Family Room Associate

Ronald McDonald House of Rochester, MN; Rochester (MN); On-site; USD 17,000 - 28,000; Part time

Job summary

Ronald McDonald House of Rochester, MN is seeking a Family Room Associate to help run the southeastern MN & Western WI Family Room at Mayo Clinic Hospital, St. Marys Campus. You will cover evening and weekend shifts, register families, check them in/out, and maintain the space with the Family Room Manager.

This part-time role emphasizes customer service, confidentiality, and teamwork with volunteers. Candidates should have a high school diploma, good computer skills, and be able to work

Qualifications

• High school degree preferred, demonstrated computer skills.
• Excellent verbal and written communication, professional boundaries.
• Ability to work independently and in a team.

Responsibilities

• Register families and check them in and out of the Family Room

Skills

Multitasking

Customer service

Communication

Confidentiality

Professional boundaries

Self-motivation

Education

High school diploma or equivalent

Job description

Title: Family Room Associate

Reports To: Family Room Manager

Purpose: The Family Room Associate works in coordination with the Family Room Manager to provide coverage in the Ronald McDonald House southeastern MN & Western WI Family Room located within the Mayo Clinic Hospital, St. Marys Campus. The Family Room Associate will work with the Family Room Manager to ensure there is coverage (staff or volunteer) in the Family Room during operating hours, Monday – Friday, 7am-8pm and Saturday – Sunday, 8am-8pm. They register families, check families in and out of the Family Room and maintain the space.

Hours: Shifts vary in week; Friday 4pm-8pm, Saturday and Sunday 2pm-8pm (assist with Holiday and vacation coverage, occasional weekday coverage)

Responsibilities:

• Ensure adherence to Family Room policies and procedures
• Provide exceptional customer service and support to guest families while maintaining professional boundaries
• Adhere to Ronald McDonald House and/or partnering hospital emergency policies and procedures to ensure compliance with federal, state and local regulations
• Engage and communicate with patients and families, offering ongoing support as needed
• Maintain confidentiality while serving as the point of contact for all guests
• Ensure accurate reporting and documentation for guests
• Provide staffing support when volunteers are unavailable
• Check supplies and restock as needed. This may include going to the Ronald McDonald House and bringing items to the Family Room.
• Raise awareness of the Family Room and House programs
• Building relationships with volunteers

Knowledge, Skills and General Competencies:

• Must be able to manage multiple tasks and schedules
• Excellent verbal and written communication skills with the ability to read, interpret, apply and explain rules, regulations, policies and procedures while maintaining confidentiality with a calm professional manner
• Ability to maintain appropriate professional boundaries with families, staff and volunteers.
• Self-directed and motivated

Qualifications:

• High school degree preferred
• Proficient computer skills, specifically Microsoft Office and database systems
• Ability to work independently

Working Conditions:

• Position is part-time evening, weekends and holidays. Ability to work a flexible schedule when needed, according to the needs of the organization
• Position requires walking, standing, and sitting. Some lifting may be required
• Ability to access all areas of the House and grounds, including going up and down stairs
• Limited travel for House, community, volunteer recruitment and ambassador events
• Potential limited travel for regional and/or national conferences, professional development on occasion
• The person in this position needs to frequently move about inside the office to access file cabinets, office equipment, storage areas, conference room, etc.