Family Mentor: Certified Peer Support Specialist

Pyramid Healthcare; Asheville (NC); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Tuition Reimbursement

Paid Time Off

Flexible Spending Accounts

Life Insurance

Employee Recognition Programs

Job summary

Pyramid Healthcare is seeking a compassionate Family Mentor in Asheville, NC to provide peer-based support to families navigating DSS and recovery services. The role focuses on building trust, coordinating resources, and maintaining confidentiality.

The position offers a full benefits package and a schedule Monday–Friday, 8:00 AM – 5:00 PM, with opportunity to impact families in the community.

Qualifications

• High school diploma or GED required.
• Current North Carolina Certified Peer Support Specialist (CPSS/PSS) Certification required.
• Lived experience as a parent, caregiver, or family member who has navigated the DSS or child welfare system required.
• Experience supporting families involved in recovery, reunification, behavioral health, or substance use services preferred.
• Valid North Carolina driver's license with reliable transportation required.

Responsibilities

• Provide peer-based mentoring and support using your lived experience to encourage hope, resilience, and positive outcomes.
• Build trusting relationships with families involved with the Department of Social Services (DSS).
• Assist families in navigating community resources, treatment services, and case plan expectations.
• Maintain regular communication with DSS caseworkers, treatment providers, and other community partners.
• Participate as an active member of the multidisciplinary treatment team, providing a family-centered perspective.
• Conduct outreach and provide ongoing encouragement to promote engagement in services.
• Complete timely and accurate documentation in the electronic health record.
• Prepare progress updates and participate in concurrent reviews with referral sources as assigned.
• Participate in peer record reviews and quality improvement initiatives.
• Transport clients to appointments and community resources as needed.
• Protect client confidentiality and maintain compliance with HIPAA and agency policies.
• Complete all required trainings and maintain certification requirements.

Skills

Relationship-building

Communication skills

Trauma-informed care

Documentation skills

Independent with team collaboration

Confidentiality and ethics

Education

High school diploma or GED

North Carolina CPSS/PSS Certification

Lived experience navigating DSS/child welfare system

Experience supporting families in recovery

Valid North Carolina driver's license

Job description

Pyramid Healthcare is seeking a compassionate Family Mentor in Asheville, NC to provide peer-based support to families navigating DSS and recovery services. The role focuses on building trust, coordinating resources, and maintaining confidentiality.

The position offers a full benefits package and a schedule Monday–Friday, 8:00 AM – 5:00 PM, with opportunity to impact families in the community.