Family Health Advocate - Remote

Lensa; Washington (District of Columbia); Remote; USD 40,000 - 55,000; Full time

Job summary

A leading digital health company is seeking a Family Health Advocate to provide support to members and their families. This remote role involves assisting with healthcare navigation, resource facilitation, and issue resolution. Ideal candidates will have strong communication skills and a background in healthcare customer service.

Qualifications

• High school diploma or GED required.
• 2-year healthcare/health sciences degree or equivalent experience preferred.
• Experience in healthcare customer service and resolving high-level issues.

Responsibilities

• Answer inquiries from members regarding eligibility, benefits, and claims.
• Support provider search focusing on healthcare cost and quality.
• Provide proactive care guidance and manage member preferences.

Skills

Communication

Problem Solving

Education

High school diploma or GED

2-year healthcare/health sciences degree or equivalent experience

Job description

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Job Description

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Job Summary

Start Date: Monday, June 16th, 2025

Training Schedule: Monday - Friday, 8:00 am - 4:00 pm CST

• The assigned shift could be at any time between 7:00 am - 7:00 pm CST after training.

The role of the Family Health Advocate is a remote position created to provide support to members and their families through resource facilitation, issue resolution, and healthcare navigation. Utilizing motivational interviewing and guided approaches, the advocate will support members in achieving health goals, reducing costs, and optimizing care quality.

Essential Job Functions

• Answer inquiries from members via voice and chat regarding eligibility, benefits, claims, ID issues, grievances, utilization management, and more.
• Support provider search, focusing on healthcare cost and quality, including medical, dental, and vision plans.
• Assist with spending accounts, pharmacy, disability, incentives, rewards, and durable medical equipment ordering.
• Search for community resources and manage member preferences.
• Coordinate issue resolution with providers, payers, or third parties for claims, grievances, utilization, pharmacy, and spending accounts.
• Provide proactive care guidance, such as closing care gaps, benefits education, and preparing members for procedures.
• Refer members to clinical advocates or third-party care management as needed.
• Understand and communicate benefit design packages, engage with members, and explain plan benefits and enrollment issues.

Specific Skills/Attributes

• Excellent multi-channel communication and problem-solving skills.
• Effective communication in voice and chat, with strong typing, grammar, and spelling skills.

Qualifications

• High school diploma or GED.
• 2-year healthcare/health sciences degree or equivalent experience, or relevant positions such as health navigator, medical assistant, pharmacy technician, etc.
• Experience in healthcare customer service and resolving high-level issues.

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Consideration for employment will be given without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, or other protected status under law.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: IT Services and IT Consulting

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