Family Advocate FFPSA

Center for Humans Services; Ceres (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Center for Humans Services seeks a Family Advocate to provide in-home and community-based case management for families connected to DR, AfterCare, and FFPSA programs. You will coordinate services across mental health, child welfare, and public benefits to promote family stability and safety.

The role requires bilingual English/Spanish communication skills, strong documentation, and the ability to work with diverse populations in California.

Qualifications

• Bachelor’s degree in social services or related field is required.
• Master’s degree is preferred.
• Fluent in English and Spanish for client interactions and documentation.
• Experience with trauma-impacted families and child welfare systems is valued.

Responsibilities

• Serve as primary contact for families referred to DR, AfterCare, and FFPSA programs.
• Provide intensive case management for families with complex needs.
• Conduct comprehensive assessments including PFS and ASQ-3 screenings.
• Coordinate Family Team Meetings and ensure family voice and choice.
• Develop and monitor Family Action Plans aligned with FFPSA goals.
• Assist families in navigating services across systems (mental health, housing, benefits).
• Conduct home visits and outreach to ensure follow-through on plans.
• Deliver workshops and trainings to strengthen protective factors.

Skills

Bilingual English/Spanish

Motivational Interviewing

Strong verbal and written comms

Travel for community engagement

MS Office proficiency

Education

Bachelor's degree in social services or related field

Master’s degree preferred

Tools

Microsoft 365

Excel

Word

PowerPoint

Outlook

Teams

Job description

WORK SCHEDULE: This position generally follows a Monday through Friday schedule from 8:00 AM to 5:00 PM. The role also includes two evening shifts per week (until 8:00 PM) and 4 hours of work on Saturdays, on a rotating basis. For example, an employee may work two weeknights one week and a Saturday shift the following week. While the schedule may vary week to week, the total hours will generally not exceed 40 hours per week. Occasional overtime may be required based on program needs.POSITION SUMMARY: Family Advocates provide case management services to families and are expected to meet with clients in their homes, schools or at the Family Resource Center. Works with coordinating programs and agencies to establish services in the best interest of the client.REQUIREMENTS:Represent the agency in a professional and competent manner.Advocate for the best interests of the agency and clients we serve.Establish and maintain effective working relationships with the general public, co-workers, clients, supervisors and members of diverse cultural and linguistic backgrounds regardless of race, color, creed, religion, gender, sexual orientation, gender identity or expression, national origin, age, ancestry, political affiliation, citizenship, disability, medical conditions, marital status, amnesty and military or veteran status.Will promote and support a culturally and linguistically diverse workforce and be responsive to the population within our service area.Maintain confidentiality and confidential information in accordance with legal standards and/or agency regulations.Participate in assigned scheduled agency meetings, in-service trainings, conferences and other trainings as determined by the supervisor. This includes serving as an agency representative at assigned community meetings.Observance of assigned working hours and program appointments by demonstrating promptness and thorough preparation.Performance of assigned duties with a positive attitude and in the spirit of teamwork, collaboration and cooperation.Communicate effectively both orally and in writing.Perform job duties in a safe manner to ensure a safe working environment for oneself and others.Participates in and/or supports agency fund development activities and events.Preparation of assigned reports, work records, statistical data, job performance evaluations, work plans, etc. in a timely manner.QUALIFICATIONS:Minimum Bachelor's degree in social services or a related field. Master’s degree is preferred.Bilingual - English/Spanish required. Ability to speak, read and write in Spanish, fluently.Experience working with families impacted by trauma, behavioral health needs, or child welfare systems.Experience with Motivational InterviewingKnowledge of protective factors, public benefits, early childhood development, and local resources.Familiarity with RBA, ACES, ASQ, The Five Protective Factors, and other assessment tools is a plus.Experience in crisis intervention, case management, group, family or individual counseling.Experience and ability to work effectively with a wide variety of organizations and with people of all ages, socioeconomic and cultural backgrounds.Knowledge of public health, social services, nonprofit operations & local resources.Strong verbal and written communication and interpersonal skillsProficiency in office software (Microsoft 365, Excel, Word, PowerPoint, Outlook, Teams).Ability to travel for community engagement and events.Pass agency paid criminal justice screening including fingerprints.Pass agency paid TB (Tuberculosis) screening.Pass agency paid health screening and/or drug testing, if required.Valid California driver’s license and Proof of auto insurance coverage.Pass agency paid MVR clearance with no more than 2 points - if you are under the age of 25 our insurance company will not allow any points.DUTIES:Serve as a primary point of contact for families referred through Differential Response (DR), AfterCare, and FFPSA programs.Support all sites with Differential response and AfterCare referrals.Provide intensive case management for families with complex needs, including those at risk of child welfare involvement or returning from formal systems of care.Conduct comprehensive assessments, including Protective Factors Survey (PFS), and ASQ-3 developmental screenings.Coordinate and participate in Family Team Meetings, ensuring family voice and choice are centered.Develop and monitor individualized Family Action Plans, focused on family strengths and aligned with FFPSA and CSA goals.Assist families in navigating services across systems, including mental health, child welfare, public benefits, housing, and early childhood education.Conduct home visits and field-based outreach to engage families and ensure follow-through on action plans.Provide warm hand-offs and follow-ups to ensure continuity of care and support.Facilitate workshops and trainings that support family stabilization and strengthen protective factors.Maintain accurate case documentation in agency database and other required systems, including data for reporting and evaluation.Conduct community outreach and build partnerships to connect families to services.Participates in reflective supervision and fidelity coaching, as needed under FFPSA service models.Supports crisis response and assist families during difficult transitions.Participates in all required program trainings and certificationsPerforms additional duties as assigned to support team collaboration and program success.