Family Care Specialist

Ultipro; Orange (CA); On-site; USD 72,000 - 80,000; Full time

Benefits offered by this job

Medical/Dental/Vision plans

PTO 19 days

2 floating holidays

10 holidays

Life insurance

Tuition reimbursement

Mileage reimbursement

403b retirement plan

Job summary

OneLegacy in Orange, CA is seeking a Family Care Specialist to represent the organization to donor families and work with hospital teams to develop a sensitive approach plan for organ, eye, and tissue donation.

The role requires a four-year bachelor’s degree, customer service experience, and a California driver’s license. Evening/weekend availability and potential travel are required. Competitive benefits are included.

Qualifications

• Bachelor’s degree required.
• Experience in customer service.
• Grief counseling training or experience preferred.

Responsibilities

• Represent OneLegacy to the donor families.
• Collaborate with hospital teams to approach the Authorizing Party.
• Enter data into Digital Donor accurately.
• Support donor families through the donation process.

Skills

Customer service

Bilingual preferred

Education

Bachelor's degree

Grief counseling training

Job description

At OneLegacy, every moment counts. As the nation's largest organ, eye, and tissue recovery organization, we are dedicated to saving lives and sharing hope. Guided by our values of integrity, compassion, stewardship, diversity and inclusion, urgency, innovation and excellence, and collaboration, our team works tirelessly to honor every gift of donation. This is more than a job; it’s an opportunity to make a profound impact on countless lives.

Job Type: Full-time, Non-exempt

Work Hours: Shifts are 12 hour shifts; 11am-11pm. Assigned days and/or shift can be changed according to staffing needs. Must be available evenings, holidays, and weekends as required, and also includes overtime.

Work Setting:In-person and Field Service Area

Location:Orange, CA

Travel:Required to travel by personal auto or air to meeting sites and other locations.

Summary of Functions:

The Family Care Specialist is Responsible for representing OneLegacy to the potential donor’s Authorizing Party and family. Works in collaboration with the hospital treatment team to develop a timely and sensitive approach plan. The Family Care Specialist approaches the Authorizing Party and family for organ, eye, and tissue authorization, providing support and information while maintaining a position of dual advocacy to donor family and hospital staff. Acts as a liaison between hospital staff and OneLegacy.

Duties & Responsibilities:

Essential Job Functions:

Family Care and Authorization:

• Work in partnership with the hospital staff and OneLegacy to ensure that the Authorizing Party is identified per UAGA guidelines.
• Collaborate with the hospital care team and OneLegacy staff through frequent huddles to ensure the Authorizing Party is presented the opportunity for donation in the most appropriate manner.
• Discuss the elements of authorization with Authorizing Party and/or family members of potential donors.
• Obtain authorization for donation per UAGA and verify the medical-legal documentation necessary for organ recovery is completed according to OneLegacy policies and procedures.
• Work with hospital and OneLegacy staff to obtain administrative authorization for donation when appropriate.
• Support the donor family through the donation process including any internal or external resources.
• Proficiently and accurately enter data into Digital Donor.
• Complete Donor Medical and Social History Questionnaire (DMSHQ) and obtain any follow-up information required.

Referral Response and Authorization:

• Respond promptly and appropriately to potential donor referrals to assess family dynamics, donor suitability and to enhance the referral and authorization process.
• Review donor suitability with Referral Management team, inform hospital staff of outcome and create plan to follow.
• Collaborate with the hospital staff to determine and locate the Authorizing Party.
• Acts as a liaison between hospital staff and patient’s family.
• Proficiently and accurately enter data into Digital Donor.
• Performs potential donor evaluation on-sites when requested by Clinical Resource Specialists.

Professional Education:

• Provide education to hospital staff on the benefits of organ and tissue donation and services provided by OneLegacy to grieving families.
• Participate in public education forums as requested.
• Provide educational materials (e.g. placards, phone stickers, newsletters) to appropriate hospital units.
• Provide education to hospital staff about authorization and family care process.

Job Qualifications and Requirements:

Education: Four (4) year Bachelor’s degree or one (1) year applicable OPO (organ procurement organization) experience. Documented education in grief counseling required

Experience: Customer service; bilingual preferred.

Certification/License:OneLegacy requires employees to maintain a current California driver’s license and current vehicle insurance based on California minimum insurance coverage standards.

Salary Range:$71,662.50 - $79,625

The above salary range represents a general guideline; however, OneLegacy considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.

• Medical/Dental/Vision Plans –Employer pays 90% of premium cost for employee
• 19 days of PTO
• 2 Floating Holidays
• 10 Holidays
• Life Insurance
• Supplemental Life Insurance
• Wellness Plans
• Employee Assistance Program
• Pet Insurance
• Mileage Reimbursement to applicable positions
• Tuition Reimbursement
• Employee Referral Program
• 403b Retirement Plan with an annual discretionary 8% Employer contribution
• School Loan Forgiveness

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.