Family Bridge Program Coordinator

Yale New Haven Health; Stratford (CT); On-site; USD 60,000 - 85,000; Full time

Job summary

Yale New Haven Health's Bridgeport Hospital seeks a Program Coordinator to support family-focused services. You will manage the office, coordinate nurse home visiting, handle data and quality assurance, and assist with outreach efforts to families and providers.

The role requires a Bachelor's in social work or related field and at least five years in nonprofit healthcare settings, with Spanish language skills valued.

Qualifications

• Bachelor's degree in social work, public health, or related field required.
• Minimum of 5 years' programmatic or administrative experience in nonprofit programs or services.
• Experience in healthcare and maternal/infant or nurse home visiting services valued.

Responsibilities

• Oversee office management and handle program inquiries.
• Coordinate nurse home visiting: recruitment, scheduling, referrals, and post-visit connections.
• Manage databases and QA for patient data, productivity, and documentation.
• Track non-personnel expenses and maintain backup documentation.
• Create and update outreach materials; manage online presence and social media.
• Uphold Family Bridge's vision, mission, and values in daily work.

Skills

Microsoft Office

Database management

Program management

Leadership

Team-building

Interpersonal skills

Communication

Attention to detail

Spanish language

Education

Bachelor's degree in social work, public health, or related field

Master's degree valued

Tools

EPIC

Salesforce

Job description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

At Bridgeport Hospital, we are committed to providing quality medical care and treatment that is coordinated and centered on the patient's specific needs. We strive to achieve benchmarks as a Patient Centered Medical Home and provide health care in a setting where patients are at the center of their care team. All employees of Bridgeport Hospital are part of the patients care team and contribute to the team approach of promoting access, continuous, comprehensive care and work to provide quality improvement in the care provided to their patients.

Under the supervision of the Family Bridge Program Director, the Program Coordinator (PC) works collaboratively with program staff and internal and external stakeholders to ensure high-quality service provision and to assist the program with meeting targeted goals and outcomes. The PC provides support in the following areas: Office Management, Service Delivery Support, Data Management & Quality Assurance, and Administrative Support, and Marketing & Outreach. The PC exemplifies Family Bridge's and YNHHS' mission and values in their day-to-day work.

EEO/AA/Disability/Veteran

Responsibilities

• Office Management
  • Oversee answering of program's main office phone and handling of general inquiries about the program.
• Service Delivery Support
  • Oversee the administrative aspects of nurse home visiting including recruitment (bedside rounding and phone), scheduling and rescheduling of nurse home visits, referrals to program CHWs, and post visit connections.
• Data Management & Quality Assurance
  • Responsible for management of multiple databases and systems that track program service delivery including patient data, case flow, productivity, and documentation review.
• Administrative Support
  • Track non-personnel expenses for the program and keep backup documentation.
• Marketing & Outreach
  • Assist the Director with creating and updating electronic and hardcopy program outreach materials. Manage the program's presence on the internet and social media with the goal of increasing outreach to families, providers, and potential donors. Coordinate with program staff to plan social media posts in advance for Director and Nurse Supervisor's approval.
• Other
  • Integrate and exhibit Family Bridge's Vision, Mission, and Values Statements in daily work.

Qualifications

EDUCATION

Bachelors degree in social work, public health, or related field required. Masters degree highly valued.

EXPERIENCE

- Minimum of 5 years' programmatic or administrative experience in grant-funded or nonprofit programs or services. - Experience in healthcare and with maternal and infant or nurse home visiting services is highly valued.

LICENSURE

None required

SPECIAL SKILLS

- Proficient in Microsoft Suite (Teams, Outlook, Word, Excel, and PowerPoint. - Proficient with managing electronic client records and in database management including data entry and reporting. Experience with EPIC and Salesforce is highly valued. - Demonstrated success in program or project management. - Demonstrated success in working with diverse cultures and ethnicities. - Demonstration of success in taking initiative and working independently and effectively with minimal supervision. Highly organized, able to prioritize among multiple, competing tasks, and complete tasks on time. - Demonstration of excellent interpersonal skills. Able to establish and maintain positive relationships with co-workers and internal and external stakeholders. Able to work well in a close-knit, energetic team environment. - Demonstration of excellent leadership and team-building skills. - Demonstration of self-reflection, creativity, and flexibility. Able to learn and adapt quickly. - Demonstration of excellent oral and written communication. - Demonstration of exceptional attention to detail. - Demonstrated ability to think at macro and micro levels is highly valued. - Ability to speak a second language (Spanish) is highly valued.

YNHHS Requisition ID 192248