Family Case Manager

The Just One Project; North Las Vegas (NV); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

403(b) Retirement Plan with employer匹配

Paid Time Off (PTO) after 60 days

Floating holidays

Job summary

The Just One Project in North Las Vegas is seeking a DHRC Case Manager who will advocate for individuals and families, connect them to essential resources, and support stability and independence through individualized service plans. You will work directly with clients, documenting progress and coordinating with community partners in a compassionate, trauma-informed approach.

This full-time, non-exempt role requires bilingual English/Spanish skills, 3+ years of experience, and a commitment to

Qualifications

• Bachelor's degree or equivalent in Social Work or related field.
• Bilingual in English and Spanish is required.
• 3+ years of case management or related nonprofit experience.
• Experience with vulnerable populations and managing caseloads.
• Strong communication, organization, and problem-solving skills.
• Knowledge of trauma-informed care and client-centered service delivery.

Responsibilities

• Provide individualized case management, including assessments, service planning, crisis intervention, and ongoing support.
• Develop service plans and conduct monthly assessments to monitor progress and address barriers.
• Connect clients with housing, employment, education, healthcare, and legal resources.
• Assist clients with budgeting, savings, and financial literacy guidance.
• Coordinate safety planning and emergency services with supervisors and partners.
• Advocate for clients using a compassionate, trauma-informed approach.
• Maintain accurate case notes, referrals, and records in Salesforce within one business day.
• Update shared spreadsheets and submit weekly client success stories and reports.

Skills

Bilingual English & Spanish

Case management

Communication

Organization

Crisis intervention

Trauma-informed care

Education

Bachelor's degree in Social Work or related field

Tools

Salesforce

Microsoft Office

Google Workspace

Job description

About Us

The Just One Project's mission is to increase access to food, resources, and supportive services to build a stronger, healthier, and more connected community.

At The Just One Project, we believe that everyone deserves access to essential resources, meaningful opportunities, and the support they need to build a brighter future. Our team is made up of passionate, dedicated individuals who work together to create lasting change throughout Southern Nevada.

Everything we do is guided by our core values: Respect, Integrity, Innovation, and Compassion, and by our Gold Standard of service. We believe every person who walks through our doors deserves to be treated with the same care, dignity, and respect you'd want for your own family.

We're looking for someone who doesn't just believe in these values but brings them to life through every conversation, interaction, and connection they make.

About the Role

As a DHRC Case Manager, you'll be more than someone who connects people to resources. You'll be a trusted advocate, a problem-solver, and a consistent source of support for individuals and families working toward greater stability and independence.

At the Dolores Huerta Resource Center, we understand that every person's journey is different. Some individuals may need help finding stable housing, others may be navigating employment challenges, financial hardships, or unexpected life circumstances. Your role is to meet people where they are, understand their unique needs, and help them create a path forward.

You’ll work one-on-one with clients to develop individualized service plans, connect them with community resources, celebrate their progress, and help them navigate challenges along the way.

This is a hands‑on, people‑centered role that combines compassion with organization, advocacy with accountability, and meaningful conversations with measurable outcomes.

We’re looking for someone who is empathetic, resourceful, organized, and passionate about helping others succeed. Someone who can remain calm during difficult situations, build trust with individuals from all walks of life, and recognize that even the small‑est step forward can make a lasting difference.

If you believe in empowering people, strengthening communities, and being part of someone’s journey toward a better future, we’d love to meet you!

What You’ll Do

• Provide individualized case management, including client assessments, service planning, crisis intervention, and ongoing support.
• Develop personalized service plans and conduct monthly assessments to monitor client progress and address barriers.
• Connect clients with housing, employment, education, healthcare, legal assistance, and other community resources.
• Help clients build financial stability through budgeting, savings, financial literacy, and debt management guidance.
• Coordinate safety planning and emergency services while collaborating with supervisors, colleagues, and community partners.
• Advocate for clients using a compassionate, trauma‑informed, and client‑centered approach.
• Maintain accurate case notes, referrals, and service records, documenting client interactions in Salesforce within one business day.
• Update shared spreadsheets within one business day and submit weekly client success stories and required program reports.

What You Bring

• Bachelor's degree in Social Work, Human Services, or a related field, OR an equivalent combination of education and relevant case management experience.
• Bilingual in English and Spanish is required.
• 3+ years of experience in case management, social services, or community outreach.
• 3+ years of experience working in a nonprofit organization.
• Experience working with vulnerable populations, managing caseloads, and developing individualized service plans.
• Strong communication, organization, crisis intervention, conflict resolution, and problem‑solving skills.
• Knowledge of community resources, trauma‑informed care, and client‑centered service delivery.
• Ability to provide financial literacy and budgeting guidance.
• Proficiency in Salesforce, Microsoft Office Suite, and Google Workspace.
• Ability to maintain confidentiality, accurate records, and timely documentation.
• Reliable transportation for work‑related travel.
• Ability to obtain and maintain a Nevada Food Handler Safety Training Card within 30 days of hire when required.
• Commitment to The Just One Project's mission and core values.

Preferred Qualifications

• Relevant certifications in case management or conflict resolution.
• Knowledge of housing assistance, employment services, healthcare resources, and wraparound support programs.

What the Work Looks Like

This is a full‑time, non‑exempt position, working Monday through Friday from 11:30 a.m. to 8:00 p.m. at the Dolores Huerta Resource Center in North Las Vegas.

Your days will include meaningful client interactions, collaboration with community partners, documentation, and problem‑solving. Local travel may be required to support program needs.

The role involves a combination of sitting, standing, walking, computer work, and occasional physical activity, including lifting up to 50 lbs. when applicable.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Compensation and Benefits

As a team member, you’ll receive:

• Medical, Dental, and Vision Insurance
• Life Insurance, Disability Insurance, and supplemental insurance options
• 403(b) retirement plan with employer matching contributions
• Paid Time Off (PTO), accrued from your start date and available after 60 days of employment
• 7 floating holidays per calendar year
• Paid holidays in accordance with the DHRC holiday schedule
• Birthday Time Off
• Paid Bereavement Leave
• Paid Parental Leave

Don’t Meet Every Requirement? Let Us Decide!

We know that meaningful experience comes in many forms, and that some of the best people in human services bring unique backgrounds, perspectives, and life experiences to their work.

Employment is contingent upon successful completion of a criminal background check, drug screening, motor vehicle report, employment verification, and reference checks, as permitted by law.