Family Engagement & Resource Navigator

GLIDE; San Francisco (CA); On-site; USD 56,000 - 62,000; Full time

Job summary

GLIDE is seeking a Family Engagement Specialist to serve as the primary contact for families using the Family Resource Center in San Francisco. The role focuses on welcoming families, providing family-centered support, and connecting them with services to promote stability and well-being.

Working from a strengths-based, trauma-informed approach, you will support goal setting, parenting practices, and access to community resources, while also coordinating front desk operations and program

Qualifications

• Minimum two years of experience working with children and families.
• Experience providing family support, coaching, case management, outreach, or resource navigation.
• Knowledge of child development, family systems, and parent-child relationships.
• Experience working with low-income families and culturally diverse communities.
• Strong interpersonal, written, and verbal communication skills.
• Ability to facilitate workshops and groups.
• Proficiency with Microsoft Office; Salesforce preferred.
• Ability to work occasional evenings, weekends, and holidays.
• Ability to travel throughout San Francisco and Treasure Island.

Responsibilities

• Build trusting relationships with children, parents, caregivers, and Family Child Care providers.
• Provide ongoing strengths-based coaching and support.
• Assist families in developing individualized goals and action plans.
• Support parents with child development, behavior guidance, stress management, and family well-being.
• Connect families with internal and external resources.
• Maintain an active caseload and document services.
• Conduct front desk coordination and program operations support.
• Support outreach activities and community events.
• Document and maintain HIPAA and client confidentiality.

Skills

Interpersonal communication

Written communication

Verbal communication

Workshop facilitation

Travel readiness

Coaching

Tools

Salesforce

Microsoft Office

Job description

GLIDE is seeking a Family Engagement Specialist to serve as the primary contact for families using the Family Resource Center in San Francisco. The role focuses on welcoming families, providing family-centered support, and connecting them with services to promote stability and well-being.

Working from a strengths-based, trauma-informed approach, you will support goal setting, parenting practices, and access to community resources, while also coordinating front desk operations and program