Factory Store Manager - Johnson City

Bullfrog Spas; Johnson City (TN); On-site; USD 52,000 - 66,000; Full time

Job summary

Bullfrog Spas in Johnson City, TN is seeking a career-minded Store Manager to lead our retail sales team at the factory store. You will oversee floor operations, supervise staff, manage stock and displays, and drive service excellence to meet store objectives.

You will apply strong analytical skills, proven leadership, and a commitment to outstanding customer service to coach the team, set goals, and continually improve processes and results.

Qualifications

• Professional demeanor with strong interpersonal skills in fast-paced, confidential environments.
• Excellent customer service, written and verbal communications, planning and organizational skills.
• Makes effective decisions with minimal supervision and information.
• Expert problem-solver, collaborative and team-oriented to achieve goals.
• Takes initiative and improves efficiency; quick learner with skill development.
• Strong multi-tasking and time-management abilities.
• Ability to prioritize and balance workload to meet deadlines.

Responsibilities

• Set sales goals, compare performance to goals, and adjust goals as needed.
• Run in-store events and plan off-site events for additional sales opportunity.
• Assess current team processes and implement improvements.
• Undertake customer service, sales activities and floor tasks to maximize sales.
• Maintain awareness of security issues and staff safety.
• Conduct team huddles to communicate changes and updates.
• Ensure banking is up to date and cash handling requirements are met.
• Develop quotas and assign leads for team members.
• Provide detailed and accurate sales forecasts.
• Coach, mentor, and provide feedback to team members.
• Foster a competitive yet collaborative team environment.
• Recruit, hire, and train sales staff.
• Upkeep, maintenance and presentation of store.

Skills

Leadership

Analytical skills

Customer service

Planning & organizing

Multi-tasking

Decision making

Team coaching

Education

High School Diploma

College education

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

SharePoint

OneDrive

Teams

Asana

Job description

Company Description

Our mission at Bullfrog Spas is simple: Create peaceful lives. This mission is realized for customers through incredible products and services, but our mission also applies to us. At Bullfrog Spas we do our very best to make our own lives and those of our fellow team members peaceful. We're guided by the values of care, commitment, trust, and innovation. Committed team members and this values-driven culture have helped to make Bullfrog Spas the fastest-growing premium hot tub manufacturer in the world, one of Utah's premier brands, and an amazing place to work and grow in your career.

Bullfrog International designs and manufactures the world's only luxury hot tubs with the patented JetPak Therapy System. JetPaks are modular jetted spa seats that allow the user to customize, interchange and upgrade their hot tub's jetted massages at any time. Founded in 1996, Bullfrog International is headquartered in the greater Salt Lake City, Utah metro area.

Job Overview

Bullfrog Spas has a great opportunity at our Johnson City, TN Factory Store location to seek a career minded leader to support the retail sales team objectives and day to day activities with a highly professional service encompassing floor management, team supervision and stock and display management, to ensure smooth running of all designated operations and to support a culture of continuous improvement. This position will require a person with strong analytical skills, excellent leadership abilities, and exceptional customer service skills.

Responsibilities for Store Manager

• Set sales goals, compare performance to goals, and adjust goals as needed
• Run special events in-store as well as arrange and plan off-site events for additional sales opportunity.
• Assess current team processes and procedures, identify opportunities for improvement, and implement them
• Undertake customer service, sales activities and any floor activities as required to ensure service standards are always met and sales opportunities maximized
• Always keep an awareness for security issues and safety of personnel
• Conduct team huddles to keep your team aware of any changes or anything new
• Ensure banking is up to date and all cash requirements are met
• Develop individual quotas and assign leads for team members
• Provide detailed and accurate sales forecasts
• Coach, mentor, and provide feedback to team members
• Foster a competitive yet collaborative team environment
• Assess individual performance through observation and measurement, and suggest corrective actions as needed
• Recruit, hire, and train sales team
• Upkeep, maintenance and presentation of store

Qualifications

• Demonstrates professional manner, as well as high level of interpersonal skills to handle time-sensitive, confidential and stressful situations in a fast-paced environment. Continually demonstrate poise, tact positive attitude, and diplomacy.
• Excellent customer service skills, written and verbal communications, planning and organizational skills.
• Makes effective decisions with minimal supervision and information.
• Expert problem-solver, solution and team-oriented and works collaboratively to achieve team goals.
• Takes initiative and pursues opportunities for improving efficiency. Quick learner who can develop skills rapidly.
• Strong multi-tasking skills. Complete several concurrent tasks.
• Manages time effectively, exercises good judgment in setting priorities to complete tasks to meet deadlines with strong attention to detail and ability to balance and maintain workload.
• Ability to anticipate the needs of the store.
• Ability to balance and maintain workload.
• Advanced skills in Microsoft Word, Excel, and Outlook required. PowerPoint is preferred. Ability to learn and become proficient in additional cloud-based programs like SharePoint, OneDrive, Teams, Asana, and more.
• Desire to learn, develop and enhance skills for future growth opportunities
• High School Diploma required, College Education a plus.

Job Type: This is a full-time position with the ability to make a great living selling spas.