Family Engagement Coordinator

BCFS Health & Human Services; Harlingen (TX); On-site; USD 38,000 - 60,000; Full time

Job summary

The Family Engagement Coordinator at BCFS Health and Human Services is responsible for ensuring quality services to the service population while maintaining compliance with program standards. This role requires sound judgment and strong community engagement practices.

Key duties include coordinating the Parent Advisory Committee (PAC), gathering family feedback, developing outreach plans, and conducting family surveys.

Qualifications

• Required – High school diploma or equivalent.
• Preferred – Bachelor’s degree in a related field.
• Required – With a high school diploma, at least 3 years related direct experience.
• Preferred – With bachelor’s degree may substitute for experience.

Responsibilities

• Coordinate the Parent Advisory Committee (PAC) and ensure members are actively engaged in program decision-making.
• Solicit and share family feedback with the PAC for analysis, strategy development, and service coordination.
• Develop, review, and revise a quarterly outreach plan with the support of the PAC.
• Conduct family surveys to assess needs and review results with the PAC.
• Partner with the PAC to host parent-led events, initiatives, parent cafes, and other workshops.
• Provide targeted outreach and recruitment of participants for FRC activities to identify underserved populations.
• Provide/facilitate training for families on self-advocacy and leadership.
• Establish and maintain a trusting and professional working relationship with families by providing regular contact.
• Record all group and individualized services and activities in a complete, concise, and timely manner utilizing program forms into PEIRS (DFPS) Salesforce (BCFS) databases.

Education

High school diploma or equivalent

Bachelor’s degree

Job description

Education:

Required – High school diploma or equivalent.
Preferred – Bachelor’s degree in a related field.

Experience:

Required – With a high school diploma, at least 3 years related direct experience.
Preferred – With bachelor’s degree may substitute for experience.

Job Summary:

The Family Engagement Coordinator is responsible for using sound
professional judgment and best practices to ensure quality services are
provided to the service population while maintaining compliance with
established program standards.

Essential Functions:

1. Coordinate the Parent Advisory Committee (PAC) and ensure members are actively
   engaged in program decision-making.


2. Solicit and share family feedback with the PAC for analysis, strategy development, and
   service coordination.


3. Develop, review, and revise a quarterly outreach plan with the support of the PAC.


4. Conduct family surveys to assess needs and review results with the PAC.


5. Partner with the PAC to host parent-led events, initiatives, parent cafes, and other
   workshops.


6. Provide targeted outreach and recruitment of participants for FRC activities to identify
   underserved populations.


7. Provide/facilitate training for families on self-advocacy and leadership.


8. Establish and maintain a trusting and professional working relationship with families by
   providing regular contact.


9. Record all group and individualized services and activities in a complete, concise, and
   timely manner utilizing program forms into PEIRS (DFPS) Salesforce (BCFS) databases.

Measurable Deliverables:

1. Document all attendance on a weekly basis in all platforms.


2. Attend all required annual trainings.


3. Provide community education on child development, parenting, or other topics requested
   by the PAC monthly.


4. Collaborate with the supervisor to develop updates, reminders, and community
   education information monthly.


5. Meet with supervisor on a bi-weekly basis to evaluate status of families on caseload.


6. Meet all deliverables as outlined in the contract.


7. Demonstrate the ability to:
   a. Respond sensitively and competently to the service population’s cultural and
   socio-economic characteristics.
   b. Communicate effectively in writing and verbally in English.
   c. Work in a fast-paced environment.
   d. Maintain computer literacy required to meet the responsibilities of the position.
   e. Work effectively and without intensive supervision both independently and as a
   member of a multidisciplinary team.
   f. Travel as needed.


8. Other job duties as assigned per grant requirements.

Requirements:

1. Maintain certificates required for the position including but not limited to First Aid and
   CPR.


2. Valid Texas Driver’s license with a clear driving record and reliable transportation.


3. Pass a pre-employment drug screen and random drug screens.


4. Provide proof or work eligibility status upon request.


5. Pass a pre-employment and biennial criminal background and motor vehicle check
   (fingerprints needed if applicant has lived out of state within the past 5 years).

BCFS Health and Human Services, is committed to following immunization recommendations produced by the U.S. Centers for Disease Control (CDC). As such, our company policy requires that all employees must receive a COVID vaccination and an annual Influenza vaccination or obtain an approved exemption from BCFS Health and Human Services, as a medical or religious accommodation. This is a condition of employment, and all new hires will be responsible for providing proof.

English (United States)

If you like to work with people that believe they can make a difference in the world, this is the company for you!

EEO Statement

In accordance with Title VII of the Civil Rights Act of 1964 and other applicable federal and state laws (e.g., the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA), it is our policy to provide equal employment opportunity and treat all employees equally regardless of race, religion, national origin, color, sex,or any other classification made unlawful or prohibited by federal, state and/or local laws, such as age, citizenship status, veteran or military status, or disability. This policy applies to all terms and conditions of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.