Family-First Retail Sales Leader

Carters Inc.; West Branch (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

Carter's Inc. is seeking a Full Time Sales Manager in West Branch, MI. You will be the first face of the brand for growing families, helping parents and grandparents select baby essentials and school readiness products with a welcoming approach.

Lead and mentor the store team to maintain high service standards and drive sales. As a Sales Manager, you’ll coach staff, model exceptional customer service, and ensure omni-channel engagement while pursuing goals and protecting brand values.

Qualifications

• High school diploma or GED required.
• Experience in retail or customer-facing leadership preferred.
• Strong communication and teamwork skills essential.

Responsibilities

• Become a product and brand expert to guide families through choices from preemie to size 14.
• Welcome customers with a warm greeting and explain product styles, features, and benefits.
• Maintain a genuine customer focus on the sales floor and ensure a positive shopping experience.

Skills

Customer service

Leadership

Communication

Multi-tasking

Technology Savvy

Education

High school diploma or GED

Tools

Outlook

Excel

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Job description

Carter's Inc. is seeking a Full Time Sales Manager in West Branch, MI. You will be the first face of the brand for growing families, helping parents and grandparents select baby essentials and school readiness products with a welcoming approach.

Lead and mentor the store team to maintain high service standards and drive sales. As a Sales Manager, you’ll coach staff, model exceptional customer service, and ensure omni-channel engagement while pursuing goals and protecting brand values.