FACT Program Assistant

RHA Health Services, LLC; United States; On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

401(k) retirement savings

Wellbeing Programs

CPR training

Job summary

RHA Health Services, LLC is hiring a FACT Program Assistant to support administrative operations, data management, and customer service. The role processes medical records, ensures billing compliance, and provides financial oversight as assigned. The position requires strong organization, attention to detail, and multitasking in a fast-paced environment.

Pay is $17 per hour for full-time work. Benefits include PTO, health insurance, 401(k), wellbeing programs, and training opportunities;

Qualifications

• High School Diploma or GED required.
• Minimum of two years of medical office experience.
• Proficient with Microsoft Office including Excel, PowerPoint, and Outlook.
• Excellent verbal, written, and interpersonal communication skills.
• Valid driver's license required.

Responsibilities

• Data Entry & Record Management: Uploads paper medical records daily, documents releases and disclosures, generates and reviews reports, and maintains data related to admissions and updates.
• Customer Service & Communication: Answers phones, greets visitors, assists individuals served, providers, vendors, and colleagues with professional communication.
• Financial Coordination & Performance Monitoring: Oversees daily deposits, petty cash, and credit card reconciliation.
• Administrative & Operational Support: Manages building maintenance, office supplies, mail flow, risk management duties, and new employee orientations.
• Other Duties: Performs additional responsibilities as assigned.

Skills

Data entry

Customer service

Organizational skills

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office

Excel

Outlook

PowerPoint

Job description

We are hiring for: FACT Program Assistant Type: Regular If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services! The Behavioral Health Admissions Coordinator plays a crucial role in supporting administrative operations, data management, and customer service functions. This position is responsible for accurately processing and maintaining medical records, ensuring compliance with data entry and billing procedures, and providing financial oversight as assigned. The Behavioral Health Admissions Coordinator also serves as a primary point of contact for internal and external stakeholders, ensuring a professional and efficient office environment. This role requires strong organizational skills, attention to detail, and the ability to multitask in a fast-paced setting.

Pay: $17 per hour Schedule: FT

Duties and Responsibilities:

• Data Entry & Record Management Uploads paper medical records daily in compliance with required formats. Documents releases and disclosures on the Accounting of Release and Disclosure form. Generates and reviews reports as needed. Accurately enters data related to individuals served, including admissions, discharges, and medical record updates. Ensures adherence to billing protocols and required timeframes. Completes and maintains service authorization entry for individuals served by RHA as assigned. Provides caseload and authorization management reports as required by the Director.
• Customer Service & Communication Answers telephones, greets visitors, and assists individuals served, providers, vendors, and colleagues. Demonstrates appropriate phone etiquette and effectively assesses and communicates information regarding agency services. Takes and forwards messages promptly and professionally.
• Financial Coordination & Performance Monitoring Ensures daily deposits are completed, if applicable. Oversees and maintains petty cash funds, ensuring proper documentation. Ensures security and reconciliation of agency credit cards as assigned.
• Administrative & Operational Support Manages general building maintenance and orders office supplies. Operates and maintains office equipment as needed. Performs risk management duties, including workers’ compensation, OSHA compliance, and safety inspections. Conducts office orientations for new employees. Prepares and processes documents, forms, and spreadsheets. Handles incoming and outgoing mail, including postage and distribution. Participates in committees, unit meetings, and community engagements as required. Engages in ongoing training and professional development opportunities.
• Other Duties Demonstrates flexibility and commitment to meeting unit and person served needs. Performs additional responsibilities as assigned.

Job Requirements:

• Education: High School Diploma or GED equivalent required.
• Experience: Minimum of two years of medical office experience.
• Technical Skills: Proficient with computers and Microsoft Office, including Excel, PowerPoint, and Outlook.
• Communication Skills: Excellent verbal, written, and interpersonal communication skills.
• Licensing: Valid driver's license required.

SUPERVISORY RESPONSIBILITIES:

This position has no supervisory responsibilities.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Must be able to lift a minimum of 10 lbs.
• Must be able to pull a minimum of 20 lbs.
• Must be able to squat, kneel, crawl, crouch, climb, and stoop.
• Required to regularly stand and walk.
• Vision requirements include close vision, distance vision, and peripheral vision.

Pre-employment screening:

• Complete criminal background Name checked in the registries. (OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities)
• Drug testing Education verification and other credentialing based on position requirements.
• Proof of employment history or references (if required)
• Positions that require driving Proof of driver's license, driver's insurance, and vehicle, IF required for providing transportation for individuals.

We offer the following benefits to employees:

• Payactiv: early access to the money you’ve earned from hours you’ve already worked, before payday!
• Employee perks and discount program: to help you save money!
• Paid Time Off (full‑time employees only)
• Health/Insurance (full‑time employees only)
• 401(k) retirement savings program
• Wellbeing Programs: Physical, Emotional and Financial Chronic Disease management programs for hypertension and diabetes (for qualifying employees)
• Training: Free CPR, first aid, and job‑specific training opportunities *contract/contingent workers and interns do not qualify for any of the above benefits

RHA is an Equal Employment Opportunity Employer, prohibits discrimination based on the following protected categories: race, creed, color, national origin, nationality, ancestry, age, sex/gender, marital status, civil status, domestic partnership status, familial status, religion, affectional or sexual orientation, gender identity or expression, atypical hereditary cellular or blood trait, genetic information, liability for service in the Armed Forces of the United States, or disability.

If you are an individual with a disability and need a reasonable accommodation to participate in the application process, please contact our solutions center.

About RHA:

At RHA Health Services, we help individuals with intellectual and developmental disabilities, mental health and/or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes. For over 30 years, the people we serve and support have remained at the very center of everything we do. RHA currently provides services in North Carolina, Georgia, Pennsylvania, Tennessee, and New Jersey.

At RHA Health Services, the people we serve and support are at the very center of everything we do. Throughout Georgia, New Jersey, North Carolina, Pennsylvania, and Tennessee, we provide high‑quality care to individuals with intellectual/developmental disabilities. In North Carolina and Pennsylvania, we also provide behavioral health services to support people with mental health and substance use needs and provide services for those who are Deaf and Hard of Hearing. Since 1989, we have partnered with and celebrated people achieving their personal goals, building meaningful connections, experiencing positive outcomes in health and wellness, and more. If you share our passion, there is a place for you at RHA Health Services. From inpatient care to community‑based services, from in‑home support to facilities of all sizes, RHA offers a range of settings where you can apply your unique skillset. Many of our employees also experience opportunities for career growth and continued education. RHA is accredited by the Commission on Accreditation of Rehabilitation Facilities and the Council on Quality and Leadership, and we are committed to providing the highest quality of care. At RHA, we believe we all deserve the chance to live our best possible lives. We want you to join our team of compassionate professionals. To learn more, visit rhahealth.org or email us at [e-mail]. RHA Health Services – Where Compassion Meets Career.