Family Coordinator

Welcome Center; Lynn (MA); On-site; USD 61,000 - 75,000; Full time

Benefits offered by this job

Health and dental benefits

FSA (Flexible Spending Account)

Disability insurance

Job summary

Lynn Public Schools is seeking a Family Coordinator at the Welcome Center in Lynn, MA. The role focuses on welcoming new families, managing appointments, guiding families through registration, and connecting them with district and community resources.

The position requires a Bachelor's degree and fluency in English and Spanish, with experience in human services and strong communication. Regular hours, some evening enrollment-season shifts, and a salary of $68,051 are provided in a supportive,

Qualifications

• Bachelor's degree required.
• Fluency in English and Spanish (oral and written) is required.
• Experience in human services with diverse populations preferred.
• Strong written and verbal communication; able to present to diverse audiences.
• Proficient with student information systems, CMS, MS Word and Excel.

Responsibilities

• Create and maintain a welcoming, inclusive, and family-centered environment for families enrolling in Lynn Public Schools.
• Greet families and assess their needs, including walk-ins, and ensure the Welcome Center is welcoming and organized.
• Provide direct assistance in person, by phone, and via email, using Language Line when needed.
• Register new students according to district procedures and support families throughout registration.
• Provide families with information about district registration procedures, school policies, student placement, educational programs, and available supports.
• Connect families with community resources related to health care, insurance, benefits, food insecurity, housing, homelessness, immigration concerns, and other basic needs.
• Support newcomer, unaccompanied minor, and economically disadvantaged families in navigating resources and referrals to staff.
• Collaborate with schools and community partners to address family needs and follow up.
• Respond promptly to voicemails and follow up with families as appropriate.
• Manage Welcome Center appointment scheduling and assist families with scheduling.
• De-escalate challenging interactions and maintain a respectful environment.
• Be available for extended hours on Tuesday evenings during enrollment season (June–Sept) as needed.
• Perform other duties as assigned by the Welcome Center Director.

Skills

Bilingual English/Spanish

Communication skills

Multitasking

Problem-solving

Technology literacy

Education

Bachelor's degree

Tools

Student information systems

CMS

MS Word

Excel

Job description

Family Coordinator

Lynn Public Schools Welcome Center - Lynn, Massachusetts Open in Google Maps

Job Details

Job ID: 5936200

Application Deadline: Oct 21, 2026 11:59 PM (Eastern Standard Time)

Posted: Sep 22, 2026 4:00 AM (UTC)

Starting Date: Immediately

Job Description

Family Coordinator

About Lynn Public Schools Lynn is a vibrant, seaside urban community located just north of Boston. The city is known for its contemporary public art, historic architecture, thriving downtown cultural district, and abundant public parks, including the scenic Lynn Shore Reservation and the expansive Lynn Woods Reservation. Reflecting the city’s international character, Lynn Public Schools is a linguistically and culturally rich community, with 60% of our students speaking two or more languages. Lynn Public Schools proudly serves approximately 17,000 students across 29 school sites within a diverse and dynamic educational landscape. Our district includes:

• 1 Early Childhood Center
• 17 Elementary Schools
• 1 Public Separate Day School
• 3 Middle Schools
• 2 Comprehensive High Schools
• 1 Vocational High School
• 1 Early College High School
• 1 STEAM Academy (Grades 6-12)
• 1 Alternative Education Academy (Grades 9-12)
• 1 TOGETHER Educating and Advancing Multi-Disabled Students Academy (PreK-12)

The Lynn Public School's Vision and Core Values

Drawing upon the strength of our community, our families, our students, and our partners, we commit to fulfilling the intellectual, physical, and social-emotional potential of all our students. We work together so our students learn to thrive, advance, and impact the greater community and the world.

LPS is committed to our Core Values: Inclusiveness, Shared Responsibility, Collaborative Relationships, High Expectations, Inspiring and Life-Long Learning. Lynn Public Schools is dedicated to the goal of strengthening an environment and school culture that honors and celebrates diversity and responds effectively to the social-emotional experiences of every student and family.

POSITION SUMMARY

As the first interacting role with families registering to the Lynn Public Schools, the Family Coordinator works collaboratively as a team member to welcome new students and their families and ensure a smooth transition for new students. Is responsible for providing a welcoming environment and the overall management of appointments or walk-in families, connecting them with the right department or service. Through working closely with families, the Family Coordinator will ensure equitable access to school programs and services

QUALIFICATIONS:

• Bachelor’s degree
• Demonstrated fluency in both English and Spanish languages (oral and written)
• Demonstrated experience working in human services with individuals from diverse racial, ethnic, and socioeconomic backgrounds
• Strong written and verbal communication skills; able to present effectively to diverse audiences
• Proficient in computer applications, including student information systems, content management systems, social media tools, Microsoft Word and Excel
• Quick learner with the ability to adapt to new software and systems
• Strong multitasking and problem-solving skills
• Understanding of institutional and structural racism and its impact on underserved communities
• Positive attitude, high energy, and commitment to personal and professional excellence

PERFORMANCE RESPONSIBILITIES:

• Create and maintain a welcoming, inclusive, and family-centered environment for families enrolling in Lynn Public Schools.
• Greet families and assess their needs upon arrival, including walk-ins, and ensure the Welcome Center waiting area and children’s area are welcoming, organized, and adequately stocked with appropriate materials.
• Provide direct assistance to families in person, by phone, and through email, using the Language Line when needed to ensure effective communication.
• Register new students according to district procedures and support families throughout the registration process.
• Provide families with clear information about district registration procedures, school policies, student placement, educational programs, language services, special education services, and other available supports.
• Connect families with community and school-based resources related to health care, health insurance, benefits, food insecurity, housing, homelessness, immigration-related concerns, and other basic needs.
• Support newcomer, unaccompanied minor, and economically disadvantaged families in navigating school and community resources and make appropriate referrals to school-based staff, including homeless liaisons, social workers, and other support personnel.
• Work collaboratively with schools, district departments, and community partners to address family needs, answer questions, and facilitate appropriate referrals and follow-up.
• Respond promptly to voicemails received through the main Welcome Center office line and follow up with families as appropriate.
• Manage the Welcome Center appointment scheduling system and assist families with scheduling appointments.
• De-escalate challenging interactions in the Welcome Center by following established district procedures and maintaining a respectful and supportive environment.
• Be available to work extended hours on Tuesday evenings during the enrollment season, June through September, as needed.
• Perform other duties as assigned by the Director of the Welcome Center.

TERMS OF EMPLOYMENT:

REPORTS TO: Welcome Center Director

DAYS: Twelve month position

HOURS: Regular hours: 7:45-3:45 M-Th, 7:45-2:45 Friday

School Vacations and Summer hours: 7:45-2:45 M-Th; Fridays 7:45-12:45 pm

As needed; Extended Hours (June to September) Tuesdays 7:45am to 6:45 pm (Paid at hourly rate)

SALARY: $68,051

BENEFITS: The City of Lynn offers comprehensive and competitive health and dental benefits; Harvard Pilgrim PPO/HMO, Altus Dental High/Low, and Vision Insurance. Life Insurance, Flexible Spending Plan (FSA) as well as Short Term Disability and Long-Term Disability are available on a voluntary basis. Please see the website: City of Lynn for more details.

An offer of employment is contingent upon successful completion of a pre-employment physical, including a drug test, National fingerprint-based Criminal Background Check (NCBC), and Criminal Offender Record Information (CORI).

All MUST be completed PRIOR to the start of employment.

Non-Discrimination Policy It is the policy of the Lynn Public Schools not to unlawfully discriminate or tolerate discrimination in the administration of its educational and employment policies, or in its programs and activities, on the basis of sex, sexual orientation, gender identity, gender expression, marital status, familial status, pregnancy (including nursing or pregnancy conditions), parental leave, race*, color, national origin, creed/religion, ethnicity, ancestry, age, genetic information, active military/veteran status, mental or physical disability, special need, proficiency in the English language or academic achievement, homelessness, public assistance status, or any other characteristic protected by any federal, state or local laws or regulations, including Title VI and VII of Civil Rights Act of 1964, Title IX of the 1972 Amendments to the Civil Rights Act, Section 504 of the Rehabilitation Act of 1973, The Age Discrimination in Employment Act, and M.G.L. Ch. 76:5 , M.G.L., Ch. 151 , if and as applicable. Race when referenced in any policy of the Lynn Public Schools, whether or not specified, shall include traits historically associated with race, including, but not limited to, hair texture, hair type, hair length and protective hairstyles. 1C.

Position Type: Full-Time

Job Categories: Administration > Public Affairs / Relations

Job Requirements

• Citizenship, residency or work visa required

Contact Information

• Ivette Martinez , Welcome Center Director
• Administration Building
• Email: [e-mail]