Fall Fest Ticket Sales Clymer, NY

Kaizen Lab Inc.; New York (NY); On-site; USD 35,000 - 45,000; Full time

Job summary

Kaizen Lab Inc. is seeking a Guest Services representative to join the Ticket Sales Team in New York, NY. The role involves providing exceptional customer service, assisting guests with inquiries, and processing sales transactions for resort amenities.

The ideal candidate should have strong communication skills, attention to detail, and the ability to work in a fast-paced environment. Prior experience with cash registers/POS systems is preferred. Flexibility to work evenings and weekends is required.

Qualifications

• Basic technical skills required for cash register/POS systems.
• Strong attention to detail for accuracy in transactions.
• Ability to interact with guests and staff at all levels.

Responsibilities

• Welcome guests and provide information on resort amenities.
• Complete sales transactions for various services.
• Maintain cleanliness in the retail area.
• Collaborate with other departments for guest satisfaction.

Skills

Attention to detail

Cash register/POS operation

Verbal and written communication

Ability to work in a team

Education

High school or GED equivalent

Job description

The Guest Services - Ticket Sales Team will provide exceptional customer service while answering questions and performing accurate sales transactions for resort amenities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Welcome guests with a smile and the “I promise to CARE!” attitude. Act as an ambassador for the resort by communicating information on amenities, points of interest, scheduled events, pricing/discounts, merchandise and hours of operation.
• Answer all guest questions, find resolutions to concerns and solicit feedback. If asked a question and unsure of the answer – find someone who can help!
• Use proper telephone etiquette to assist customers, take complete messages and refer inquiries to the appropriate department.
• Complete sales transactions for Snow Sports/Tubing, Adventure Park, special events, rental equipment or lessons in a fast paced environment.
• Operate a cash register and / or POS system to compute sale prices, total purchases, process cash or credit payment and provide customer with proper sales receipt and change.
• Ensure accurate records of sales transactions and / or refunds in accordance with resort and department polices.
• Maintain knowledge of resort and department policies regarding payment, exchanges and security practices.
• Monitors merchandise, retail area and customers for any suspicious activities and follow appropriate protocol for theft, including notifying supervisor or security.
• Collaborate with all resort departments to ensure guest satisfaction, including: Snow Sports, Annex Office, Hotel Front Desk and Security.
• Sets up displays or arranges merchandise on counters, tables or racks to promote sales.
• Keep retail area clean and free of debris by performing light housekeeping duties as assigned.
• Report for scheduled shift and in appropriate uniform / nametag.
• Abide by department / resort / company policies, procedures and safety rules at all times.
• All other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Basic technical skills required to operate cash register/POS system, calculator and credit card machine; prior computer experience required.
• Strong attention to detail to ensure accuracy of transactions in a fast paced environment while handling multiple priorities with a high degree of professionalism.
• Verbal and written communication skills to interact with guests and associates at all levels as well as read / interpret instructions or policies.
• Demonstrate a firm, consistent and courteous attitude in order to gain respect and cooperation of public.
• Ability to use independent judgment to make sound decisions that conform to department / company policies while resolving customer issues or as unique situations occur in the absence of direct supervision.
• Desire to function in a team environment with a positive attitude to fully cooperate with other associates and adhere to rules / regulations to ensure successful operation of facility.

EDUCATION and/or EXPERIENCE

High school or GED equivalent preferred.

PHYSICAL DEMANDS/WORK ENVIRONMENT

• Must be able to stand, walk and reach for extended periods of time.
• Ability to bend, squat, kneel, stretch, and climb without any difficulty.
• Must be able to lift up to 50 pounds without difficulty.
• Flexibility to work evenings, weekends and holidays required and willingness to flex up or down in scheduled work hours (based on business need).