Family Enrollment Specialist - Hybrid

Golden Steps ABA; Englewood Cliffs (NJ); Hybrid; USD 60,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Hybrid schedule

Employee-centric organization

Job summary

Golden Steps ABA, LLC is seeking a results-driven admissions specialist in New Jersey. You will manage inquiries, educate families about ABA services, and convert leads into service starts while collaborating with clinical and operations teams to ensure smooth onboarding.

The role emphasizes high-volume outreach, commission-based earning potential, and a hybrid work schedule that supports professional growth within a patient-centered organization.

Qualifications

• Strong sales or admissions background.
• High-volume phone outreach (50–100 calls per day).
• Commission-based or performance-driven experience.
• Excellent communication and empathy.

Responsibilities

• Respond to new inquiries and manage intake pipeline.
• Schedule and confirm initial assessments.
• Educate families on ABA services and company offerings.
• Close new cases and drive service starts.
• Track performance metrics and conversion rates.
• Collaborate with clinical and operations teams to ensure smooth onboarding.

Skills

Sales/admissions

Phone outreach

Emotional intelligence

Commission-based roles

Objection handling

Lead management

Job description

Overview

Who we are:

With over 1400 employees strong across 16 states and numerous clinics, we are on a mission to provide compassionate and high-quality care to our pediatric patients. Our promise is to foster an inclusive and impactful work environment where every team member can thrive both professionally and personally. If you are passionate about making a difference and want to contribute to a team that values dedication and compassion, join Golden Steps ABA in our commitment to excellence in patient care and team success.

Why You’ll Love Working with us:

Unmatched Culture

• Connection is at the heart of who we are. Whether we’re sharing laughs at team outings, enjoying monthly lunches, or celebrating milestones together, we make time to connect, have fun, and grow as one team.

Diversity & Inclusion

• We thrive on different perspectives. Our strength lies in the unique experiences of our team — fostering a collaborative, inclusive space where everyone’s voice matters.

Growth & Advancement

• We don’t just hire — we invest. With a “hire-to-retire” mindset, we offer clear career paths, professional development, and advancement opportunities at every stage.

Support for Continuing Education

• Your goals matter. That’s why we provide tuition discounts, CME libraries, RBT training, university discounts, ongoing mentorship and paid training. We’re helping you level up your skills and chase your career dreams.

Responsibilities

A day in the life:

• Respond to new inquiries and manage intake pipeline
• Schedule and confirm initial assessments
• Educate families on ABA services and company offerings
• Close new cases and drive service starts
• Track performance metrics and conversion rates
• Collaborate with clinical and operations teams to ensure smooth onboarding

  Qualifications

  What You’ll Bring:

  • Strong sales or admissions background
  • Enjoy high-volume phone outreach (50–100 calls per day)
  • Personality-first communicator with high emotional intelligence
  • Worked in commission-based or performance-driven roles
  • Comfortable handling objections and guiding difficult conversations
  • Organized and able to manage multiple leads simultaneously
  • Healthcare experience preferred but not required

  Benefits

  Benefits and Perks Created to Support You:

  Enjoy competitive PTO, paid sick leave, health/dental/vision coverage, and a 401K with match — because great work deserves great benefi:ts.

  • Competitive Pay. Performance-based incentive structure with strong earning potential upwards of 6 figures for high performer.
  • Hybrid schedule. Make a difference and love doing it.
  • We are a small, employee-centric organization driven by our collective commitment to ABA excellence.

  Golden Steps ABA provides equal employment opportunity to all persons without regard to race, color, religion, creed, age, marital status, sexual orientation, gender identity or expression, citizenship status, national origin, ethnicity, military/veteran status, or disability which can be reasonably accommodated without undue hardship, or any other classification protected by law. This applies to all terms and conditions of employment including recruitment, hiring, compensation, training, promotions, terminations, layoffs, transfers and leaves of absence.