Factory Technical Support Technician (HVAC)

Socket.dev; City of Rochester (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Socket.dev is seeking a Factory Technical Support Technician (HVAC) to provide hands-on tech support for commercial HVAC equipment across manufacturing, testing, and field applications.

The role serves as a technical resource for production, quality, engineering, service, and customers, helping identify and resolve HVAC issues and ensuring equipment meets performance and quality requirements. Strong troubleshooting and communication in a fast-paced setting are essential.

Qualifications

• 3+ years of hands-on HVAC experience, preferably with commercial or industrial equipment.
• Ability to read and interpret electrical schematics, wiring diagrams, and HVAC documentation.
• Experience troubleshooting electrical and mechanical HVAC components.
• Familiarity with refrigeration charging, evacuation, pressure testing, and system diagnostics.
• Knowledge of HVAC controls and basic building automation systems preferred.
• Strong computer skills and ability to use technical documentation and diagnostic software.

Responsibilities

• Provide technical support to manufacturing and production teams for commercial HVAC equipment and systems.
• Troubleshoot HVAC equipment, controls, electrical systems, refrigeration circuits, airflow, and mechanical components.
• Diagnose equipment issues using schematics, wiring diagrams, technical documentation, diagnostic tools, and test equipment.
• Support factory testing, startup, commissioning, and performance verification of HVAC units.
• Assist production personnel with technical questions, assembly issues, and equipment troubleshooting.
• Investigate equipment failures and determine root causes, recommending corrective actions.
• Work closely with engineering, quality, manufacturing, and service teams to resolve technical issues.
• Assist with the interpretation and application of HVAC specifications, drawings, manuals, and installation requirements.
• Provide technical guidance on refrigeration systems, compressors, motors, fans, dampers, valves, sensors, controls, and electrical components.
• Support troubleshooting of HVAC controls, including thermostats, sensors, relays, VFDs, PLCs, and building automation interfaces.
• Document technical issues, troubleshooting results, corrective actions, and equipment performance.
• Assist with developing and updating troubleshooting procedures, work instructions, service documentation, and technical training materials.
• Identify recurring manufacturing or field issues and communicate trends to engineering and quality teams.
• Support field service personnel and customers with technical questions when required.
• Participate in product improvement initiatives and provide practical feedback from factory testing and troubleshooting.
• Maintain a safe, organized, and professional work environment in accordance with company policies and OSHA requirements.

Skills

HVAC troubleshooting

Electrical schematics

Diagnostics tools

Communication skills

Cross-functional collaboration

Education

High school diploma

HVAC certification / trade-school

Tools

Diagnostic software

Reading schematics

Building automation knowledge

Job description

Position Summary

We are seeking a Factory Technical Support Technician (HVAC) to provide technical support for the manufacturing, testing, troubleshooting, and field application of commercial HVAC equipment. This position serves as a key technical resource for production, quality, engineering, service, and customers, helping identify and resolve HVAC-related issues and ensuring equipment meets performance and quality requirements.

The ideal candidate has hands-on experience with commercial HVAC systems, strong troubleshooting skills, and the ability to communicate technical information clearly in a fast-paced manufacturing environment.

Key Responsibilities

• Provide technical support to manufacturing and production teams for commercial HVAC equipment and systems.
• Troubleshoot HVAC equipment, controls, electrical systems, refrigeration circuits, airflow, and mechanical components.
• Diagnose equipment issues using schematics, wiring diagrams, technical documentation, diagnostic tools, and test equipment.
• Support factory testing, startup, commissioning, and performance verification of HVAC units.
• Assist production personnel with technical questions, assembly issues, and equipment troubleshooting.
• Investigate equipment failures and determine root causes, recommending corrective actions.
• Work closely with engineering, quality, manufacturing, and service teams to resolve technical issues.
• Assist with the interpretation and application of HVAC specifications, drawings, manuals, and installation requirements.
• Provide technical guidance on refrigeration systems, compressors, motors, fans, dampers, valves, sensors, controls, and electrical components.
• Support troubleshooting of HVAC controls, including thermostats, sensors, relays, VFDs, PLCs, and building automation interfaces.
• Document technical issues, troubleshooting results, corrective actions, and equipment performance.
• Assist with developing and updating troubleshooting procedures, work instructions, service documentation, and technical training materials.
• Identify recurring manufacturing or field issues and communicate trends to engineering and quality teams.
• Support field service personnel and customers with technical questions when required.
• Participate in product improvement initiatives and provide practical feedback from factory testing and troubleshooting.
• Maintain a safe, organized, and professional work environment in accordance with company policies and OSHA requirements.

Qualifications

• High school diploma or equivalent required; technical degree, HVAC certification, or trade-school education preferred.
• 3+ years of hands-on HVAC experience, preferably with commercial or industrial equipment.
• Strong understanding of commercial HVAC systems and refrigeration fundamentals.
• Ability to read and interpret electrical schematics, wiring diagrams, mechanical drawings, and HVAC documentation.
• Experience troubleshooting electrical and mechanical HVAC components.
• Familiarity with refrigeration charging, evacuation, pressure testing, and system diagnostics.
• Knowledge of HVAC controls and basic building automation systems preferred.
• Strong computer skills and ability to use technical documentation and diagnostic software.
• Excellent problem-solving and communication skills.
• Ability to work effectively with production employees, engineers, technicians, service personnel, and customers.
• Ability to work independently while also functioning effectively as part of a cross-functional team.