Fair Fares Eligibility & Client Support Specialist

City of New York; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

The City of New York is actively seeking an Eligibility Specialist II to serve as a Fare Fares Agent in the Office of Constituent Services. You will answer calls from the public and DSS clients, explain program benefits, verify demographic data, and guide eligible New Yorkers through the Fair Fares enrollment process.

Work is at a designated location with a fixed schedule. Ideal candidates hold a high school diploma or 30 college credits and demonstrate excellent communication, confidentiality,

Qualifications

• Completion of 30 semester credits at an accredited college or university.
• Or a four-year high school diploma and one year of related experience.
• A satisfactory combination of education and experience.

Responsibilities

• Answer calls about the Fair Fares program and verify caller information.
• Use ServiceNow, IQ Intranet Quorum, and web apps to assist applicants.
• Review application packages and obtain missing items for submission.
• Navigate IQ to process inquiries and escalate emergencies to leadership.
• Communicate clearly with clients and supervisors as needed.

Skills

Excellent communication

Attention to detail

Confidentiality

Problem-solving

Organizational skills

Call center experience

Public assistance experience

Education

30 semester credits

High school diploma or equivalent

Tools

ServiceNow

Fair Fares Web app

IQ Intranet Quorum

Microsoft Office Suite

Content management software

Job description

The City of New York is actively seeking an Eligibility Specialist II to serve as a Fare Fares Agent in the Office of Constituent Services. You will answer calls from the public and DSS clients, explain program benefits, verify demographic data, and guide eligible New Yorkers through the Fair Fares enrollment process.

Work is at a designated location with a fixed schedule. Ideal candidates hold a high school diploma or 30 college credits and demonstrate excellent communication, confidentiality,