Fairgrounds Shift Leader

Fairgrounds Coffee and Tea; Oak Park (IL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Opportunity for advancement

Paid time off

Job summary

Fairgrounds Coffee and Tea in Oak Park is looking for a Shift Leader to oversee daily operations, lead team members, and ensure customers receive outstanding service. The ideal candidate will possess strong leadership skills, a passion for coffee and quality service, and will be responsible for training new hires, maintaining operational excellence, and fostering a positive workplace environment. Join us and help create memorable coffee experiences for our customers.

Qualifications

• Proven leadership experience in a customer-focused environment.
• Strong understanding of coffee and food quality standards.
• Ability to train and mentor team members.

Responsibilities

• Oversee daily operations to ensure quality service.
• Lead the team in delivering exceptional customer experiences.
• Ensure adherence to food safety and hygiene standards.

Skills

Customer service excellence

Team leadership

Operational oversight

Training and development

Problem-solving

Job description

Fairgrounds Coffee and Tea Shift Leader

Benefits:

• Competitive salary
• Employee discounts
• Opportunity for advancement
• Paid time off

Overview

As a Fairgrounds Coffee and Tea Shift Leader, you’ll be at the forefront of delivering exceptional coffee experiences and leading our team to uphold the highest standards of quality and service. Your role will involve supervising daily operations, providing guidance to teammates, and ensuring that every customer enjoys a memorable visit to our coffee house. You will be expected to act as the leader in the store at all times.

Team Leadership

• Lead by example by demonstrating excellent customer service and adherence to Fairgrounds Coffee and Tea standards.
• Provide guidance, support, and mentorship to team members to foster a positive and collaborative work environment.
• Delegate tasks effectively and ensure that team members understand their responsibilities during shifts.
• Deploy the team during shifts to best serve our customers and organize all work that needs to be completed during the day.
• Be prepared and knowledgeable regarding safety and emergency procedures. Be ready to lead in these moments.

Customer Service

• Ensure that all customers receive warm, friendly, and attentive service that exceeds their expectations.
• Lead the floor during moments with customer inquiries, concerns, and feedback promptly and professionally.
• Maintain a welcoming and inviting atmosphere in the coffee house at all times.
• Shift planning / assigning roles / deployment / following up on team responsibilities to ensure all customers experience the hospitality that we expect from our teams

Operational Excellence

• Oversee opening and closing procedures to ensure smooth operations and compliance with company policies.
• Check product quality, including coffee brewing, espresso standards, taps, preparation techniques, and presentation.
• Check product quality, including food prep, preparation techniques, and presentation.
• Achieve in‑stocks related to inventory levels, including coffee beans, teas, and other supplies, to prevent shortages and waste.
• Delegate and execute equipment cleanliness, including grinders, espresso, taps, ovens and other eq, to prevent downtime and equipment maintenance expenses.

Training and Development

• Conduct training sessions for new hires to familiarize them with Fairgrounds' coffee and tea offerings, brewing techniques, and customer service standards.
• Conduct training sessions for new hires to familiarize them with Fairgrounds' food offerings, prep ingredients, freshness and plating standards.
• Provide ongoing training and coaching to team members to enhance their skills and knowledge.
• Keep abreast of industry trends and innovations in coffee and tea to continuously improve service quality.

Quality Assurance

• Ensure that all products meet Fairgrounds' quality standards and specifications.
• Monitor equipment performance and coordinate maintenance as needed to ensure optimal functionality.
• Uphold food safety and hygiene standards to maintain a clean and safe environment for customers and staff.

Feedback

• Provide feedback to teammates in all areas above in a professional and appropriate manner.
• Once feedback is provided to teammates follow up with the GM to share insight and learn.