Family Care Specialist

OneLegacy

Los Angeles (CA)

On-site

USD 71,662 - 79,625

Full time

14 days+

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Benefits offered by this job

Medical/Dental/Vision Plans

19 days of PTO

401k with annual discretionary contribution

Tuition Reimbursement

Job summary

OneLegacy in Los Angeles is seeking a dedicated Family Care Specialist to facilitate organ donation processes. This full-time role requires a Bachelor’s degree and involves educating hospital staff about organ donation. Candidates should have strong customer service skills and possibly bilingual abilities. The position offers a salary range of $71,662.50 - $79,625, with comprehensive benefits including health plans and PTO. This is an in-person role and requires collaboration with healthcare teams to support families during the donation process.

Qualifications

Four years degree or relevant OPO experience.
Customer service background; bilingual preferred.
Maintaining California driver's license and vehicle insurance.

Responsibilities

Work with hospital staff to identify donor families.
Collaborate with hospital care team for authorization.
Educate hospital staff on organ donation benefits.

Skills

Customer service

Bilingual

Education

Bachelor’s degree

Documented education in grief counseling

Job description

Join Us in Transforming Lives Every Day

At OneLegacy, every moment counts. As the nation's largest organ, eye, and tissue recovery organization, we are dedicated to saving lives and sharing hope. Guided by our values of integrity, compassion, stewardship, diversity and inclusion, urgency, innovation and excellence, and collaboration, our team works tirelessly to honor every gift of donation. This is more than a job; it’s an opportunity to make a profound impact on countless lives.

Job Type: Full-time, Non-exempt

Work Hours: Shifts are 12 hour shifts. Assigned days and/or shift can be changed according to staffing needs. Must be available evenings, holidays, and weekends as required, and also includes overtime.

Work Setting: In-person and Field Service Area

Location: Mission Hills, CA

Travel: Required to travel by personal auto or air to meeting sites and other locations.

Summary Of Functions

The Family Care Specialist is responsible for representing OneLegacy to the potential donor’s Authorizing Party and family. Works in collaboration with the hospital treatment team to develop a timely and sensitive approach plan. The Family Care Specialist approaches the Authorizing Party and family for organ, eye, and tissue authorization, providing support and information while maintaining a position of dual advocacy to donor family and hospital staff. Acts as a liaison between hospital staff and OneLegacy.

Duties & Responsibilities

Family Care And Authorization

Work in partnership with the hospital staff and OneLegacy to ensure that the Authorizing Party is identified per UAGA guidelines.
Collaborate with the hospital care team and OneLegacy staff through frequent huddles to ensure the Authorizing Party is presented the opportunity for donation in the most appropriate manner.
Discuss the elements of authorization with Authorizing Party and/or family members of potential donors.
Obtain authorization for donation per UAGA and verify the medical-legal documentation necessary for organ recovery is completed according to OneLegacy policies and procedures.
Work with hospital and OneLegacy staff to obtain administrative authorization for donation when appropriate.
Support the donor family through the donation process including any internal or external resources.
Proficiently and accurately enter data into Digital Donor.
Complete Donor Medical and Social History Questionnaire (DMSHQ) and obtain any follow-up information required.

Referral Response And Authorization

Respond promptly and appropriately to potential donor referrals to assess family dynamics, donor suitability and to enhance the referral and authorization process.
Review donor suitability with Referral Management team, inform hospital staff of outcome and create plan to follow.
Collaborate with the hospital staff to determine and locate the Authorizing Party.
Acts as a liaison between hospital staff and patient’s family.
Proficiently and accurately enter data into Digital Donor.
Performs potential donor evaluation on-sites when requested by Clinical Resource Specialists.

Professional Education

Provide education to hospital staff on the benefits of organ and tissue donation and services provided by OneLegacy to grieving families.
Participate in public education forums as requested.
Provide educational materials (e.g. placards, phone stickers, newsletters) to appropriate hospital units.
Provide education to hospital staff about authorization and family care process.

Job Qualifications And Requirements

Education: Four (4) year Bachelor’s degree or one (1) year applicable OPO (organ procurement organization) experience. Documented education in grief counseling required.

Experience: Customer service; bilingual preferred.

Certification/License: OneLegacy requires employees to maintain a current California driver’s license and current vehicle insurance based on California minimum insurance coverage standards.

Salary Range: $71,662.50 - $79,625

The above salary range represents a general guideline; however, OneLegacy considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.

Benefits