Patient Admission Representative

Utah; Salt Lake City (UT); On-site; USD 38,000 - 48,000; Full time

Job summary

University of Utah Health is seeking a patient-focused Admissions/Registration Specialist to support the revenue cycle. The role involves interviewing patients to verify demographics, registering them for services, and collecting insurance information while explaining financial policies.

The position requires collaboration with clinicians and adherence to HIPAA and Medicare guidelines. The incumbent will assist with patient inquiries about billing, coordinate appointments, and ensure proper data

Qualifications

• Associate or equivalent in a health care related field is required.
• Strong ability to manage a high workload in a healthcare setting.
• Comfort with discussing financial and insurance matters with patients.

Responsibilities

• Interview patients to collect demographics and revenue cycle information.
• Register patients according to state and federal regulations and ensure correct admission class.
• Provide basic compliance counseling with HIPAA information and Medicare messaging.
• Assist patients with questions about financial arrangements and billing policies.
• Identify and collect patient financial responsibility when appropriate.
• Complete reports, work queues, and bedside registrations as needed.
• Schedule and register appointments for ancillary services and ensure accurate billing.
• Collaborate with clinicians and other departments to ensure a positive patient experience.

Skills

Prioritization

Critical thinking

Software navigation

Customer service

Financial/insurance discussions

Education

Associate degree or equivalent in health care

Job description

Overview

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA

This position is responsible for a variety of functions during the admission process of the revenue cycle. The incumbent completes patient interviews in order to accurately identify patients, and collect demographics and insurance information. The incumbent may collect patient responsibility payments. The position routinely works with clinicians and physicians. This position is not responsible for providing care to patients.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Responsibilities

Essential Functions

• Interviews patients to obtain correct patient identification, demographic information, and revenue cycle activities in accordance with hospital policies and procedures.
• Registers patients according to state and federal regulations, including assuring accurate admission class.
• Completes basic compliance counseling with patients during registration, including discussion of HIPAA regulations and important messages from Medicare and Medicare coverage, including Part D.
• Assists patients with questions about financial arrangements, billing and other financial policies, or refers patient to appropriate assistance.
• Identifies and collects patient financial responsibility, when appropriate.
• Completes reports and work queues, as assigned.
• Completes bedside registrations, as needed.
• Schedules, registers, and arrives appointments for various ancillary services.
• Corrects and edits registration errors to ensure proper billing.
• Collaborates with clinicians and other departments to provide an exceptional patient experience.

Knowledge / Skills / Abilities

• Demonstrated ability to prioritize and manage a large workload in stressful situations.
• Demonstrated critical thinking, human relations, and verbal and written communication skills.
• Ability to quickly navigate through various hospital software applications.
• Strong customer service skills.
• Ability to discuss financial and insurance issues with patients and request payment, when appropriate.

Qualifications

Required

• Associate's degree in a health care related field, or the equivalency.

Qualifications (Preferred)

Preferred

• Bilingual language (Spanish) skills.
• Demonstrated knowledge of medical terminology.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This position may require continuous standing or being stationary, walking or moving, and moderate lifting that may exert up to 10 pounds and may lift, carry, push, pull, or otherwise move objects. Depending on the work location, employees may walk or move a distance of 10,000-15,000 steps during shifts to visit different units throughout the facility one to two days per week.

Physical Requirements

Listening, Speaking

Multi-lingual Candidates Welcomed

EEO Statement

University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patient populations.

All qualified individuals are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an affirmative action/equal opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

This position may require the successful completion of a criminal background check and/or drug screen.

The University is a participating employer with Utah Retirement Systems(“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at (801) 581‑6500 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366‑7770 or (800) 695‑4877 or Hospitals and Clinics Human Resources at (801) 581‑6500 if you have questions regarding the post-retirement rules.

Requisition Number 86958
Reg/Temp Regular
Employment Type Full-Time
Shift Day
Work Schedule 5:30am to 2:00pm.
Clinical/Non-Clinical Status Non-Clinical
Location Name University of Utah Hospital
Workplace Set Up On-site
City SALT LAKE CITY
State UT
Department COR ISC 10D PAT ACCESS FIN SVC
Category Customer Service
Workplace Set Up On-site