Family Development Coach

Children's Aid; New York (NY); Hybrid; USD 41,000 - 51,000; Full time

Job summary

Children’s Aid in New York, NY seeks a Salome Ureña Campus Family Development Coach to address participant challenges using a case management framework and to help plan goals for families.

The role involves assessing needs, coordinating education and career exploration, using internal resources, and collaborating with participants and staff to remove barriers.

This hybrid in-person role emphasizes alignment with our mission to support families in high-need NYC neighborhoods.

Qualifications

• Bachelor’s degree required; master’s degree preferred.
• Experience with adult students in urban, public education settings.
• Ability to work in-person or hybrid with a team.

Responsibilities

• Understand and promote the organization’s Mission, Vision, and Core Values.
• Identify, assess and support students’ needs with site leadership.
• Schedule weekly check-ins with students on caseload.
• Document interactions to track progress.
• Attend weekly staff meetings and share updates.
• Coordinate with Adult Program Coordinator on emergencies.
• Develop individual work plans with students to achieve goals.
• Perform other duties as assigned.

Skills

Case management

Communication

Education

Bachelor’s Degree

Master’s degree

Job description

Salary: $30 - $37/hr

Position Summary

The Salome Ureña Campus Family Development Coach will use case management framework to address participant challenges and remove barriers that may impede their success in the program. Together with the participant, the Family Development Coach will assess and prioritize needs, plan and develop goals for themselves and their families, review options for continued education and career exploration, and re-evaluate these plans and goals throughout the program. They will also utilize CA’s internal resources to support with concrete needs as well as explore external providers to ensure that participants’ needs are addressed in a comprehensive manner.

Children’s Aid Mission

To help children in poverty to succeed and thrive. We do this by providing comprehensive support to children and their families in targeted high-needs New York City neighborhoods. Children’s Aid annually serves children and their families at over 40 sites in New York, as well as through three national program models. Children’s Aid is concentrating its efforts on creating cradle-through-college pathways in high-need neighborhoods, with a focus on children’s health, family stability, education, and social and emotional development.

Culture and Values

• We put children, youth, and families first: We listen to and incorporate the voices of children, youth and families in all that we do.
• We seek equity and transformation in our communities: We courageously work within and outside systems to create opportunities for children, youth and families.
• We strive for excellence: We hold ourselves to the highest standards and are committed to continuous learning and improvement.
• We are powered by collaboration: Our work is stronger when we trust, partner, and respect each other and the communities we serve.
• We are driven by compassion: We lead with kindness, care, and empathy and believe in the endless potential of the people we serve and our team.

Essential Duties And Responsibilities

• Understand and promote the organization’s Mission, Vision, and Core Values to ensure alignment with organizational policies and procedures.
• Work with the Adult Program and site leadership to identify, assess and support students’ needs.
• Schedule weekly check-ins with students on caseload.
• Document interactions (phone calls, office visits with students, collateral contacts) to track and monitor progress of services and/or intervention plan.
• Attend (or be represented at) weekly staff meetings to share concerns and/or challenges and to present a summary of how students are doing.
• Keep Adult Program Coordinator informed of emergency requests/concerns raised by students on caseload.
• Work with students, as partners, to develop individual work plans that will outline strategies and outcomes that will ensure their success in the areas they identified as goals.
• Perform other duties as assigned.

Minimum Qualifications

• Bachelor’s Degree required, master’s degree preferred.
• Experience working with adult students in urban, public education settings

Key Competencies

• Highly effective in motivating, stimulating, and engaging students around academic and personal success.
• Highly organized and able to demonstrate sound judgment.
• Detail oriented and an effective listener.
• Highly skilled in verbal and written communication skills.

It is the policy of Children's Aid to provide equal employment opportunity to all employees and applicants for employment and is dedicated to maintaining a work environment that is free from harassment and discrimination. Children's Aid will not tolerate discrimination, harassment, or retaliation on any basis, including race, creed, color, national origin, ethnicity, alienage or citizenship status, gender/sex (including pregnancy), disability, religion, source of income, sexual orientation, gender identity or expression, age, familial status, caregiver status, military status, marital or partnership status, status as a victim of domestic violence, sexual violence or stalking, predisposing genetic characteristics, arrest or conviction record, credit history, unemployment status or any other characteristic protected by federal, state or local law. Children’s Aid is committed to complying with applicable state and local laws governing non-discrimination in employment. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Children’s Aid will conduct a prompt and thorough investigation of all allegations of discrimination, harassment, retaliation, or any violation of the Equal Employment Opportunity Policy in a confidential manner and will take appropriate corrective action, if and where warranted. Children’s Aid prohibits retaliation against employees who provide information about, complain about, or assist in the investigation of any complaint of discrimination or violation of the Equal Employment Opportunity Policy.

The incumbent is expected to work a schedule, whether in-person or hybrid, as determined by the department's needs to facilitate effective collaboration with the team. This flexibility is essential for maintaining seamless communication, fostering teamwork, and ensuring the smooth operation of the department's processes. The position's requirements are subject to periodic review and adjustment based on organizational needs and changes in work dynamics.