Family Operations Manager

Pocketbook Agency; Palo Alto (CA); Hybrid; USD 135,000 - 165,000; Full time

Benefits offered by this job

PTO

Comprehensive benefits

Discretionary bonus

Job summary

Pocketbook Agency is seeking a self-directed Family Operations Manager to oversee day-to-day household operations in Palo Alto. This hands-on role combines household management, personal assistance, family logistics, and special projects.

The ideal candidate is proactive, resourceful, and comfortable wearing many hats, coordinating with staff and vendors, with long-term growth potential. Global travel and flexibility are required.

Qualifications

• Highly organized and proactive with strong attention to detail.
• Excellent project management, prioritization, and communication.
• Experience supporting a dynamic family office or fully staffed household preferred.
• Willingness to travel domestically and internationally; passport preferred.
• Valid driver's license and comfortable coordinating with household staff.

Responsibilities

• Oversee daily household operations, maintenance, organization, and home projects.
• Coordinate guest house, stocking, and housekeeping activities.
• Prepare the home for dinners, parties, holidays, and guests.
• Manage calendars, travel logistics, bills, and family tasks.
• Research and book hotels; accompany family on domestic/international travel.
• Provide school drop-off/pickup and backup childcare when needed.
• Assist with vendor management and inventories using Google Sheets, Sortly, Notion.
• Care for family cat, meals, and routine during travel.

Skills

Highly organized

Project management

Strong communication

Discreet and trustworthy

Flexible and multi-hat

Technology-savvy

Travel readiness

Driver's license

Tools

Google Sheets

Sortly

Notion

Job description

A confidential family in Palo Alto is seeking a self-directed, highly organized Family Operations Manager to oversee the day-to-day operations of the household. This hands-on role combines household management, personal assistance, family logistics, and special projects.

The ideal candidate is proactive, resourceful, and comfortable wearing many hats, coordinating with household staff and vendors, and stepping in wherever needed. This is a long-term opportunity with stability and room for growth.

KEY RESPONSIBILITIES

Household Operations

• Oversee daily household operations, maintenance, repairs, organization, and home projects.
• Manage the guest house, including stocking and housekeeping coordination.
• Prepare the home for dinners, parties, holidays, and guests.
• Coordinate vendor access and oversee the home while the family travels.
• Coordinate with housekeeping, nanny, maintenance, gardeners, and other vendors.
• Manage household and personal procurement, deliveries, mail, packages, returns, and errands.
• Coordinate grocery shopping, meal planning, household stocking, and vehicle maintenance.
• Handle prescription pickups and other essential deliveries.

Personal & Administrative Support

• Manage appointments, schedules, calls, emails, travel logistics, and family to-do lists.
• Coordinate gifts, thank-you notes, birthdays, holidays, and address lists.
• Assist with bills, accounting records, and household inventories using Google Sheets, Sortly, and Notion.
• Identify opportunities to use AI and technology to streamline household operations.
• Research and book hotels and assist with domestic and international travel; accompany the family as needed.
• Provide school drop-off/pickup and backup childcare when needed.
• Support children's daily routines, including meals, naps, hygiene, and bedtime.
• Provide basic care for the family cat, including feeding, medication, and pet sitting during travel.

QUALIFICATIONS

• Highly organized, proactive, and self-directed with strong attention to detail.
• Strong project management, prioritization, and communication skills.
• Comfortable managing multiple priorities in a fast-paced household with minimal oversight.
• Warm, professional, discreet, and highly trustworthy.
• Collaborative and comfortable working with household staff, vendors, and service providers.
• Flexible and willing to step in with childcare or other household needs when necessary.
• Technology-savvy and comfortable learning new platforms.
• Passport and willingness to travel domestically and internationally.
• Valid driver's license.
• Experience supporting a dynamic family office or fully staffed household highly preferred.

Location: Palo Alto, CA (part-time office, part-time home)

Compensation: $135K–$165K + PTO, comprehensive benefits, and discretionary bonus

Schedule: Monday–Friday, 10am–6pm, with flexibility for occasional evenings and weekends as needed.

Pocketbook Agency is acting solely as a recruiting and placement firm for this position and is not the employer of record for this role unless otherwise explicitly stated. All hiring decisions, compensation, benefits, and employment terms are determined by the client employer. By applying, you acknowledge that submission of an application does not guarantee placement or employment.

Pocketbook Agency is an equal opportunity recruiting firm and does not discriminate in its recruiting, screening, or placement practices based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.