Family Caregiver Liaison

St. John's United; Billings (MT); On-site; USD 42,000 - 56,000; Full time

Job summary

St. John’s United invites applications for a Family Caregiver Liaison to support family caregivers and older adults within the RAAN Grant initiative.

The role focuses on expanding caregiver engagement, strengthening referral pathways, and creating sustainable service processes across Yellowstone County. You will coordinate with providers, education teams, and community partners to ensure access to respite and resources for at-home care.

Qualifications

• Associate’s degree in healthcare or related field.
• Must possess Montana State Nurse Aide Certification (CNA) or obtain within 120 days.
• Strong interpersonal, communication, and customer service skills.
• Experience with CRM systems, data tracking, and basic computer applications.

Responsibilities

• Provide guidance, emotional support, and education to family caregivers.
• Assess caregiver and client needs; develop individualized support plans and connect to resources.
• Coordinate referrals and maintain care continuity across providers and programs.
• Engage with community partners; promote services and support caregiver networks.

Skills

Caregiver support

CRM systems

Interpersonal communication

Care coordination

Education

Associate’s degree in healthcare

Tools

CRM software

Job description

DEPARTMENT: ST. JOHN’S UNITED AT HOMEPOSITION TITLE: FAMILY CAREGIVER LIAISONRESPONSIBLE TO: SENIOR CONNECT MANAGEREXPOSURE LEVEL: CATEGORY 1GRADE: 20EXEMPTION STATUS: NON-EXEMPT-SUMMARYThe Family Caregiver Liaison plays a key role in supporting family caregivers and older adults through the Rural Aging Action Network (RAAN) Grant, a 3-year initiative running from January 1, 2025, to December 31, 2027. This position is responsible for helping grow a grant-funded, evolving program by expanding caregiver engagement, strengthening referral pathways, and supporting the development of sustainable service processes. This position focuses on empowering caregivers by connecting them to resources, providing education and emotional support, and coordinating services across providers in Yellowstone County.The Liaison serves as a primary point of contact for caregivers, fostering collaboration among community partners while ensuring caregivers have the tools, respite, and guidance needed to sustain safe, effective care at home.ESSENTIAL JOB FUNCTION: Caregiver Support & Navigation· Serve as the primary contact for family caregivers, providing guidance, emotional support, and education.· Conduct caregiver and client assessments to identify needs, caregiving capacity, and social determinants of health.· Develop individualized support plans and connect caregivers to appropriate community resources and services.· Provide ongoing follow-up, check-ins, and advocacy for caregivers navigating healthcare and social service systems.· Maintain accurate documentation and tracking of caregiver needs and outcomes in CRM systems.· Assist caregivers in accessing respite services, including occasional direct respite care support when needed.· Maintain confidentiality in accordance with St. John’s policies and resident rights.ESSENTIAL JOB FUNCTION: Care Coordination & Partnerships· Act as liaison between caregivers, clients, healthcare providers, case managers, and community partners.· Coordinate referrals and ensure continuity of care across service providers.· Facilitate communication between caregivers and multidisciplinary teams.· Organize and participate in RAAN Grant meetings and collaborative initiatives.· Develop and implement tracking and reporting processes for caregiver support activities.· Participate in GUIDE meetings/trainings and other required program activities.· Support the growth and ongoing development of the grant-funded program by identifying emerging needs, recommending process improvements, and adapting services as the program evolves.-ESSENTIAL JOB FUNCTION: Community Engagement & Outreach· Promote caregiver support services through presentations at community events, churches, and civic organizations.· Build relationships with referral sources, including healthcare systems, county services, and community agencies.· Identify and engage caregivers who may benefit from services but are not currently connected to support systems.· Collaborate with internal teams to expand awareness and participation in caregiver programs.· Support volunteer recruitment and engagement to enhance caregiver support networks.-ESSENTIAL JOB FUNCTION: Client & Caregiver Relationship Management· Respond to inquiries from caregivers and families, providing program information and service navigation.· Conduct in-person and phone assessments for caregivers and care recipients.· Maintain caregiver and client records, waitlists, and documentation.· Facilitate caregiver-client and volunteer support matches when applicable.· Provide education on caregiving best practices, safety, and available resources.-REQUIREMENTSMinimum Requirements:· Associate’s degree in healthcare, social services, or related field; or equivalent experience· Must possess a current Montana State Nurse Aide Certification (CNA) or obtain within 120 days· Valid driver’s license and clean driving recordKnowledge, Skills, and Abilities Required:· Strong ability to support and communicate with caregivers experiencing stress and complex situations· Excellent interpersonal, communication, and customer service skills· Strong organizational, problem-solving, and time-management abilities· Experience with CRM systems, data tracking, and basic computer applications· Ability to work independently and collaboratively· Knowledge of aging, caregiving challenges, and community-based resources preferred· Ability to navigate complex systems and advocate effectively for clients and caregivers· Cultural competency and ability to work with diverse populations· Flexibility and adaptability in dynamic, sometimes emotionally charged situationsPHYSICAL DEMANDS· Moderate physical activity (lifting up to 25 lbs regularly, 50 lbs occasionally)· Ability to assist with transfers and client support when providing respite care· Frequent travel to home and community settings· Communication via phone, in person, and written formatsWORKING CONDITIONS· Home-like and community-based environments· Exposure to environmental elements, including temperature changes and potential hazards· Exposure to bloodborne pathogens; adherence to safety precautions required· Interaction with pets, plants, and varying home conditionsThe examples of essential job functions identify the major duties and requirements for the performance of this job and do not identify all duties, responsibilities and requirements performed by positions in this class.