Care Coordination Supervisor - Community Support Program

The Bridge; New York (NY); On-site; USD 70,000 - 72,000; Full time

Job summary

The Bridge is seeking a Health Homes Care Coordination Supervisor and Quality Specialist in Brooklyn, NY. This full-time role supervises care coordinators, ensures high-quality care plans, and drives data-driven outcomes.

Requirements include a Master's degree, experience in mental health, bilingual English/Spanish, and proficiency with EHR systems such as AWARDS. Trauma-informed care training is encouraged.

Qualifications

• Master's degree in a related field is required.
• Experience in mental health and facilitating groups is required.
• Bilingual English and Spanish with strong communication skills.
• Proficiency with electronic health record systems; AWARDS experience preferred.
• Willingness to participate in trauma-informed care training.

Responsibilities

• Supervise care coordination team day-to-day activities.
• Attend supervision sessions with the Program Director.
• Lead team meetings to support care plans, assessments, and documentation.
• Provide staff development through training and coaching.
• Utilize Health Home program databases and EHR systems.
• Maintain a caseload and provide clinical expertise and stabilization.
• Address client concerns and support problem-solving in enrollment.
• Provide supervision focused on measurable outcomes and data quality.
• Monitor records to ensure Health Home standards and policies.
• Conduct clinical supervision sessions with care coordinators.
• Facilitate case conferences and oversee incident reporting.
• Communicate follow-ups and guidance to coordinators as needed.
• Prepare and submit weekly, monthly, and program reports timely.
• Demonstrate strong interpersonal, written, and verbal skills.

Skills

Bilingual English/Spanish

Mental health experience

Education

Master's degree in related field

Tools

AWARDS

Electronic Health Records (EHR)

Job description

Job Details

Job Location: Brooklyn, NY 11216

Position Type: Full-Time

Education Level: MA/MS

Salary Range: $70,000.00 - $72,000.00

Job Shift: Monday - Friday 9 AM - 5 PM

About The Bridge

The Bridge offers supportive housing and behavioral health services to vulnerable New Yorkers facing behavioral health and substance use challenges. We provide individuals with the tools they need to pursue their dreams and live meaningful lives. The Bridge envisions a world where adults experiencing serious mental illness can live and thrive within their communities. As a recognized leader in developing and operating supportive housing and community-based programs, The Bridge has 70 years of experience helping New Yorkers with mental illness, including those affected by homelessness, incarceration, and institutionalization.

Scope of Position

The Health Homes Care Coordination Supervisor and Quality Specialist is responsible for achieving the six core care management functions within the designated Health Home program. This role provides direct supervision to care coordinators to ensure the efficient and effective delivery of care management services. Responsibilities include overseeing care coordinators to ensure that all members achieve the goals outlined in their comprehensive, patient- and family-centered care plans.

Essential Position Functions

• Supervise the day-to-day activities of the Care Coordination team.
• Participate in individual and group supervision sessions led by the Program Director.
• Lead team meetings with Care Coordinators to support the implementation of goals, care plans, assessments, HARP services, core Health Home services, and timely documentation.
• Support staff development through training, coaching, and team-building activities.
• Utilize electronic health record systems and databases required by the Health Home program.
• Maintain a caseload, providing clinical expertise and stabilization for designated individuals, including Assisted Outpatient Treatment (AOT) participants transitioning to Care Coordination services.
• Address client concerns and support problem-solving throughout enrollment in the Health Home program.
• Provide client-centered, goal-oriented supervision focused on achieving measurable, data-driven outcomes.
• Monitor client records and documentation to ensure compliance with Health Home standards, regulatory requirements, and agency policies.
• Conduct individual and group clinical supervision sessions with Care Coordinators.
• Facilitate case conferences and oversee incident reporting and follow-up procedures.
• Communicate important follow-up items and provide ongoing guidance to Care Coordinators as needed.
• Prepare and submit all required weekly, monthly, and other program reports in a timely manner.
• Demonstrate strong interpersonal, written, and verbal communication skills to promote staff development and effective service delivery.
• Perform other duties and special projects as assigned by the Program Director or Senior Director.

Qualifications

• Master's degree in a related field is required.
• Experience in mental health and facilitating groups.
• Bilingual proficiency in English and Spanish, with excellent verbal and written communication skills.
• Proficiency with electronic health record systems; experience with the AWARDS system and internet-based applications is preferred.
• Willingness to participate in trauma-informed care training and implement trauma-informed interventions.

The Bridge Inc. is an Equal Opportunity Employer.