At Home Service Coordinator

St. John's Lutheran Ministries, Inc. DBA St. John's United; United States; On-site; USD 38,000 - 55,000; Full time

Job summary

St. John's United in Montana is seeking an At Home Service Coordinator to organize retirement community services for members at their homes, including maintenance, housekeeping, wellness programs, emergency response, meals, transportation, and social activities.

The role emphasizes empathy, supports the mission of St. John's, requires high school diploma or GED and CNA-related requirements, and includes after-hours availability and collaboration with volunteers.

Qualifications

• Must have a high school diploma or GED.
• CNA certification or training preferred.
• Montana driver’s license with clean record.

Responsibilities

• Coordinate outside services with empathy and respect for the member’s choices.
• Provide personal care as needed to members.
• Oversee housekeeping per the service contract and assist with issues.
• Arrange landscaping, meals, transportation and supplies.
• Set up and maintain Personal Emergency Response System for members.
• Develop and communicate a monthly activity calendar for members.
• Ensure after-hours availability in partnership with team members.
• Maintain safety practices and complete required trainings.

Skills

Excellent verbal communication

Strong writing skills

Organization skills

Tech literacy

Empathy and patient-centered care

Housekeeping knowledge

Basic home maintenance understanding

Education

High school diploma or GED

CNA certification (preferred)

Montana Driver’s License

Job description

DEPARTMENT: AT HOME POSITION TITLE: AT HOME SERVICE COORDINATOR RESPONSIBLE TO: AT HOME PROGRAM MANAGER EXPOSURE LEVEL: CATEGORY I EXEMPTION STATUS: NON-EXEMPT

Summary

The At Home Service Coordinator coordinates retirement community services for its members and their homes. These services may include but are not limited to, preventative and routine home maintenance, housekeeping, health club privileges, wellness programs, 24/7 emergency response, social opportunities, lunch outings, meal programs, group discounts and transportation. The At Home Service Coordinator will also coordinate or perform personal care.

Internal Relationships

The At Home Service Coordinator has daily contact with members, staff members, volunteers and member’s family in completing their assigned job functions.

External Relationships

Has contact with other community businesses and agencies to coordinate relationships between members and possible services.

Essential Functions

Service Coordination

Coordinating outside services when needed. All essential functions will be performed with empathy, dignity and respect of the member and will respect and accommodate their individual choices whenever possible. All essential functions will be done in support the Mission and Ministry of St. John’s.

Service Providing

Ensuring the basic member benefits are installed and/or available. These include but are not limited to; emergency response service, health and wellness access, monthly home maintenance, and providing regular social opportunities.

Personal Care

• Ensures that the member has the appropriate products available for personal care.
• Assigns or is responsible for any personal care needs for members as needed.

Housekeeping

• Responsible that the member’s home is cleaned per the expectation within member’s individual service contract.
• Ensures that the member has the appropriate products available to properly clean.
• Will work directly with members and housekeeping staff (if appropriate) to resolve issues and maintain quality assurance.

Landscaping

• Provide maintenance and annual tune up when using available homeowner equipment
• Ensures that the member has the appropriate supplies and equipment as needed.
• Assigns or is responsible for all members’ lawn, garden, and snow removal needs.

Home Maintenance

• Ensures that maintenance is performed in a timely and cost-effective manner.
• Ensures that the member has the appropriate supplies and equipment as needed.
• Assigns or is responsible for decorating the member’s residences for all holidays, and events within member’s individual service contract.

Meal Preparation

• Meal planning and preparation
• Coordinates grocery orders, shopping, and takeout orders
• Ensures that the member has the appropriate supplies and equipment as needed.

Transportation

• Assist At The Respite Suites – Providing occasional transportation to/from the Respite Suites
• Preparing meals for Respite Guests
• Providing personal care as needed
• Assist with housekeeping tasks

Personal Emergency Response System

At Home Service Coordinator will be responsible for initial setup, assessments, upkeep, and other duties of Personal Emergency Response Systems.

Activities

• Implements a monthly schedule of diverse member-centered activities.
• Creates and communicates an online monthly activity calendar and upcoming events.

After-hours availability

At Home Service Coordinator will arrange for or provide after hour availability in partnership with other At Home Service Aides and managers to ensure 24/7 availability to members and will rotate call.

Communication

• Meet regularly with community-based organizations (CBOs), local leaders and other notables to keep them informed about the At Home services.
• Develop flyers, posters and other materials as needed.

Employee Responsibility

• Follows policy and procedures on initial TB testing.
• Follows policy and procedures on annual influenza vaccinations.
• Attends all mandatory in-services.
• Attends and participates in scheduled training and education classes to maintain current certification in accord with the State of Montana.

Customer Service Guidelines

• Provide living opportunities within nurturing environments of hope, dignity and love.
• Be present in every engagement, by making eye contact and focused on conversation while communicating.
• Give the best of yourself in every action.
• Make sure your body language communicates what you are saying.
• Be gracious, kind and patient.

Knowledge, Skills/Abilities, Work Experience

• Education: Must have at minimum a high school diploma or GED.
• Work Experience: At least one year of direct care experience with older persons or 6 months CNA experience in a Skilled Nursing setting required. Must complete the SJU CNA Course within 6 months from hire date. Must obtain certification within 120 days of class completion.
• Certifications: Recent experience as a certified nursing assistant preferred. CPR certified preferred or must obtain certification with SJU within 6 months. Montana Driver’s License with clean record.
• Desired Attributes: Knowledge and skills acquired through general life experience. Possess excellent verbal, writing, and organization skills. Finds meaning in personal care. Proficient at housekeeping. Effective at basic maintenance. Knows their way around a kitchen. Able to connect to Wi‑Fi and program a TV remote. Communication through use of technology helpful.
• Complexity/Difficulty: This position requires the ability to function independently in performing assigned duties. The incumbent needs to be able to respond to management, staff and members in a timely and professional manner. Incumbent needs to perform job duties by following established procedures and report any problems or concerns to direct supervisor.
• Physical Demands: Requires heavy physical work more than 30% of the time, including lifting up to 25 pounds regularly and up to 50 pounds occasionally. Ability for standing, climbing a ladder/comfortable with heights, pushing, pulling, lifting, walking, and bending for prolonged periods. Must be comfortable driving a company owned vehicle.
• Working Conditions: Home-like setting. Work involves some exposure to unusual elements such as extreme temperatures, fumes, unpleasant odors, and/or loud noises. Work involves exposure to hazards, blood borne pathogens, or physical risks, which require following basic safety precautions. Work could involve exposure to plants and animals within the environment.

The examples of essential job functions identify the major duties and responsibilities for the performance of this job and do not identify all duties, responsibilities and requirements performed by positions in this class.