Falcon Project Manager

LAUNCH Technical Workforce Solutions; Chattanooga (TN); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in the aviation maintenance sector is looking for a Falcon Project Manager in Chattanooga. The ideal candidate will have considerable experience in business aviation and will manage various projects while ensuring customer satisfaction. Benefits start on the first day, including medical, dental, and a 401K match.

Benefits

Medical and dental insurance

401K match

Weekly pay

LAUNCH Loyalty Club benefits

Qualifications

• 5-10 years prior experience in business aviation MRO activities preferred.
• Experience with FAA paperwork, work order and billing processes needed.
• Management, leadership, and customer service training beneficial.

Responsibilities

• Assist with work order processing and customer project coordination.
• Be the central point of contact for customers and manage multiple projects.
• Ensure customer satisfaction and project quality.

Skills

Customer service

Project management

Communication

Organization

Attention to detail

Education

High school diploma or equivalent

Airframe and Powerplant License

Aviation specific training

College education or degree

Tools

Personal computer

Job description

Falcon Project Manager
LAUNCH Technical Workforce Solutions is seeking Falcon Project Managerwith corporate jet experience for an opportunity in Chattanooga, TN.

Job Description

West Star is the fastest growing maintenance repair organization in the industry and we recognize this is the result of our talented team of trusted employees working together to deliver customer service excellence. We are committed to providing our employees with personal and professional growth opportunities while fostering a culture of respect and well-being with a small company feel.

When you join our team we don’t think you should have to wait for your benefits to kick in. That’s why when you start, they start with you! This includes medical, dental, 401K match, time off accruals, weekly pay days and much more. We don’t want you to live to work, we want you to workandlive.

What you can expect as a Project Manager at West Star:

This position requires a well-rounded knowledge of business aviation maintenance, avionics, and modifications. This includes customer contact and support as well as interface with department managers as primary functions. Assisting with work order processing, coordination with the customer on squawk approval, deposit processing, and closing WOs are some examples of daily responsibilities. Job duties will vary each day and will encompass projects as designated by the Senior Project Manager. Will be required to work independently and manage multiple projects. Coordination of large projects and customer support are critical.

You will be ESSENTIAL to many FUNCTIONS including:

• Dedication to the projects assigned, working as necessary to make sure each customer leaves impressed.
• Pre-arrival coordination of assigned customer projects. Arrival de-brief coordination.
• Plan and coordinate overview of aircraft work flow, providing schedule calendars as necessary depending on work scope.
• Assistance with any department if problems arise.
• Central point of contact for customers and West Star personnel.
• Work independently on projects and coordinate multiple projects as assigned. Schedule and work quality are essential in these functions.
• Work with customer in project management, pricing and customer support roles.
• Assist as necessary with Sales and Contracts Departments for assigned aircraft.
• Post departure follow up with customer.
• Effectively and clearly communicate (i.e., speak, write, read) in English
• Any other job-related duties as assigned by management.

Your Education:

AHigh school diploma or equivalent.

Airframe and Powerplant License beneficial.

Aviation specific training a benefit.

College education or degree beneficial.

Management, leadership, and customer service training beneficial.

A valid driver’s license approved for airline travel and/or a valid passport is ideal, but not mandatory.

Your Experience:

5-10 years prior experience in business aviation MRO activities is preferred. You will need to have general experience with FAA paperwork, work order and billing processes. Extensive customer contact and customer service experience is required.

Your Initiative:

We’re looking for team players who are self-motivated and able to perform in a fast paced environment where working under specific deadlines and time constraints will be common. Must be well organized, have a high attention to detail, strong written/verbal/analytical and interpersonal skills and follow all company/FAA safety rules and guidelines.

Your Sense of Responsibility:

Perform all work in accordance with Federal Aviation Administration guidelines.

Follow all company and safety rules during performance of duties.

Maintain customer oriented work habits.

Direct the work and flow of multiple projects.

Assistance in completion of work orders, FAA paperwork and billing items.

Some travel may be required

Other particulars:

Physical Requirements

Lifts 50 lbs.

Routine walking, bending, squatting, sitting and use of stairs.

Routing or repetitive physical motion with arms and hands

Basic personal computer operations

Mental Requirements

Work with others in a professional manner.

Prioritize workload

Coordinate projects

Extensive customer contact skills

Understanding and implementation of regulations and guidelines.

Supervision

Work with minimal supervision

Work with other project managers coordinating projects in a cooperative manner

Working Conditions

The majority of work will be accomplished in an office environment

Will also work in a hangar environment which can include varied temperatures from very hot to very cold

Some varied positions in and around aircraft.

Equipment Used

Personal computer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

Why Choose LAUNCH?

A team of aviation staffing experts leads LAUNCH. We understand the challenges of finding the top aviation jobs and we focus on linking you with the best openings in the most sought-after locations.

LAUNCH offers you an ACA compliant benefit package including company-sponsored medical insurance with multiple plans to choose from. Our MinimumEssentialCoverage is offered to every employee who does not have coverage elsewhere at no cost to you! LAUNCH also offers a 401(k) program with a company match. Plus, you join theLAUNCH Loyalty Club on your first day, earning you extra cash bonuses, apparel and safety rewards. $14-$43/hour, call to learn more about eligibility for travel expense reimbursement, bonuses, and fixed rate incentive opportunities.

If you’re ready to LAUNCH your career, you've found an employer that can take you to new heights.