FALCONERI Sales Lead

Oniverse; Santa Clara (CA); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401K matching

Pet insurance

Paid time off

Pre-tax commuter benefits

Paid parking at mall

Sign on bonus

Referral bonus

Free uniform

Job summary

Oniverse seeks a Sales Lead for the Falconeri store opening in Westfield Valley Fair mall, Santa Clara, CA. This non-exempt role reports to the Store Manager and guides customer engagement, product knowledge, and KPI tracking.

Responsibilities include client book management, POS operation, and maintaining visual standards. Requires 2+ years in luxury retail, high school or equivalent, and a flexible schedule. Mall parking benefits listed in perks.

Qualifications

• High School graduate or equivalent.
• Minimum 2+ years of experience in customer service and luxury retail.
• Excellent verbal and written communication and sales skills.
• Self-motivated, committed and goal oriented.
• Impeccable presentation in a demanding environment.
• Strong problem-solving mindset.
• Flexible schedule including holidays and weekends.
• Ability to lift >20 pounds and stand for long periods.

Responsibilities

• Capture customers’ information using multiple channels and follow up.
• Manage client books and assist with product care inquiries.
• Meet and exceed personal sales and productivity goals.
• Demonstrate full product knowledge to maximize sales.
• Use fashion expertise to inspire customers and collaborate with the team.
• Work with Manager on internal systems and store KPIs.
• Assist Managers in maintaining store visuals and cleanliness.
• Operate POS, send end-of-day emails, and manage opening/closing procedures.
• Maintain a clean, organized sales floor, fitting rooms, and backroom areas.

Skills

Customer service

Sales skills

Communication

Fashion knowledge

Flexible schedule

Team collaboration

Problem solving

Attention to detail

Education

High School or equivalent

Tools

POS system

Job description

We are looking for dynamic Sales Leads to join our new FALCONERI store, opening end of January 2026 in Westfield Valley Fair mall, Santa Clara, CA!

Job Title:

Sales Lead

Reports to:

Store Manager

Direct Reports:

None

FLSA:

Non-exempt

Hourly Base Salary:

$21-$29 USD plus monthly commissions and paid parking at the mall

About the brand:

Falconeri, founded in 2000 and part of ONIVERSE since 2009, is an Italian brand specializing in the creation of extraordinary quality cashmere knitwear for men and women. From the pastures of Mongolia to the stores, Falconeri selects the best raw material, removing any middlemen, caring deeply about every detail, including people and environment. Known for its craftsmanship and use of fine natural yarns, Falconeri's style is characterized by clean, minimalist designs that highlight the simplicity of luxury, focusing on long-lasting garments and attention to detail. Falconeri offers a total look, from timeless knitwear and outerwear to versatile essentials, enabling outfits with elegance and comfort. The brand has expanded internationally, with numerous stand-alone stores and a strong online presence

Job Requirements:

• Be responsible for capturing customers’ information using multiple means to communicate, utilizing phone and written follow-up contact
• Client Book Management including follow up with clients regarding their shopping experience, potential inquiries such as product care instructions
• Achieve and exceed personal sales and productivity goals agreed upon with your Store Manager
• Demonstrate a full knowledge of the product including benefits to maximize the sales opportunity
• Utilize your fashion expertise to inspire others and build collaborative partnerships in a team-focused environment
• Partnering with the Manager to leverage knowledge of internal systems to conduct business analyses and keep track of both store and individual KPIs.
• Supporting managers in maintaining the visual and housekeeping standards of the store
• Able to successfully operate our POS system, send eod emails, opening and closing procedures
• Store Cleanliness: at our stores, we take great pride in providing our customers with a clean and well-maintained shopping environment. This includes the cleanliness and organization of the store: including but not limited to the sales floor, fitting rooms, cash desk area, and backroom areas. As a retail employee, you are expected to take the initiative of upkeeping the cleanliness in the store.

Qualifications:

• Eligibility to work in the US for any Employer
• High School graduate or equivalent
• Minimum 2+ years of experience in customer service and contemporary or luxury retail industry
• Excellent verbal, written communication and sales skills, with a strong customer service orientation
• Commitment, being self-motivated and goal oriented
• Impeccable presentation and the ability to thrive in a demanding environment
• Problem solving mindset
• Ability to work a flexible schedule, including holidays and weekends
• Ability to lift more than 20 pounds and stand for long periods of time, bend, stretch, for a short distance engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.)

LANGUAGE SKILLS (Preferred, but not required):

• Proficiency in languages in addition to English is valued and may be considered as an asset for supporting our diverse customer base

Benefits Package:

• Hourly plus monthly commissions
• Health Benefits, including Medical, Dental and Vision
• 401K matching
• Pet Insurance
• Paid Time off and Sick Time
• Pre-Tax commuter benefits for transit and parking
• Paid Parking at the mall
• Sign on Bonus
• Referral bonus
• Free Uniform

How we do it:

Oniverse was founded in 1986 close to Verona, Italy with the aim to create a new way of selling hosiery and beachwear for women, men and children, through a franchising sales network. More than thirty years later, Oniverse boasts more than 5,600 shops throughout the world with different brands such as Calzedonia, Intimissimi, Falconeri and Tezenis. The success of Oniverse is the result of a number of factors: the huge range of products, the particular attention paid to fashion and the unbeatable quality-price ratio. These are some of the features that have enabled Oniverse to satisfy even its most demanding customers.