Faith-Driven Operations Leader & Client Services Director

Westminster Theological Seminary; Wilmington, Northern (DE, KY); Hybrid; USD 40,000 - 52,000; Full time

Benefits offered by this job

IRA match after 90 days

Paid vacation and holidays

Paid week off at Christmas

Flexible and caring work culture

Job summary

A Door of Hope Pregnancy Center in Wilmington, Delaware seeks a Director of Operations to provide trusted leadership for daily operations, focusing on client services, clinic flow, staff and volunteer leadership, and the overall client experience.

The role is 30–40% direct client interaction and 60–70% leadership, management, and center operations, requiring gospel-centered care and strong oversight. 32 hours weekly, exempt, in-person location.

Qualifications

• Agreement with and commitment to A Door of Hope’s statement of faith, statement of principle, and code of Christian conduct.
• A sincere, mature Christian faith and regular attendance at a Christian church.
• A strong commitment to the sanctity of all human life from conception through natural death.
• A sincere desire to reach and help women who are at risk for abortion or facing pregnancy-related decisions.
• Ability to clearly and compassionately share the gospel.
• Bachelor’s or master’s degree preferred, especially in a helping field; related experience may be considered in place of a degree.
• At least two years of experience in personnel management, operational management, client services, ministry leadership, social services, or a related field.
• Strong interpersonal, spiritual, administrative, and problem-solving skills.
• Ability to lead staff and volunteers with clarity, warmth, accountability, and humility.
• Dependable, stable, flexible, and capable of carrying significant responsibility with limited supervision.
• Comfortable using Microsoft Word and entering data into CRM or database systems.
• Pregnancy center, client advocacy, social work, counseling, nonprofit, ministry, or medical office experience is a plus.

Responsibilities

• Oversee the daily operations of the center, with a focus on client services, clinic flow, scheduling, documentation, building needs, and operational problem-solving.
• Ensure the center runs professionally, safely, and in alignment with policies, procedures, mission, and standards of care.
• Collaborate with the Executive Director and Nurse Manager to maintain communication and implement client services and medical policies.
• Provide leadership for day-to-day decisions on appointments, staffing, volunteer coverage, client follow-up, and center operations.
• Oversee the client services portion of the budget within approved parameters.
• Monitor building needs and resolve operational issues.
• Attend regular staff meetings and participate in fundraising and community representation.
• Carry a portion of the client load and model excellent client advocacy for staff and volunteers.
• Ensure clients receive compassionate emotional, material, practical, and spiritual care.
• Support client follow-up, referrals, documentation, and next steps for complex needs.
• Work with staff to ensure accurate charting and CRM data entry.
• Maintain current referral resources and educational materials.
• Enter client data into the center’s CRM and train staff/volunteers.
• Be available to minister to emotional and spiritual needs of clients, staff, volunteers.
• Share the gospel when appropriate and reinforce the value of the unborn child.
• Supervise and train client services staff and volunteers.
• Provide direct oversight for the Hope Program Administrator, Client Services Coordinator, Administrative Assistant, Client Advocates, and volunteers.
• Partner with the Executive Director to hire, train, schedule, support, and evaluate client services staff.
• Provide regular coaching and accountability to staff and volunteers.
• Review written client work for accurate charting and documentation.
• Approve PTO and help manage scheduling for client services personnel.
• Conduct or support annual reviews for assigned staff with the ED.
• Assist in recruiting and training new Client Advocate volunteers.
• Schedule and support volunteer in-service training and development.
• Partner with the Nurse Manager to support day-to-day clinic operations, including appointments, scheduling, client flow, documentation, and communication.
• Ensure medical policies and procedures are followed with the Nurse Manager and medical staff.
• Support clinic operations while honoring Nurse Manager’s responsibility for nurses and clinical compliance.
• Help ensure staff and volunteers understand how their roles support a professional, compassionate client experience.
• Uphold and reinforce A Door of Hope’s faith statement, code of Christian conduct, and religious mission.
• Lead prayer at the beginning of shifts and be available to lead staff devotions.
• Foster spiritual growth and well-being of staff, volunteers, clients, and donors.
• Disciple and encourage those under supervision in their ministry service.
• Model a sincere, mature Christian faith in personal conduct and professional leadership.

Skills

Leadership

Client services

Personnel management

Operational management

Ministry leadership

Interpersonal

Problem solving

Communication

Education

Bachelor’s degree preferred

Master’s degree preferred

Tools

CRM systems

Microsoft Word

Job description

A Door of Hope Pregnancy Center in Wilmington, Delaware seeks a Director of Operations to provide trusted leadership for daily operations, focusing on client services, clinic flow, staff and volunteer leadership, and the overall client experience.

The role is 30–40% direct client interaction and 60–70% leadership, management, and center operations, requiring gospel-centered care and strong oversight. 32 hours weekly, exempt, in-person location.