Facility Technician (Maintenance) - Hilton Garden Inn GR

suburbaninns; Grand Rapids (MI); On-site; USD 21,000 - 28,000; Full time

Job summary

Hilton Garden Inn Grand Rapids is seeking a Facilities Technician for the 2nd shift (3pm–11pm) to maintain guest rooms, public areas, and property grounds. This full-time role requires weekend availability and offers advancement opportunities and a starting wage of $17 per hour based on experience.

You will use Quore for maintenance logging, manage supply needs within budget, and ensure guest satisfaction while safeguarding property security and safety standards.

Qualifications

• Requires ability to interpret/extract information and perform basic arithmetic.
• One year of job-related experience required.
• Hazcom Training and Lock-Out/Tag-Out may be completed upon hire; a valid driving record is required.

Responsibilities

• Greet guests in a friendly manner and make them feel welcome.
• Perform routine property walk-arounds and address issues, picking up trash and monitoring safety.
• Manage parts suppliers and approve big-ticket items with GM oversight.
• Use Quore to record maintenance issues and complete work orders.
• Monitor water quality for pool/spa and keep area clean.
• Maintain security of property and equipment; manage keys and locks.
• Keep mandatory records (pool, boiler, certificates, elevator) up to date.
• Assist with fire protection systems and train staff as needed.
• Paint and touch up surfaces; repair drywall as needed; perform minor electrical and plumbing work.
• Assist with lawn maintenance, snow removal, and grounds cleanliness.
• Troubleshoot kitchen, laundry, boiler, and HVAC equipment as experience allows.
• Respond promptly to guest complaints and align with brand standards.

Skills

Customer service

Team player

Good communication

Problem solving

Education

One year of related experience

Tools

Quore CMMS

Job description

The Hilton Garden Innis a fast-paced, high-energy workplace, with endless opportunities for advancement. Come join the best team in the Hospitality Industry!

Facilities Technician:

• FULL TIME
• 2nd shift (typically 3pm-11pm), weekend availabilityrequired (Sat-Sun)
• Starting wage: $17/ hour based on experience

As a Facilities Technician you would be responsible for maintaining property grounds, public areas, and the hotel guest rooms, while following Suburban Inns’ Core Values and brand standards, as well as going above and beyond to ensure that guests are 100% satisfied.

Benefits Include:

• Hotel and restaurant discounts
• Earned Paid Time Off for ALL Team Members
• Insurance (health, vision, dental, life) for full time Team Members
• Flexible schedules
• Holiday Pay
• 8 hours of paid volunteer time per year
• Advancement and professional growth opportunities
• Monetary recognition program
• Monetary referral program
• 100% paid maternity/paternity or adoptionleave for those who qualify for FMLA
• Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)

Essential Functions:

• Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
• Perform property walk-arounds as needed throughout the shift, and address all issues encountered. All trash, used towels, etc. must be picked up. Keep eyes open for any and all safety and security issues. Report any problems that need to be corrected to the appropriate department or General Manager
• Establish a list of parts suppliers and order items needed for maintenance, completion of work orders, and general department supplies while staying within company budget, and preventing unnecessary downtime of equipment or loss of revenue. Seek approval from the General Manager on any big-ticket items needed
• Use Quore to record maintenance issues, with up-to-date documentation on what has to be done, as well as what has been done to correct the issues. Complete all work orders and tasks submitted through Quore
• Oversee daily water checks on swimming pool/spa and filtering system for positive health protection, as well as clean pool/spa area
• Control the security of the property by maintaining master keys, and making sure all equipment is functioning properly (i.e. security cameras, door locks, etc.)
• Maintain copies of items that need to be on file at all times, such as county and state mandated pool and spa records, boiler records and certificates, elevator certificates, etc.
• Assist in checking fire protection systems for proper operation and training personnel in their use
• Perform painting/touch up painting
• Patch and/or repair damaged drywall
• Complete minor electrical replacement and repair, some wiring may be involved
• Replace and repair plumbing
• Assist with lawn mowing, snow removal, grounds cleanliness, etc.
• Fix/troubleshoot kitchen equipment, laundry equipment, boiler, and HVAC system according to experience
• Respond to guest complaints or issues in a timely manner, and according to Suburban Inns’ and brand standards
• Assist with the property (hotel and restaurant) on-going preventative maintenance program
• Maintain open lines of communication between all departments within the hotel
• Drive company vehicles and/or operate heavy machinery such as lawn care and snow removal equipment
• Follow all Suburban Inns Processes
• Exhibit regular and recurrent attendance records
• Other duties as requested by management

Position Requirements:

• Minimum Knowledge: Requires ability to interpret/extract information and/or perform arithmetic functions. May require typing, basic computer knowledge, record keeping, or word processing. Good communication skills
• Formal Education and Job-Related Experience: Minimum of one-year job-related experience required.
• License, Training, and/or Certification Required: Hazcom Training, Lock-Out/Tag-Out (may be completed upon hire), excellent driving record required
• Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs

We are a dynamic organization in a rapidly changing industry. Accordingly, the responsibilities associated with this job will change from time to time in accordance with business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.