Family Concierge/Liaison

Parker Jewish Institute for Health Care and Rehabilitation; New York (NY); On-site; USD 38,000 - 52,000; Full time

Job summary

Parker Jewish Institute for Health Care and Rehabilitation in New Hyde Park, NY, seeks a Family Concierge/Liaison to greet families, provide assistance, and act as a liaison between families, patients, and the care team. This full-time role emphasizes compassionate service, clear communication, and collaboration with clinical staff.

The position supports families visiting the institute, with opportunities to contribute to a caring, patient-centered environment and to grow within a dedicated

Qualifications

• High School Diploma or Equivalent; College Degree preferred
• Strong customer service and communication skills required
• Prior experience working in a hospital, nursing home or healthcare background a plus
• Bilingual in another language a plus

Responsibilities

• Greet families during rounds and offer assistance as needed
• Serve as a liaison between the family, patient/resident, and the care team

Skills

Customer service

Communication skills

Bilingual (plus)

Education

High School Diploma or Equivalent

College Degree preferred

Job description

Family Concierge/Liaison

Full Time

Parker Jewish Institute for Health Care and Rehabilitation, located in New Hyde Park, NY, is seeking a Family Liaison with strong customer service backgrounds to work as part of the dedicated team of professionals in Social Work.

As a Family Concierge, you will perform rounds of the facility, greeting families and offering assistance where needed. A key point of contact for the families visiting Parker Jewish Institute, you will serve as a liaison between the family, the patient/resident, and the rest of the care team.

About Parker

The Parker Jewish Institute for Health Care and Rehabilitation, conveniently located on the Queens-Nassau County border in New Hyde Park, New York, is a non-profit health care facility that offers inpatient programs such as sub-acute/short term rehabilitation, long-term care and nursing home care, as well as community health services encompassing certified home health care and a comprehensive community hospice program that serves terminally ill patients in their own homes or in nursing facilities, including Parker's nursing home.

Quality care means hiring quality people, and Parker Jewish Institute for Health Care and Rehabilitation has a longstanding reputation for excellence and innovation in resident and patient care.

Why Work at Parker

• Friendly, collaborative team environment and exciting career growth opportunities providing an opportunity to learn, grow and have an impact on the overall results

• Excellent training and clinical education

• Accessible via public transportation

• Free parking on site for all staff

• On-site cafeteria offering breakfast and lunch

Position Requirements

• High School Diploma or Equivalent; College Degree preferred

• Strong customer service and communication skills required

• Prior experience working in a hospital, nursing home or healthcare background a plus

• Bilingual in another language a plus