Family Resource Coordinator (55817)

Paycom - ATS; Bellevue (WA); On-site; USD 37,000 - 50,000; Full time

Benefits offered by this job

Medical, Vision, Dental benefits

HSA for qualified individuals

Life and disability insurance

403(b) retirement plan

Job summary

Kindering in Bellevue, WA is seeking a full-time Family Support/Service Coordinator to assist families through referrals, evaluations, and IFSP processes. You will connect families with internal and community resources, funding, and services while coordinating across agencies.

The role emphasizes collaboration with schools, insurers, and providers, maintaining confidential records, and ensuring compliance with IDEA Part C and Medicaid requirements.

Qualifications

• BA/BS in social services or early support preferred; AA accepted as well.
• Experience in social services or early support highly preferred.
• Fluency in another language preferred (speaking, reading, writing).

Responsibilities

• Manage referrals and schedule developmental evaluations to determine eligibility for Part C services.
• Serve as point of contact to help families obtain needed services, funds and assistance.
• Coordinate evaluations and identify service providers available to the child and family.
• Maintain documentation of FRC activities and agency records, billing, and tracking.
• Communicate with insurance billing, service providers, school districts, and other agencies as needed.

Skills

Teamwork

Verbal & written communication

Reliability & punctuality

Education

B.A./B.S. in related field

A.A. acceptable

Tools

MS Word

Excel

Access

Job description

Job Details

Location: Kindering Bellevue - Bellevue, WA 98008

Position Type: Full Time

Salary Range: $26.75 - $36.00 Hourly

Travel Percentage: Some Travel Required

Job Shift: Day Shift

Essential Duties & Responsibilities

Duties and responsibilities may include, but are not limited to the following:

• Manage referrals and schedule developmental evaluation to determine eligibility for Part C services
• Serve as point of contact in helping parents obtain needed services (both within Kindering and the community), funds and assistance
• Coordinate evaluations and assessments and identify service providers available to the child and family
• Maintain documentation of FRC activities in each child’s file and collectively for agency records, billing, and tracking
• Communicate and collaborate with insurance billing, service providers, school districts, and other agencies as needed
• Facilitate development, scheduling and review of Individual Family Service Plans, helping create and monitor functional, family-centered goals
• Ensure compliance of Kindering, IDEA Part C, and school district policies, procedures, and timelines
• Provide care and program planning, coordination, anticipatory guidance for complex health needs, assistance to access services both within Kindering and in the community), resource development, interagency coordination, quality management and administration to support Medicaid programs
• Maintain confidentiality of all client information
• Help transition families to other services when child exits Kindering
• Complete other duties as assigned

Qualifications: Required Education & Experience

• B.A. /B.S. degree in a field related to social services or early support services preferred, A.A. degree or equivalent experience accepted as well
• Experience working in a field of social services or early support highly preferred
• Fluency in another language highly preferred (speaking, reading, writing)

Key Competencies

• Family Support & Care Coordination: Guides families through the referral, evaluation, and IFSP process, connects them with internal and community resources, and supports access to services, funding, and assistance.
• Collaboration & Relationship Management: Partners with families, service providers, school districts, insurance billing teams, and community agencies to coordinate services, facilitate communication, and support successful child and family outcomes.
• Compliance, Documentation & Program Administration: Maintains accurate records, ensures compliance with IDEA Part C, Medicaid, and agency requirements, protects confidentiality, and manages transitions and program-related administrative responsibilities.

Minimum Prerequisites

• Be able, upon hire, to be trained by and registered with the DSHS Infant Toddler Early Support Program and King County ICC
• Experience and comfort with interacting with diverse populations
• Strong teamwork skills
• Ability to demonstrate reliability and punctuality
• Strong organizational skills and the ability to maintain detailed records
• Excellent verbal and written communication skills
• Ability to work effectively under stressful conditions
• Pass the Washington State Department of Social and Health Services (DSHS) criminal history and background check, as well as the FBI fingerprint check
• Strictly maintain the confidentiality of all client information in accordance with privacy regulations and organizational policies
• Demonstrate proficiency in word processing and familiarity with Microsoft Office Suite, including advanced skills in MS Word, Excel, and Access
• Possess a valid Washington State driver's license and maintain valid automobile insurance coverage
• Have access to a dependable personal vehicle for transportation purposes
• Possess the physical ability to lift and carry objects weighing up to 40 pounds
• Provide documentation of a negative tuberculosis test result
• Provide proof of current immunizations, including COVID-19 and Measles, Mumps, and Rubella (MMR) vaccines, or submit a titer test result demonstrating immunity*

*Kindering is subject to multiple executive orders requiring all employees to be vaccinated or apply and be approved for a sincerely held religious belief or medical exemption. We require those supervising and providing in-person services to children to be vaccinated and are unable to accommodate any exceptions. For other positions that can be accommodated, employees must apply and be approved for a sincerely held religious belief or medical exemption.

Working Conditions and Physical Requirements

• Work is performed across office, clinic, community, home visit, and virtual settings, requiring frequent interaction with children, families, service providers, school districts, and community partners.
• Requires strong organizational skills and the ability to manage multiple cases, deadlines, documentation requirements, and regulatory timelines in a fast-paced environment.
• Regular participation in evaluations, IFSP meetings, care coordination activities, and cross-functional collaboration, requiring effective communication and relationship-building skills.
• Ability to travel locally as needed and perform physical activities such as sitting, standing, walking, and occasionally lifting or carrying materials weighing up to 20 pounds.

This is a 40 hour per week position with elective time off, paid time off, and 11 paid holidays per year. Kindering’s full-time employees are provided comprehensive benefits including medical, vision, dental benefits with a Health Savings Account (HSA) for qualified individuals, company-paid life and disability insurance, Employee Assistance Program (EAP), 403(b), paid and elective time off, tuition reimbursement and professional development opportunities, Mimi Siegel Fellowship and Department of Health License reimbursement, and more.

About Kindering

Kindering embraces children of diverse abilities and their families by providing the finest education and therapies to nurture hope, courage, and the skills to soar. As a nonprofit neurodevelopmental center, we have provided comprehensive services for children with special needs and their families since 1962. Kindering is dedicated to maintaining a highly trained, licensed, and certified team of professionals. Current services include comprehensive developmental assessments; physical, occupational, speech, language, and infant mental health therapy; special education; family counseling; nutrition and feeding therapy; childcare consultation; parenting education; and family resource coordination. Kindering’s vision for equity is I BELONG. Eradicate systemic racial and oppressive barriers so everyone succeeds. Kindering values diverse perspectives and life experiences. We aim to seek out people from systemically oppressed and marginalized backgrounds to apply, including people of color, women, people with disabilities, veterans, LGBTQ, immigrants, and refugees.

Kindering is a proud equal opportunity employer committed to an inclusive work environment and to building a team that reflects the rich diversity of our community.

The statements contained in this job description are not necessarily all inclusive; additional duties may be assigned, and requirements may vary from time to time.