Sales Professional - Inside Sales

Service Corporation International; Phoenix (AZ); On-site; USD 50,000 - 100,000; Full time

Job summary

Service Corporation International is seeking a Family Service Counselor in the Phoenix area. You will serve families by presenting personalized options for cemetery arrangements and pre-need plans, while generating revenue for the location. The role emphasizes empathy, strong communication, and community networking.

Responsibilities include lead generation, referrals, and collaboration with funeral staff. The right candidate will manage inquiries professionally and build long-term trust with

Qualifications

• Minimum education includes a high school diploma or equivalent.
• 1-2 years of college or equivalent experience preferred.
• Customer service or sales experience is preferred.

Responsibilities

• Lead generation and prospecting for referrals and appointments.
• Build trusted relationships with families and provide personalized service.
• Collaborate with funeral directors and staff to ensure seamless, high-quality service.
• Prepare for appointments with attention to detail and follow through on requests.
• Educate families on pre-planning benefits and protection for loved ones.

Skills

Customer service

Sales experience

Empathy

Education

High school diploma or equivalent

1-2 years of college or equivalent

Job description

Our associates celebrate lives. We celebrate our associates.Accountable for serving client families by making at need cemetery arrangements and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.Job ResponsibilitiesLead GenerationHolds self-accountable for prospecting a minimum of 1-2 hours each dayObtains referrals from families served by the locationNetworks and builds community and civic relationshipsExplains and presents presentations to families served and referred familiesMaintains and tracks activity levels to ensure productivityBuild Relationships with FamiliesResponds to client inquiries in a timely, respectful, sensitive and professional mannerConnects with families through listening, honest communication and genuine concernDevelops an understanding of each family’s unique needs and offers solutions that provide value to themStays in touch with families to ensure satisfactionPrepares for all appointments and performs all procedures with professionalism and attention to detailFollows through on all customer problems and requestsBuilds trust-based relationships to earn the right to ask for referralsEarns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planningTeamworkRepresents a continuous link from services provided at need, through aftercare, to providing services to protect families in the futureCollaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality serviceThoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or salesShares family concerns with rest of the SCI teamMinimum RequirementsEducationHigh school diploma or equivalent1-2 years of college or an equivalent of education and experienceExperienceHigh school equivalency and 1-2 years of college or an equivalent of education and experience1-2 years of customer service or sales industry experience preferredLicensesCurrent state/province issued driver’s license with an acceptable driving recordInsurance license if required by state/province law and as prescribed by each state boardKnowledge, Skills and AbilitiesMust be able to pass the Company’s internal presentation certification within thirty days of hireAbility to work a number of evenings and or weekends every monthAbility to drive frequentlyAbility to obtain and maintain an insurance license if required by state/provinceFlexible hours but, at times must have the ability to work up to 12 hours in a dayAbility to treat others with empathy and respectKnowledge of computers and some softwareCustomer service skillsCompensation$50,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance)Postal Code: 85009Category (Portal Searching): SalesJob Location: US-AZ - Phoenix