FAIR HEARING PROCESS COORDINATOR

NYC Department of Social Services; New York (NY); On-site; USD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking dedicated Fair Hearing Process Coordinators to join their team. In this vital role, you will oversee Fair Hearing processes, ensuring compliance and accuracy while maintaining essential records. Your analytical skills will be put to the test as you conduct audits and identify training needs, fostering a culture of continuous improvement. This position offers the opportunity to make a significant impact on the lives of New Yorkers by ensuring they receive the benefits they deserve. If you are a motivated individual with a passion for social services, this is the perfect opportunity for you.

Qualifications

• Baccalaureate degree or high school diploma with relevant experience.
• Experience in social/human services or customer service roles.

Responsibilities

• Monitor Fair Hearing processes and maintain records.
• Conduct audits and ensure compliance with policies.
• Determine training needs based on audits and reviews.

Skills

Critical Thinking

Analytical Skills

Communication Skills

Team Building

Adaptability

Education

Baccalaureate Degree

High School Diploma with Experience

Tools

FHEMS

FHIS

WMS

NYCWAY

POS

SEAMS

WARM

Job description

YOU MUST BE PERMANENT IN THE ASSOCIATE BENEFITS OPPORTUNITY SPECIALIST (ABOS) TITLE.

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Office of the General Counsel/Fair Hearing Administration is requesting to recruit four Administrative Associate Benefits Opportunity Specialist II to function as Fair Hearing Process Coordinators in the Fair Hearing Tracking Monitoring and Review Unit (FHTMRU). FHTMRU comprises the Centralized Fair Hearing Aid to Continue (ATC), Fair Hearing Default and Withdrawal Processing, Fair Hearing Resolution Processing, and the Advocate Inquiry Mailbox Units. The Aid to Continue unit is responsible for ensuring benefits remain unchanged until the issuance of a fair hearing decision. The Resolution unit is responsible for processing resolution actions initiated during evidence packet review and/or preparation at the CPRU and SEPU. It is also responsible for processing case actions on IREA cases sent to the automated Pre-Hearing Disposition (PHD) process.

Under the direct supervision of the Fair Hearing Director with limited latitude for independent activity and judgment, the Fair Hearing Process Coordinator monitors various processes of FHTMRU by monitoring all work lists, reports, shared workbooks, etc., associated with FHTMRU processes. The Fair Hearing Process Coordinator is responsible for maintaining controls and records of various reports and work lists. The coordinator reviews and forwards reports and work lists to AJOS I for distribution to appropriate staff.

The Office of Legal Affairs / Fair Hearing Administration is recruiting for four (4) Associate Benefits Opportunity Specialist II to function as a Fair Hearing Process Coordinator who will:

• Receive and monitor the Daily Morel (Aid-To-Continue) report, Daily Default Work list report, Fair Hearing Resolutions in the FHEMS system, and forward lists to unit supervisors for distribution to workers. Review processes such as Aid-to-Continue, Default, and Resolution pertaining to lawsuits to ensure timely completion of appropriate actions.
• Review the Fair Hearing Request in FHIS utilizing the agency’s computer systems including but not limited to, New York City Work Accountability & You (NYCWAY) system, Welfare Management System (WMS), and Fair Hearing Information system to ensure that the appropriate actions have been taken and correct any issues where necessary. Report operational and system concerns and issues to the Assistant Program Manager to ensure effective utilization of resources.
• Review and audit selected records of two to three units to ensure that the information contained within is accurate, complete, and supported by appropriate documentation and in compliance with all applicable policies and procedures. Additionally, ensure reports meet deadlines set forth by regulations.
• Determine the accuracy and completeness of Aid-to-Continue, Default, and Resolution processes by conducting internal audits and random reviews of case records from the various fair hearing processes.
• Determine training needs based on information obtained from internal audits and case reviews and share findings with unit supervisors for corrective actions. Ensure that supervisors identify training needs of staff within units to meet mandates related to fair hearing policies and procedures.
• Conduct meetings with unit supervisors to ensure both agency and program goals are met, and policies and procedures are adhered to. Ensure supervisors maintain control of subordinate work activities, conduct conferences, and ensure work completion aligns with expectations.

Work Location: 505 Clermont Ave, Brooklyn, NY

Hours/Schedule: 9 am – 5 pm with flexible hours

ASSOCIATE BENEFITS OPPORTUNITY - 56316

Minimum Qualifications

• A baccalaureate degree from an accredited college; or
• A four-year high school diploma or its educational equivalent, and two years of full-time satisfactory experience in social/human services, call centers, customer service, or a related setting performing:

1. Interviewing, determining eligibility for, and/or providing client benefits and services; or
2. Interviewing, determining eligibility for, and/or providing employment planning and counseling services including job development, skill assessment, and employment placement or other economic opportunity programming.

College credit from an accredited college may be substituted for this experience, on the basis of 30 semester credits for 6 months of work experience.

Preferred Skills

• Managerial skills: Critical and analytical thinker, motivator, team builder, ability to adapt to change.
• Knowledge of NYS social service policies and procedures.
• Knowledge of eligibility process.
• Excellent communication skills (written and verbal).
• Knowledge of various systems applications including but not limited to FHEMS, FHIS, WMS, POS, NYCWAY, SEAMS, and WARM.

Additional Information

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement: New York City Residency is not required for this position.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment free from discrimination and harassment based on any legally protected status or characteristic, including but not limited to sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.