Family Relations Specialist

Pediatrics Plus; Conway (AR); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Competitive Pay

Paid Time Off

401K match

Discounts & Incentives

Professional Development

State-of-the-art Facilities

Job summary

Pediatrics Plus in Central Arkansas is seeking a Family Relations Specialist to support families and children through collaboration, advocacy, and evidence-based therapies. You will guide families through referrals, insurance discussions, and scheduling evaluations.

Ideal candidates communicate clearly, stay organized in a fast-paced environment, and are comfortable working with children birth to age 21. A strong background in customer service and basic computer skills are important.

Qualifications

• Strong communication and interpersonal skills.
• Ability to manage multiple tasks in a busy healthcare setting.
• Experience with scheduling and insurance discussions is a plus.

Responsibilities

• Complete the referral intake process and gather needed paperwork.
• Explain insurance benefits, discuss funding options, and schedule outpatient evaluations with parents.
• Schedule outpatient therapy and developmental preschool initial evaluations with parents.
• Communicate effectively with state agencies and on-site locations to ensure a smooth referral process.
• Collaborate and engage in team activities and events.

Skills

Effective communication

Organizational skills

Multitasking

Computer literacy

Interpersonal skills

Education

High School Diploma / GED

Bachelor’s Degree preferred

Tools

Database

Word processing

Spreadsheet

Internet software

Job description

Are you passionate about helping children succeed? Do you want to join a team of dedicated professionals committed to creating an environment where children thrive? At Pediatrics Plus, we work to empower children to conquer their world. Pediatrics Plus is a specialized pediatric healthcare provider. We are committed to helping children succeed in all stages of life through evidence-based therapy and education, diagnostic services, state-of-the-art facilities, specialized equipment, family support, and community investment. We are looking for individuals in the Central Arkansas area who are eager to advocate for families and children with compassion and a heart of service.

What we offer:

• Competitive Pay
• Paid Time Off
• 401K with Company Matching
• Company Discounts & Incentives
• Professional Development and Leadership Growth Opportunities
• State of the Art Facilities & Technology

Pediatrics Plus provides all of the necessary training to start your career as a Family Relations Specialist, as well as opportunities to grow with us through professional development. Our training program will provide all the tools you need to excel as you learn to engage and guide families as they seek evidence-based therapies that their child(ren) need for growth and development.

What you will do:

Our ideal candidate is someone who is excited to learn and is passionate about helping children in a fun, engaging, and collaborative manner.

• Completes the referral intake process and requests needed paperwork.
• Explains insurance benefits, discusses funding options, and schedules outpatient evaluations with parents.
• Schedules outpatient therapy and developmental preschool initial evaluations with parents.
• Communicates effectively and timely with state agencies and on-site locations in order to ensure quality of referral process (weekly one-on-one conference call, emails, etc.).
• Collaborate and engage in team activities and events.

What you have:

• Ability to communicate effectively and professionally with a wide variety of people.
• Must be able to work with children birth to age 21 and their families.
• Strong organizational skills with attention to detail and accuracy.
• Basic computer skills which includes a working knowledge of keyboarding, database, word processing, spreadsheet, and Internet software.
• Ability to handle multiple tasks in a very busy environment.
• Ability to read and interpret documents such as safety rules, policies, and other company documents. Ability to write routine reports and correspondence. Ability to speak effectively before groups of families or employees of organization.
• Ability to add, subtract, multiply, divide, in all units of measure using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Required Qualifications:

• Availability Monday - Friday 8:00 am - 5:00 pm
• High School Diploma / GED
• Bachelor’s Degree preferred
• Must be able to pass a criminal background check and drug screening

Physical Demands:

While performing the duties of this job, the employee is frequently required to talk or hear. The employee is regularly required to walk, sit, use hands and fingers to handle, lift, feel, and reach. The employee is frequently required to stand and stoop, twist, bend, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include near and distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The employee is required to maintain regular and punctual attendance. The employee is required to complete tasks in a timely manner

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.