Family Health Advocate - Remote

Lensa; Sacramento (CA); Remote; USD 40,000 - 55,000; Full time

Job summary

Join a leading digital health company as a Family Health Advocate, providing essential support to members and their families. This remote position focuses on healthcare navigation and personalized resource facilitation, helping individuals achieve health goals and optimize care quality. Ideal candidates will possess strong communication skills and a background in healthcare or customer service.

Qualifications

• High school diploma or GED required.
• 2-year healthcare/health sciences degree or equivalent experience preferred.
• Experience in customer service within healthcare settings.

Responsibilities

• Answer inquiries from members regarding eligibility, benefits, and claims issues.
• Provide proactive care guidance and assist with ordering medical equipment.
• Refer members to care management or clinical advocates as needed.

Skills

Communication

Problem-solving

Typing

Grammar

Spelling

Education

High school diploma or GED

2-year healthcare/health sciences degree or equivalent experience

Job description

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Job Description

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Job Summary

Start Date: Monday, June 16th, 2025

Training Schedule: Monday- Friday, 8:00am-4:00pm CST

The role of the Family Health Advocate is an exciting and innovative remote position created to provide meaningful support to members and their families through personalized resource and referral facilitation, issue resolution, and healthcare navigation. Utilizing motivational interviewing and guided approaches, the advocate will support members in achieving health goals, reducing costs, and optimizing care quality.

Essential Job Functions

• Answer inquiries from members via voice and chat regarding eligibility, benefits, open enrollment, claims issues, ID cards, grievances, appeals, utilization management, and provider search, focusing on healthcare cost and quality.
• Support for spending accounts, pharmacy, disability, and incentives/rewards.
• Assist with ordering durable medical equipment, community resource search, and member preferences management.
• Coordinate issue resolution with providers, payers, or third parties for claims, grievances, utilization, pharmacy, and spending inquiries.
• Provide proactive care guidance, including closing care gaps, benefits education, and preparing members for procedures.
• Refer members to care management, clinical advocates, or third-party resources as needed.
• Understand and communicate benefit packages, handle benefit and enrollment issues, and drive engagement in programs.

Specific Skills/Attributes

• Excellent multi-channel communication and problem-solving skills.
• Effective communication in voice and chat, with strong typing, grammar, and spelling skills.

Qualifications

• High school diploma or GED.
• 2-year healthcare/health sciences degree or equivalent experience, or previous roles such as Health Guide, Medical Assistant, Pharmacy Technician, etc.
• Experience in customer service within healthcare settings and resolving high-level issues.

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will be considered without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, or veteran status.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: IT Services and IT Consulting

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