Family Service Supervisor

State of Delaware; Delaware; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Shift differential pay

Accommodations for disabilities during

Disability/accessibility resources

Job summary

State of Delaware is seeking a Family Service Supervisor to lead staff who supervise youth in the shelter program. The role includes staff orientation, ongoing training in case management and social service practices, reviewing case histories, and coordinating with other agencies to meet youth needs.

Responsibilities include conducting conferences, evaluating performance, and providing crisis support as needed.

Qualifications

• Two years' experience in health or human services focusing on safety and welfare of families.
• Three years' experience in case management: planning, implementing, monitoring and evaluating services.
• Coursework or work experience in staff supervision.

Responsibilities

• Assigns cases to staff, sets caseload controls, reviews case histories and monitors treatment plan conformity.
• Holds conferences to discuss cases, workload and resources; evaluates staff performance.
• Provides orientation for new employees and ongoing training on case management theories and procedures.
• Prepares reports on unit effectiveness and monthly treatment activity statistics as requested.
• Acts as intermediary to coordinate service plans across divisions and agencies.
• May support staff in crisis situations and potential safety interventions when needed.

Skills

Staff supervision

Case management

Crisis intervention

Education

Bachelor's degree or higher

Job description

Summary Statement

Responsible for planning, assigning, and evaluating the work of staff who directly supervise youth placed in the Division of Family Services shelter program. Provide orientation, initial and ongoing training to staff on concepts of social service practices, case management processes, and policies and procedures. Review case histories and case plans developed by other professionals to meet the youth’s identified needs. Interact with managers and supervisors of other divisions, social service agencies, courts, hospitals and schools to resolve problems encountered by staff or youth placed at the shelter. Provide support to staff in crisis situations.

Responsible for planning, assigning, and evaluating the work of staff who directly supervise youth placed in the Division of Family Services shelter program. Provide orientation, initial and ongoing training to staff on concepts of social service practices, case management processes, and policies and procedures. Review case histories and case plans developed by other professionals to meet the youth’s identified needs. Interact with managers and supervisors of other divisions, social service agencies, courts, hospitals and schools to resolve problems encountered by staff or youth placed at the shelter. Provide support to staff in crisis situations.

Selective Requirement

Selective Requirements must be met in addition to the job requirements. Applicants who do not possess the selective requirement will not be qualified:

• As a condition of hire you must possess a valid driver's license (not suspended, revoked, or cancelled, or disqualified from driving). This position requires statewide travel which may include driving at night or through adverse weather conditions.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Assigns cases to staff; establishes caseload controls; reviews case histories and monitors treatment plan for conformity to social service principles and progress in meeting client needs.
• Holds individual and unit conferences to discuss cases, problem areas, work load and resources; evaluates performance of staff.
• Conducts orientation for new employees and ongoing training on case management theories and principles and policies and procedures.
• Evaluates and prepares reports on unit effectiveness in meeting program goals; prepares reports on monthly statistics for treatment activity, placement and custody and other surveys and reports as requested by superiors.
• Acts as intermediary in resolving problems encountered by staff in attempting to coordinate service plans requiring interdivisional and/or interagency cooperation.
• May provide support and act as backup to staff in crisis situations, such as potential suicides, assault and battery against youths and sexual abuse cases. May be required to isolate and/or physically restrain youths which are acting out.
• May be called upon to provide direction in emergency situations which requires immediate attention.

Job Requirements

Professional health or human service work may include but is not limited to determining eligibility for and availability of community resources; assisting and connecting clients and their families to needed services; addressing family conflict and engaging crisis resolution; and evaluating progress towards goals.

JOB REQUIREMENTS For Family Service Supervisor

Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

Applicants must possess at least one of the following:

Four years' experience in professional health or human service work.

OR

Possession of an Bachelor's degree or higher.

In addition to the above requirement, applicants must meet all of the job requirements below:

• Two years' experience in health or human services focusing on the safety and welfare of families such as identifying issues, barriers and goals; determining eligibility for and availability of community resources; assisting clients and their families in obtaining needed services; family conflict and crisis resolution and assessing progress towards goals.
• Three years' experience in case management such as assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual's human service needs.
• Coursework, training and/or work experience in staff supervision, which may include performing as a lead worker overseeing the work of others.

Additional Posting Information

Incumbents working four or more hours of work between the hours of 6:00 p.m. and 8:00 a.m. the following day will receive 5% shift differential pay.

Conditions of Hire

Pre-employment Drug Testing: Upon a conditional offer, you must undergo pre-employment drug testing as part of the hiring process.

Criminal background check: A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.

All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.

Benefits

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.

Individuals who use TDD may request auxiliary aid or service by calling [phone] or by visiting delawarerelay.com.

If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call [phone] or email [e-mail].

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.