Family Navigator & Enrollment Specialist

Groves Learning Organization; Saint Louis Park (MN); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Benefit eligibility for 30+ hours per/

Job summary

Groves Learning Organization in Saint Louis Park, MN, seeks a warm, highly organized Family Navigator to be the first voice families hear when they reach out. You’ll guide families through what support their child needs and connect them to Groves services across our Academy, tutoring, diagnostic testing, and coaching programs.

A typical day blends warm conversations with families and precise CRM record-keeping, with collaboration across Diagnostics, Speech-Language, Tutoring/Coaching, and

Qualifications

• Must-have: Bachelor’s degree required.
• 2–3 years in a role built around structured intake, case/client coordination, or sustained client relationships (educational/clinical/healthcare settings count).
• Hands-on comfort with a CRM system (Salesforce or similar). This is critical to the role.
• Excellent interpersonal skills, including the ability to redirect a conversation with care to help a family consider other Groves services, and the ability to manage a high volume of concurrent conversations in a fast-paced environment.
• Familiarity with learning differences, ADHD, or related needs (dyslexia, executive functioning, autism, anxiety).

Responsibilities

• Be the first point of contact for families calling, emailing, texting, or submitting a web inquiry.
• Ask thoughtful questions to understand each child’s needs and guide families to the right Groves service, not just the one they called about.
• Own each inquiry through to a clear decision to move forward, whether that means a family entering the Academy admissions process or scheduling for a Learning Center service, ensuring handoffs are accepted by receiving team and followed up if stalled.
• Keep accurate, up-to-date records in our CRM (Salesforce) for every inquiry and follow-up.
• Partner closely with Diagnostics, Speech-Language, Tutoring/Coaching, ADHD/Executive Function Coaching, and Admissions teams for seamless handoffs; bring genuine empathy to conversations with families navigating new diagnoses.

Skills

Interpersonal skills

High-volume intake management

Structured intake

Education

Bachelor’s degree

Tools

Salesforce

Job description

Groves Learning Organization in Saint Louis Park, MN, seeks a warm, highly organized Family Navigator to be the first voice families hear when they reach out. You’ll guide families through what support their child needs and connect them to Groves services across our Academy, tutoring, diagnostic testing, and coaching programs.

A typical day blends warm conversations with families and precise CRM record-keeping, with collaboration across Diagnostics, Speech-Language, Tutoring/Coaching, and