Family Liaison (ABA Center-based)

Autism Care Partners; Warwick (RI); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Great Benefits

Medical, Dental, Vision Insurance

401k + Company Match

10 Paid Holidays + 11 PTO Days in year

Job summary

Autism Care Partners (ACP) is seeking a Full-time Family Liaison to join our team in Warwick, RI. The role involves assisting families through intake, verifying documents, updating client data, and communicating with families and providers to ensure smooth access to services.

Ideal candidates bring 2+ years of clerical/office support experience, strong organizational skills, and proficiency in Microsoft Office and data management.

Qualifications

• Associate or bachelor's degree is preferred.
• Two years of clerical/office support experience is preferred, ideally in a clinical/medical setting.
• Strong attention to detail and ability to manage confidential information.

Responsibilities

• Assist families through intake and verify required documentation.
• Update client and employee census data to manage wait lists.
• Communicate with clients via phone and email to answer inquiries.
• Verify insurance details and prepare authorizations for scheduling.
• Maintain office organization and complete routine administrative tasks.
• Coordinate with Recruitment and HR for center tours and new staff greetings.

Skills

Attention to detail

Confidentiality

Communication skills

Time management

Organization

Microsoft Office

Adobe applications

Data analysis

Education

Associate degree preferred

Bachelor's degree preferred

Tools

Microsoft Office

Adobe Acrobat

Job description

Description

ACP is looking for friendly faces, positive attitudes, and playful personalities to bring our services to life. We offer opportunities for individuals at all stages of their careers the opportunity to join a team of like-minded individuals who are passionate about changing the lives of the children and families we serve. Come grow with us!

What do we offer Full-Time Family Liaisons?

• Great Benefits!
• Competitive and consistent pay
• Medical, Dental, Vision Insurance
• 10 Paid Holidays + 11 PTO Days in year 1
• 401k + Company Match
• Company Paid Short-Term Disability and Long-Term Disability coverage
• Voluntary Benefits – Accident and Critical Illness Coverage

Who are we?

At Autism Care Partners (ACP), our mission is to empower families to reach their potential through early diagnosis and exceptional, innovative, interdisciplinary care. Our collaborative teams provide comprehensive care throughout all stages of a child’s development by offering these services: Applied Behavior Analysis, Speech Therapy, Occupational Therapy, Social Work, and Diagnostic Evaluations (service availability varies by location).

What you’ll be doing at Autism Care Partners:

• Effectively communicate with potential clients to assess their needs and determine eligibility for services offered
• Update client and employee census data to manage client wait lists
• Answer the telephone and follow-up with website and phone inquiries
• Assist families through intake process and verification of necessary documentation required
• Ensure insurance verification is completed and authorization is received prior to scheduling intake assessment with necessary clinician
• Notify caregivers of benefit and authorization information
• Submit family satisfaction surveys on regular schedule
• Actively engage with clients on a set schedule (including monthly family newsletters) to foster strong relationship and proactively address question or concerns
• Management and completion of client agreements and forms from intake to an annual basis
• Maintain a database of community resources for referrals and coordination of care
• Assist with outreach to and collaboration with local providers and other referral sources to provide information on ACP treatment hub locations and offerings
• Perform regular client audits of necessary documentation and signatures as outlined by ACP Compliance team
• Assist with request for continuation of care and coordination of care

Scheduling Responsibilities:

• Enter and update schedules of ABA across clients and employees within the center
• Manage cancellations as they occur and arrange for coverage
• Communicate scheduling information with clients and staff
• Monitor EHR appointments for accuracy and completeness. Ensure errors are corrected in advance of payroll cycle.
• Providing back-up coverage for staff breaks as needed Operations Responsibilities:
• Facilitate ordering of necessary material
• Coordinate maintenance and repair requests.
• Coordinate IT support Including requests for center laptops and tablets, maintenance of hardware inventory, and submission and follow up on center IT tickets
• Administrative support including faxing, filing, scanning, shredding, among others
• Maintain organization and orderliness of the office
• Performing routine, daily office cleaning. More frequent, thorough cleaning will be required and documented while COVID pandemic guidelines are in place.
• Coordinating with Recruitment to greet prospective staff and give center tours and with HR to greet new employees

Competencies

• Strong attention to detail
• High degree of confidentiality
• Excellent verbal, written, and interpersonal communication skills, including phone and email presence
• Excellent time management and organization skills
• Reliable and agile, with the ability to establish priorities and handle multiple tasks
• Demonstrate strong initiative and independence in achieving goals
• Proficient in Microsoft and Adobe applications
• Ability to run and analyze reports and database analytics
• Takes responsibility and ownership for a problem, project, or issue
• Flexibility to adapt to the needs of the organization and clients
• Flexibility to adapt to the needs of the organization and clients

Education and Experience

• Associate or bachelor's degree preferred
• Two years of experience in clerical/office support work; clinical/medical setting preferred.

OUR MISSION

Empowering families to reach their potential through early diagnosis and exceptional, innovative, interdisciplinary care.

OUR VISION

Transforming lives as a leader in innovative, integrated, and person-centered care.

OUR VALUES

Clinical excellence: Our services are evidence based, outcome driven, effective, and high quality.

Collaborative: Our interdisciplinary teams work together to provide the best care. We create a relationship-driven, inclusive community where everyone’s ideas are welcome.

Optimism and hope: We maintain a positive attitude and bring our clients hope. Inclusive: We value diversity and seek equity. We serve all communities, including many that are often underserved and under resourced.

Ethical: We act with integrity and transparency.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work necessary to adequately execute the job responsibilities. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. All information is subject to change without notice.

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