FACT Assistant Team Leader

Mental Health Resource Center, Inc.; Jacksonville (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

403(b) Retirement Plan

Paid Time Off

Paid Holidays

Flexible Spending Account (FSA)

Employee Assistance Program (EAP)

Eleos Health

Job summary

Mental Health Resource Center, Inc. in Florida is seeking a FACT Assistant Team Leader to support the FACT Team Leader in directing the Florida Assertive Community Treatment program for adults with serious mental illness.

The role emphasizes recovery, empowerment, and self-determination, with a broad scope of services including assessments, treatment planning, case management, and community referrals, largely delivered in community settings, with some office time.

Qualifications

• Master’s degree in Human Services or related field required.
• Experience with adults with severe and persistent mental illness preferred.
• Proficiency with EHR and Microsoft Office applications expected within three months.

Responsibilities

• Provides treatment, rehabilitation, and support services within the FACT model.
• Assures accuracy, completeness, and confidentiality of clinical records.
• Coordinates referrals to community providers and support services.
• Provides education related to symptoms, medications, and mental health issues.

Skills

Leadership

Communication

Clinical judgment

Emergency response

Collaboration across teams

DBT therapy techniques

Education

Master’s degree in Human Services or related field

Tools

RBHS/MHRC EHR

Microsoft Office

Outlook

Internet

Job description

Benefits/Perks

• Medical, Dental, and Vision Insurance
• Life Insurance
• Disability Insurance
• 403(b) Retirement Plan
• Paid Time Off (PTO)
• Paid Holidays
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Eleos Health – HIPAA-compliant documentation tool

Company Overview

Mental Health Resource Center is a not-for-profit Florida corporation that provides a wide range of mental health and behavioral health care services to the community. Services include 24-hour emergency services, inpatient psychiatric services for children, adolescents, and adults, as well as outpatient services such as medication management, case management, and counseling.

Job Summary

The FACT Assistant Team Leader assists the FACT Team Leader in administering and directing the Florida Assertive Community Treatment (FACT) Program, a clinical team that directly provides treatment, rehabilitation, and support services to persons with serious mental illness. The role promotes recovery, empowerment, self-determination, and decision-making for each FACT participant.

The FACT (Forensic Assertive Community Treatment) Program is a multidisciplinary clinical team that provides comprehensive, community-based services to adults with severe and persistent mental illness. The program is designed to reduce hospitalization, increase community tenure, and enhance independence, autonomy, and quality of life.

FACT team members provide a wide range of services, including advocacy, crisis intervention, assessments, treatment planning, case management, medication support, and coordination of care. Additional services include community referrals, symptom education, vocational and educational support, social skills development, and assistance for families and caregivers.

Most services are provided in the community, with approximately 15% of time spent in the office. Company vehicles are available; team members also use personal vehicles as needed and are eligible for mileage reimbursement.

The FACT team operates during and outside of standard business hours, including rotating weekend, holiday, and on-call responsibilities.

Responsibilities

• Provides treatment, rehabilitation, and support services in accordance with the FACT model, based on the Program for Assertive Community Treatment (PACT) manual
• Assures the accuracy, completeness, and confidentiality of clinical records
• Conducts mental health status assessments
• Coordinates referrals to community providers and support services
• Provides assistance with activities of daily living, transportation, communication, and social and interpersonal relationship skills
• Provides education related to symptoms, medications, and mental health issues

Assists the FACT Team Leader in

• Monitoring and directing the services provided by the Florida Assertive Community Treatment (FACT) program
• Directing the day-to-day clinical operations of the FACT Team
• Scheduling staff work hours to ensure adequate coverage for the day, evening, weekend, holiday shifts, and on-call hours
• Coordinating daily organizational meetings to ensure completion of the day's work and that identified needs are met
• Coordinating the admission process and the treatment, rehabilitation, and support services of the program
• Reviewing documentation to ensure timely and appropriate treatment that meets state requirements and MHRC Medical Records Standards
• Providing training and orientation to new staff and ensuring compliance with staff development plans

Documentation Tool (Eleos Health)

• Reduces time spent on documentation, allowing more focus on client interaction and care
• Transforms brief notes or session conversations into complete, clinically appropriate documentation
• Supports accurate, compliant documentation while allowing staff to review and finalize notes
• Provides helpful insights from sessions to support care planning and continuity
• Accessible on desktop or mobile for flexibility across work settings

Qualifications

• Master’s degree in Human Services or a related field required
• Previous experience working with adults with severe and persistent mental illness required
• Experience with DBT therapy techniques preferred
• Proficiency in the RBHS/MHRC Electronic Health Records (EHR) and Patient Information System demonstrated within three months of employment
• Proficiency in Microsoft Office, Outlook, and the use of the Internet
• Must meet MHRC/RBHS driver requirements, including a valid Florida driver’s license, required insurance coverage, and acceptable driving record
• Ability to work in varied settings including community, hospital, and residential environments
• Strong clinical judgment with ability to respond to emergencies and high-risk situations
• Strong leadership and communication skills with ability to collaborate across teams and systems

Position Details

This position is a Full Time position (rotating weekends, on-call, and holidays).

Renaissance Behavioral Health Systems and Mental Health Resource Center are Equal Opportunity Employers. Background screening and clearance through the Florida Care Provider Background Screening Clearinghouse is required for all positions: https://info.flclearinghouse.com