan implementation for clients and families.
• Develop cooperative relationships with staff, clients, and the public.
• Interpret laws and regulations relevant to programs and assignments.

Skills

Staff supervision

Team leadership

Policy compliance

Communication skills

Casework supervision

Data collection

Office software

Education

Social work coursework

12 semester units in related field

Tools

Word processing

Spreadsheets

Databases

Job description

The Position

Under direction, the Family Service Supervisor supervises, assigns, reviews, and participates in the work of staff responsible for providing clients with access to various County or community services through referrals, as part of a comprehensive case plan for adults, families and children in crisis by way of programs and resources offered by the County; ensures work quality and adherence to established policies and procedures; and performs the more technical and complex tasks relative to the assigned area of responsibility.

Examples Of Knowledge And Abilities

Knowledge of

• Principles and practices of supervision, discipline, leadership, mentoring, and training
• Team dynamics and team building
• The problems, needs and behavior patterns of people and families who are disadvantaged or under stress
• Basic arithmetic to make calculations (addition, subtraction, multiplication, division, percentages, decimals, and fractions) and statistics
• File maintenance and organization
• Applicable federal, state, local laws, codes, and regulations as they relate to each program or assignment
• Casework supervision as applied to Family Service Workers
• Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, databases, and other specialized applications related to area of assignment
• English usage, spelling, grammar, and punctuation

Ability to

• Select, supervise, train, and evaluate staff
• Plan, coordinate, assign, and review the work of subordinate staff
• Work independently, prioritize work, coordinate activities and meet critical deadlines
• Develop and maintain cooperative, effective working relationships with staff, clients, and the general public
• Communicate clearly and concisely, both verbally and in writing
• Interpret and apply applicable federal, state, and local laws, codes, regulations, and procedures
• Assess the effectiveness of services performed by assigned staff
• Investigate and resolve disciplinary issues
• Apply customer service skills, including the identification of customer needs and follow up to ensure customer commitments have been met
• Collect and compile a variety of data and information
• Compose routine business communications, routine reports and other written materials in a clear, concise, organized and accurate manner

Employment Qualifications

Minimum Qualifications

Either: 1. Two years of full-time, paid experience employed by the County of Sacramento in the class of Family Service Worker.

Or: 2a. Two years of full-time, paid experience working in a health, social services or community organization, or institution working directly with children, adults, or the elderly, performing the duties equivalent of a nurse’s aide, home health aide, teacher’s aide, or daycare worker;

and

2b. Successful completion of 12 semester (18 quarter) units from an accredited college or university in social work, sociology, psychology, counseling, early childhood education, gerontology, or other field closely related to the intent of the class.

Note: Completion of coursework from an accredited college or university in social work, sociology, psychology, counseling, early childhood education, gerontology, or other field closely related to the intent of the class may be substituted for up to one (1) year of the required experience on the basis of three (3) semester units or four (4) quarter units equal one month of experience.

Note: If the word “experience” is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.

Note: If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements, please click here or speak to someone in our office before the cut-off date listed in this notice.

General Qualifications

Criminal History and Background Checks: The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies and Procedures, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate’s ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained.

The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks where authorized by Labor Code section 1024.5, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act.

License Requirement: A valid California Driver License, Class C, is required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis.

Certificate Requirement: A valid Basic First Aid certificate from the American Red Cross or another agency that meets OSHA guidelines is required within 90 days of appointment. Failure to obtain or maintain the appropriate certificate may constitute cause for personnel action in accordance with Civil Service Rules and applicable bargaining agreement.

Child and Elder Abuse Reporting: Persons selected for employment must, as a condition of employment, sign a statement agreeing to comply with Section 11166 of the California Penal Code and Section 15630 of the Welfare and Institutions Code relating to child and elder abuse reporting.

Physical Requirements

• Sit for extended periods while driving.
• Walk and/or stand for extended periods of time.
• Climb in and out of vehicles and flights of stairs to reach residence.
• Bend, stoop, kneel, squat, and reach at or above shoulder height.
• Lift, carry, push and pull items weighing up to 40 pounds.
• Lift infants and toddlers weighing up to 40 pounds.
• Have sufficient sense of smell, vision, touch and hearing to assess physical condition of client and home environment.
• Have sufficient vision in order to read small print (e.g. size 10 font).

Individuals who do not meet these requirements due to disability will be reviewed on a case-by-case basis.

Working Conditions

• Work in loud or noisy areas.
• Be exposed to persons exhibiting signs of distress, hostility, anxiety, frustration or irritation, substance dependent or mentally ill persons and/or confrontational interpersonal situations.
• Work in dangerous, high crime areas of the community.
• Work outside and drive in all types of climatic conditions including inclement, very hot and/or cold weather.
• Work during non-routine hours, standby and/or callback.
• Work in and around substandard living areas with exposure to a variety of communicable diseases, rashes, human fluids and waste (i.e. blood, sputum, urine).

Probationary Period

The probationary period for this classification is six (6) months

Contact Information

County of Sacramento
Department of Personnel Services
Employment Services Division
700 H Street, Room 4667
Sacramento, CA 95814
Phone [phone]; 7-1-1 California Relay Service
Email [e-mail]
Inter-Office Mail Code: 09-4667
www.SacCountyJobs.net

Equal Opportunity Statement

Sacramento County is about enriching communities to thrive. We strive to create inclusive workplaces that reflect the communities we serve. We value and celebrate the unique perspectives, backgrounds, abilities, and diverse dimensions of our employees and residents. Through transparency, courage, innovation, and trust we are committed to advance equity and transformational change.

We are a proud equal opportunity employer. If you need assistance or an accommodation due to a disability for any phase of the hiring process, please contact our Disability Compliance Office at [e-mail] or 916-874-7642, CA Relay 711. For more information, visit: Reasonable Accommodation Requests - Job Applicant Instructions