Family Life Program Coordinator

Jewish-Community-Center-of-SAN-Francisco; San Francisco (CA); On-site; USD 60,000 - 75,000; Full time

Job summary

The Jewish Community Center of San Francisco seeks a Family Life Program Coordinator to organize and advance Family Life programs including Tikvah, Athletics, Youth Recreation, Camp, and related events. You will gather information, coordinate priorities, track deadlines, and ensure plans move into action with leadership support.

This role requires initiative, strong judgment, and teamwork, with on-site work five days a week across offices and active spaces.

Qualifications

• BA or BS degree required, or equivalent combination of experience and education.
• At least 2 years of experience in youth programming.
• Outstanding customer service skills and experience in a customer-centric organization.
• Experience and ability designing, creating, managing, and implementing schedules, reports, and operational plans.
• Outstanding computer skills, including advanced MS Office and ability to learn new software.
• Experience working with children aged 3-13; knowledge of child development is a plus.
• Previous experience in athletics/recreation/camp within program facilitation and support.
• Excellent written and oral communication skills.
• Well-organized with strong attention to detail.
• Ability to work as part of a team and coordinate with various stakeholders.
• Ability to manage multiple projects and prioritize to meet deadlines.

Responsibilities

• Maintain a shared department calendar and action tracker for upcoming programs, launches, events, deadlines, staff, and needs.
• Check in regularly with program managers to understand upcoming work and coordination needs.
• Organize and facilitate Family Life operations meetings; capture decisions and follow up on actions.
• Prompt managers for information, approvals, and decisions; provide concise progress updates and flag delays.
• Coordinate staffing, space, equipment, and communications; resolve scheduling conflicts and escalate as needed.
• Translate priorities into practical next steps and coordinate with Facilities, Marketing, Account Services and others to move work forward.
• Coordinate operational prep for Tikvah, Athletics, Youth Recreation, Camp and other programs including schedules and staffing logistics.
• Use readiness checklists to ensure rosters, participant information, materials, and communications are ready before programs begin.
• Ensure coaches, instructors, and staff receive schedules, updates, and resources to deliver programs.
• Coordinate training logistics and arrange coverage for open shifts, breaks, or absences; communicate gaps promptly.
• Provide on-site presence during programs and events; assist with check-in/check-out, attendance, transitions, setup/breakdown, and family inquiries.
• Support program activities as needed, including recreation, athletics, camp, and customer service duties.
• Assist with Tikvah activities under leadership guidance, following inclusion and safety practices.
• Observe program flow, identify concerns affecting safety, staffing, or participant experience, and alert managers.

Skills

Customer service

Communication

Time management

Organization

Education

BA or BS degree

Tools

MS Office

Salesforce

Job description

The Family Life Program Coordinator keeps the department organized, connected, and moving forward. Working closely with Family Life leadership and program managers, this position coordinates shared priorities, upcoming programs, and operational needs across all Family Life functions. These include Tikvah, Athletics, Youth Recreation, Camp, Dance, Musical Theater, Playdate, Maccabi initiatives, and family events.

The Program Coordinator gathers information from managers, brings the team together, tracks responsibilities and deadlines, and follows up to ensure plans move into action. The role anticipates needs, identifies gaps, and brings timely updates and requests for decisions to leadership. Program managers retain responsibility for program strategy, budgets, and staff supervision; the Coordinator supports execution and accountability through clear organization and consistent follow-through.

This is a highly collaborative position requiring initiative, sound judgment, and confidence in working with colleagues at different levels. It combines department coordination, hands-on program support, customer service, and routine administration. The position works on-site five days per week and moves regularly between the office and active program spaces.

RESPONSIBILITIES

Department Coordination and Follow-Through

• Maintain a shared department calendar and action tracker covering upcoming programs, launches, events, key deadlines, responsible staff, and operational needs.
• Check in regularly with program managers to understand what is coming up, what support is needed, and where plans require coordination across areas.
• Organize and help facilitate Family Life operations meetings; gather agenda items, document decisions and action items, and follow up on commitments.
• Prompt managers and leadership for needed information, approvals, and decisions; provide concise progress updates and flag delays or unresolved issues early.
• Coordinate shared staffing, space, equipment, and communication needs; help resolve scheduling conflicts and bring resource decisions to the appropriate manager.
• Help translate agreed priorities into practical next steps and coordinate with Facilities, Marketing, Account Services, and other internal partners to move work forward.

Program Readiness and Operations

• Coordinate operational preparation for Tikvah, Athletics, Youth Recreation, Camp, and other Family Life programs, including schedules, space reservations, staffing logistics, supplies, and equipment.
• Use practical readiness checklists to confirm that rosters, participant information, materials, family communications, and staff instructions are available before programs begin.
• Ensure coaches, instructors, seasonal staff, and other program team members receive timely schedules, updates, and the resources needed to deliver programs.
• Coordinate training logistics and help managers arrange coverage for open shifts, breaks, or absences; communicate coverage gaps promptly.

Hands-On Program Support

• Provide an active on-site presence during programs and events, supporting check-in and check-out, attendance, participant transitions, setup, breakdown, and family questions.
• Step into program activities or temporary coverage as needed, including recreation, athletics, camp, and customer service duties appropriate to training and experience.
• Support Tikvah activities and participants under the direction of program leadership, following individual support guidance and established inclusion and safety practices.
• Observe program flow, respond to routine operational needs, and alert managers to concerns affecting safety, staffing, or participant experience.

Family Experience and Administrative Support

• Provide welcoming, responsive service to families and maintain a working knowledge of Family Life programs, schedules, and participation options.
• Coordinate approved program reminders and updates, and route participant concerns or questions requiring a decision to the appropriate manager.
• Partner with the Family Life Administrator and Program Managers on registrations, transfers, refunds, waitlists, rosters, and participant records; assist with routine tasks as needed using established procedures.
• Use basic Salesforce and other department tools to update records, access routine reports, and track program readiness and operational needs.
• Maintain organized attendance records, forms, waivers, and other required documentation, protecting confidential participant and family information.
• Follow established departmental procedures and complete other related duties as assigned.

REQUIREMENTS

• BA or BS degree required, or equivalent combination of experience and education.
• At least 2 years of experience in youth programing.
• Outstanding customer service skills and experience working in a customer-centric organization.
• Experience and ability in designing, creating managing and implementing schedules, reports, and operational plans.
• Outstanding computer skills, including advanced skills in MS Office and the ability to learn new business software programs.
• Experience working with children age 3-13 Working knowledge of child development is a plus.
• Previous experience working in an athletics/ recreation/camp background, specifically within program facilitation and support.
• Excellent written and oral communication skills.
• Must be well-organized with strong attention to detail.
• Ability to work as part of a team and effectively engage and coordinate with various stakeholders (both staff and clients).
• Ability to handle multiple projects, setting appropriate priorities, and effective time management while ensuring that all deadlines are honored.

WORKING CONDITIONS

Work to be performed in an office environment located within the Family Life center. Daily routine includes regular, frequent contact with staff and public, including families, adults, and children. This is an on-site, in-person position.

PHYSICAL REQUIREMENTS

Physical requirements are those typical of an office environment. Some lifting, carrying, walking required. Standing or seated use of a computer throughout the day.

UNION CLASSIFICATION

Professional 1

HOURS

40 hours per week.

SCHEDULE

• Fully On-Site.
• Evening and Weekends when program needs exist.

FOR MORE INFORMATION

To learn more about working at the JCCSF, including staff culture, hiring practices and policies, and benefits, visit our Careers page: https://www.jccsf.org/about/careers/

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.