Family Recovery Support

Volunteers of America Southeast Louisiana; New Orleans (LA); On-site; USD 30,000 - 40,000; Full time

Job summary

Volunteers of America Southeast Louisiana seeks a Family Recovery Support staff member to monitor a residential center and provide structure for residents in early recovery. You will ensure sign-in/sign-out, searches, and passes, while coordinating with staff to maintain safety and confidentiality.

The role requires handling calls, supporting chores, assisting with med calls, and occasional transportation with agency vehicle.

Qualifications

• High school diploma or equivalent.
• Lived experience with a substance use disorder and recovery (12+ months) preferred.
• At least 1 year experience working with women experiencing substance use disorders.
• Excellent verbal and written communication skills.
• Ability to interact with staff at all levels respectfully.
• Maintain confidentiality per HIPAA and 42 CFR Part 2.
• Criminal history investigation may be required; conviction review applies.
• Must pass drug screening as required by the agency.
• TB screening prior to employment; free from active TB.
• Maintain First Aid, CPR and seizure assessment training.
• Position may transport residents rarely using agency vehicle.
• Rotational schedule with overnight, weekend and holiday shifts.
• Must have valid driver’s license, vehicle insurance, and registration; satisfactory MVRO.

Responsibilities

• Monitor the residential center to ensure safety and well‑being of residents, staff and visitors.
• Provide structure and support to residents in early recovery.
• Ensure sign-in/sign-out and search compliance; manage passes for resident egress.
• Handle calls and messages per HIPAA and program rules.
• Assist with chores, laundry, cleaning, and organizing as assigned.
• Assist with transportation of residents when approved.
• Perform duties to support the recovery-oriented environment.

Skills

Verbal and written communication

Interpersonal skills

Problem solving

Attention to detail

Confidentiality

Flexibility

Discretion in HIPAA/42 CFR Part 2

Education

High school diploma or equivalent

Lived experience with substance use disorder & recovery (12+ months)

Experience with women in recovery

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Family Recovery Support

Family Focused Recovery Variable Op Support 2 New Orleans, LA, US

JOB SUMMARY

The Family Recovery Support, under the direction of the Recovery House Manager, is responsible for monitoring the residential center to ensure the safety and well-being of residents, staff and visitors. This individual works directly with residents in early recovery, providing structure and support to residents seeking to establish long-term recovery from a substance use disorder. This individual will confirm residents, staff and visitors sign in and out of the facility, ensuring compliance with program policies and procedures. This individual will search residents and visitors per program policies and procedures. This individual will complete additional duties including laundry, light cleaning, organizing, and other tasks as assigned. This position may transport residents in agency vehicle, if approved driver status is obtained.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Support the Assistant Vice President of Integrated & Behavioral Health in the successful design and implementation of programming across American Society of Addiction Medicine (ASAM) residential levels of care (3.5, 3.3, and 3.1) and aftercare peer support services.
• Work directly with residents in early recovery, providing structure and support to residents seeking to establish long-term recovery from a substance use disorder.
• Ensure residents, staff and visitors sign in and out of building in and are searched in compliance with program policy and procedures.
• Ensure resident egress from facility with approved passes.
• Ensure resident access to phones, mail, packages and visitors with approved passes.
• Address all incoming phone calls in compliance with HIPAA and 42 CFR Part 2 requirements. Record accurate and detailed messages. Facilitate communication of messages to appropriate staff.
• Track completion of resident chores. Address resident concerns promptly as needed.
• Wash, dry and stow linens.
• Ensure cleanliness and organization of support stations.
• Observe and document the self-administration of prescribed and over-the-counter medications during med calls for residents.
• Responsible for ensuring that all policies, procedures and practices of VOASELA are met.
• Perform additional duties as assigned.

ADDITIONAL DUTIES AND RESPONSIBILITIES (Non-essential)

• Ensure VOASELA and program staff create and maintain a recovery-oriented environment based on the principles of Therapeutic Communities.
• Provides support to all program activities, including Child Watch.
• Adhere to the designated dress code as stipulated for the specific role.
• VOASELA maintains an alcohol and drug-free workplace, with a workforce free of substance use.

SUPERVISORY DUTIES:

• None

KEY CONTACTS

• None

KNOWLEDGE, SKILLS AND ABILITIES:

This position requires knowledge, skills and abilities equivalent to:

• High school diploma or equivalent.
• (Preferred) Lived experience with a substance use disorder diagnosis with at least 12 months (24-36 months or more preferred) of continuous demonstrated recovery. Registered Peer Support Specialist credential preferred.
• (Preferred) At least 1 years of experience working with women experiencing substance use disorders.
• Excellent verbal and written communication skills.
• Ability to interact with staff at all levels in a respectful manner, remaining flexible, proactive, and task oriented.
• Problem-solving ability, attention to detail, accuracy, flexibility, reliability, and prioritizing skills.
• Must be able to maintain confidentiality per HIPAA and 42 CFR Part 2.
• Must be able to pass a criminal history investigation (not all convictions will exclude candidates from being hired).
• Must pass drug screening tests as required by agency’s policies and procedures.
• Must complete tuberculosis (TB) screening prior to employment and be free from Tuberculosis (TB) in a communicable state via skin testing (or chest exam if recommended by physician).
• Must be able to maintain First Aid, cardiopulmonary resuscitation (CPR) and seizure assessment training.
• This position provides services in office.
• This position is responsible for enactment of the agency and programs Emergency Operations Plan during emergencies, such as hurricanes or inclement weather, which may require evacuation and/or shelter in place with residents and staff.
• This position may transport residents rarely using agency vehicle.

SPECIAL REQUIREMENTS:

The Family Recovery Support schedule is rotational. Overnight, weekend, and holiday shifts are required.

This position may require the incumbent to engage in occasional local travel in and around the community appropriate to the performance of duties and responsibilities. As such, incumbent must have:

• Current driver’s license issued by state of residence
• Current vehicle insurance
• Current vehicle registration in state of residence
• Satisfactory Motor Vehicle Report

WORKING CONDITIONS

Work is primarily performed in an office environment while seated at a desk. Dexterity is used while performing work with personal computer keyboard, calculator and other office equipment. Driving to local (occasionally).

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.