Family Service Counselor

Service Corporation International; Cocoa (FL); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading company in the family services sector is seeking a Family Service Counselor in Cocoa, FL. This role is vital in assisting families with both at-need and pre-need arrangements, demonstrating exceptional customer service and building trust-based relationships. Candidates should possess a high school diploma and strong customer service skills, with opportunities for growth in a supportive environment.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of college or equivalent experience preferred.
• Ability to obtain and maintain an insurance license if required.

Responsibilities

• Accountable for serving client families and making at-need cemetery arrangements.
• Prospects a minimum of 1-2 hours each day and obtains referrals from families.
• Collaborates with funeral directors and staff for seamless service.

Skills

Customer service skills

Ability to treat others with empathy and respect

Knowledge of computers and some software

Flexible hours

Education

High school diploma or equivalent

1-2 years of college or equivalent education and experience

Job description

Join to apply for the Family Service Counselor role at Service Corporation International

1 day ago Be among the first 25 applicants

Join to apply for the Family Service Counselor role at Service Corporation International

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.

Job Responsibilities

Lead Generation

• Holds self-accountable for prospecting a minimum of 1-2 hours each day
• Obtains referrals from families served by the location
• Networks and builds community and civic relationships
• Explains and presents presentations to families served and referred families
• Maintains and tracks activity levels to ensure productivity
  
  

Build Relationships with Families

• Responds to client inquiries in a timely, respectful, sensitive and professional manner
• Connects with families through listening, honest communication and genuine concern
• Develops an understanding of each family’s unique needs and offers solutions that provide value to them
• Stays in touch with families to ensure satisfaction
• Prepares for all appointments and performs all procedures with professionalism and attention to detail
• Follows through on all customer problems and requests
• Builds trust-based relationships to earn the right to ask for referrals
• Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning
  
  

Teamwork

• Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
• Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
• Shares family concerns with rest of the SCI team
  
  

Minimum Requirements

Education

• High school diploma or equivalent
• 1-2 years of college or an equivalent of education and experience
  
  

Experience

• High school equivalency and 1-2 years of college or an equivalent of education and experience
• 1-2 years of customer service or sales industry experience preferred
  
  

Licenses

• Current state/province issued driver’s license with an acceptable driving record
• Insurance license if required by state/province law and as prescribed by each state board
  
  

Knowledge, Skills And Abilities

• Must be able to pass the Company’s internal presentation certification within thirty days of hire
• Ability to work a number of evenings and or weekends every month
• Ability to drive frequently
• Ability to obtain and maintain an insurance license if required by state/province
• Flexible hours but, at times must have the ability to work up to 12 hours in a day
• Ability to treat others with empathy and respect
• Knowledge of computers and some software
• Customer service skills
  
  

Postal Code: 32927

Category (Portal Searching): Sales

Job Location: US-FL - Cocoa

#SALES

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Individual and Family Services

Referrals increase your chances of interviewing at Service Corporation International by 2x

Get notified about new Family Service Counselor jobs in Cocoa, FL.

Customer Service Representative - State Farm Agent Team Member

Cocoa, FL $40,000.00-$50,000.00 1 year ago

Customer Relations Representative - State Farm Agent Team Member

Melbourne, FL $40,000.00-$60,000.00 7 months ago

Customer Service Representative - State Farm Agent Team Member

Melbourne, FL $45,000.00-$65,000.00 2 months ago

Call Center Specialist - Call Center, Cocoa

Customer Service Specialist - GreenUp Cocoa

Licensed Customer Service Representative - Melbourne, FL

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.