Family Partner

High Point & SEMCOA; Brockton (MA); On-site; USD 46,000 - 54,000; Full time

Job summary

High Point & Affiliated Organizations seeks a Family Partner in Brockton to provide emotional and social support to families of youth with behavioral health needs within the community.

The role involves sharing lived experience, coaching families, and assisting them in accessing recovery-focused services while delivering in-home crisis stabilization and navigating crisis response systems. Strong communication and organizational skills are essential.

Qualifications

• Bachelor’s degree in human services field or equivalent experience.
• Living or working in Brockton catchment area.
• Minimum 1 year experience navigating child-and-family serving systems.
• Lived experience as a parent/caregiver of a youth with behavioral health needs.
• Willingness to complete CPS training if not already.

Responsibilities

• Provide emotional and social support to families of youth with behavioral health needs.
• Share lived experience and use coaching and mentoring.
• Support families in making positive life changes and developing recovery skills.
• Deliver in-home crisis stabilization and guide families through crisis response systems.
• Assist families in connecting to treatment and community resources.
• Document progress and maintain billing and schedules.

Skills

Verbal communication

Written communication

Cultural sensitivity

Boundary management

Peer support

Time management

Education

Bachelor’s degree in human services

Associate’s degree in human services

High school diploma or GED

Tools

Electronic Medical Records

MS Office

Job description

Family Partner

Program & Location: Brockton Mobile Crisis Intervention Services
Education: High School or equivalent (GED)
Pay Range: $45,760 -$54,080 (Education & experience dependent)
Status: Full Time

About Us

High Point & Affiliated Organizations is a health and human service agency whose mission is to prevent and treat substance use and mental health disorders. High Point has programs located throughout southeastern Massachusetts offering a full continuum of care for substance use and mental health treatment, including inpatient, outpatient, residential, and community-based services. Programs and services also assist survivors of abuse, violence, and families experiencing homelessness. High Point believes that everyone has inherent goodness, worth, and dignity. Our goal is to help individuals and families achieve personal change and improve their quality of life.

Family Partner Duties & Responsibilities

• Provide emotional and social support to families (parent/caregiver) of a youth with behavioral health needs and lives in the community being served
• Share lived experience and use coaching and mentoring
• Support Parent/caregivers/family in making positive life changes and developing skills to facilitate their recovery
• Provide on-going in-home crisis stabilization services and support to families/caregivers in navigating the behavioral health crisis response system and can support brief interventions that address behavior and safety
• Assist parent/caregivers/family to discuss and try new strategies for developing recovery-supportive friendships, reconnecting or improving family relationships, and identifying and using community networks.
• Assist Parent/caregivers in creating personally meaningful links to treatment, peer support services, and mutual aid and support them in their efforts to build their capacity to move between and among these services and supports as needed.
• Act in an open and transparent way as a role model and living example of a peer support
• When appropriate, use the peer relationship to assist with motivation and facilitate connections to primary and specialty medical, dental, and mental health services as well as social services, including applying for benefits and navigating other relevant systems, such as criminal justice and child protection/child welfare.
• Demonstrate cultural humility through linguistically appropriate and culturally sensitive peer supports that embrace the diversity of Parent/caregivers’ identities, including racial, ethnic, gender/gender identity, sex, sexual orientation, physical and intellectual challenges
• Serve as an advocate for parent/caregivers and assist parent/caregivers in learning self-advocacy skills.
• Act as a mentor, assisting the parent/caregiver’s treatment process and supporting the parent/caregiver’s goals and decisions
• Provide peer support services in a person-centered and strength-based manner.
• Provide temporary assistance with transportation to essential self-help, peer support, and medical and behavioral health appointments while transitioning to community-based transportation resources.
• Deliver services on a mobile basis to parent/caregivers in any setting that is safe for the parent/caregiver and staff.
• Using a peer mentoring framework, work collaboratively with the pregnant and/or parenting Parent/caregiver to create and coordinate Plan of Safe Care (also called Family Support Plan) specifically designed to help the parent/caregiver identify needed services for recovery and parenting
• Support the parent/caregiver around perinatal health and support needs, housing needs, health care needs, income needs, and mental health
• Maintain appropriate level of productivity/billable hours
• Accurately complete all required billing sheets and expense reports in required time frame
• Accurately document all parent/caregiver progress on required forms in required time frame
• Accurately document and submit weekly schedule in required time frame
• Other duties as assigned by the Clinical Program Director.

Family Partner Requirements

• Experience as a caregiver of a youth with special needs and preferably a youth with mental health needs.

• Experience navigating any of the child and family-serving systems and teaching family members who are involved with the child and family serving systems.

• Must present as courteous and professional at all times.

• Demonstrated flexibility and ability to perform multiple tasks.

• Must have excellent verbal and written communication skills, including the ability to organize ideas in logical and clear fashion.

• Proficient and knowledge of basic computer skills and software programs including the ability to learn, use and train HPAO`s electronic medical records.

• Must have the ability to work with others in cooperative and collaborative manner.

• An understanding of the relationship between substance use and mental health issues and/or self-help programs.

• An understanding of boundaries and ethics.

• Comply with Federal Regulations, 42 CFR Part 2, Substance Abuse Confidentiality Regulations and HIPAA Regulations.

• Certification in the HPAO approved de-escalation program.

• Ability to work collaboratively with behavioral health and substance use clients from diverse legal, social, economic, ethnic, cultural and racial backgrounds as well as family parent/caregivers, insurance providers and outside providers.

• Possess the ability to maintain healthy boundaries.

• Knowledge of appropriate confidentiality policies and procedures.

• Ability to work independently without direct supervision while adhering to the program’s philosophical team approach.

• Established contacts and recovery partnerships in the community.

• Demonstrated ability to work with a diverse population.

• Knowledge of the behavioral health and addiction treatment services system, and recovery support services.

• Capacity to respond to tasks in a timely manner.

Family Partner Qualifications

• Bachelor’s degree in human services field from an accredited university and one (1) year of experience working with the target population; or Associate’s degree in a human service field from an accredited university and one (1) year of experience working with children/adolescents/transition aged youth; or High school diploma or GED and a minimum of two (2) years working with children/adolescents/transitional aged youth

• Living or working in Brockton catchment area and surrounding towns

• Minimum of 1 year of experience in navigating any of the child-and-family serving systems and supporting family members who are involved with the child-and0family serving systems

• Lived experience of mental health, emotional health and/or trauma resulting in significant life disruption as a parent/caregiver of a youth with behavioral health needs

• Willingness to share your recovery story in the context of peer/family support

• Participation and completion of The Transformation Center (Kiva Center) CPS training and certification preferred or willing to complete if appropriate.

Any compensation range provided is an estimate based on current market data. The actual offer may fall above or below this range, depending on the candidate’s experience, skills, and geographic location.

High Points’main objective is to ensure all employees and their families lead fulfilling and healthy lives. We offer essential resources and support to build and sustain physical, financial, and emotional strength to achieve this. Our focus is on overall well-being so you can concentrate on the things that matter most. Our benefits plan comprises medical, dental, vision, flexible spending and health savings accounts, life insurance, disability, 403b, paid vacation/time off, and other benefits.

High Point and its affiliates are equal opportunity employers. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran status, or any other protected characteristics.